The UPS Store

They grossly overcharge at this UPS store. I have sent several packages and faxed dozens of documents through several UPS stores including this one. I sent a fax last week that cost $ 1. Its always been $ 1. The fax he sent was a complete mess. Only half of what I printed went through and the picture of my license was blacked out despite the fact I gave him a nice color copy. Yesterday they tried to charge me $ 2, and a few weeks ago charged $ 30 to send a 5lb package. That’s unheard of, especially since I regularly send packages via UPS. Have a feeling they aren’t doing the right thing at this store, and they aren’t even subtle about it.

I was disappointed to realize that what I thought was a good experience, turned into a negative one for this senior citizen.
I took a package (stand mixer) to this UPS store to return it to the company. They were pleasant and gave me a receipt. I asked if I should remove the old label and Cameron told me he would take care of it.
The very next day, I received the package at my front door again. The new label was ripped off. When I called the UPS store, he told me that the UPS driver must have ripped it off and I needed to call them. I did. They told me that the UPS store should have removed the original and their drivers don’t rip labels off. They told be if they could print the label they would be happy to pick it up but they don’t have that capability. I would have to take the package (very heavy) back to the store.
After arguing with Cameron about who was at fault, he told me he would not charge me for a new label… LOL really??? Of course he isn’t going to charge me for his error! He finally admitted he remembered our words about removing the label and if he had of done that, this would have been avoided. However, he told me he had talked to the manager and refused to give me a refund of my money for hauling the heavy package back again, spending all morning on the phone with them and UPS delivery, and for their error. Terrible customer service!!!

Absolutely horrible customer service and unscrupulous ethics. I asked why they charge $ 9.98 to ship a 5 oz package USPS 1^st class. Their «General Manager» Dustin insisted that 1^st class & Parcel Post were the same thing, when anyone with a computer, and a brain, can quickly see they are not if the package is 13oz or under. When I told him I had a label in my hand for 1^st class @ $ 2.50, HE HUNG UP ON ME! I called him back, but he was far too busy interrupting me to tell me how right he was to listen to the facts. A very surprising attitude for someone who claims they are the GM?
These people rob their customers for every penny possible and then refuse to take responsibility when called on their scam! The worst part is that anyone in a position of responsibility, who would rather hang up on a customer instead of learning the correct USPS shipping rates, should be fired immediately.

While waiting in line, the UPS employee told the lady in front of me that it would cost 65 dollars to send the package to Iceland but only 40 bucks if she wanted to take it to the post office and just pay for the box. Kinda rare to see honesty like that. Then they notarized some wacky papers for me. Good times. They do it all in this store.