AVR San Francisco

Can’t believe what a find this place is. Found AVR by accident bc everyone else was sold out for Superbowl weekend. Had a last minute emergency need of a 15 pax van. Fantastic rates and Nancy the salesperson was wonderful. Expedited our checkout and lovely to work with. Will definitely use this place again–

We reserved a 15 passenger van weeks ago, Came in at 7am to pick up the van. Waited in line for 2 hours, and then being told that they couldn’t find the key of the car we reserved. Terrible Experience!

This guy is fxking useless. We waited for 2 hr and he told us he couldn’t find the key.

On Christmas Day, despite us having made a reservation months in advance, this rental company decided to close their office early at 3pm while every other car rental company stayed open. This left my family stranded at SFO on Christmas Day with no reasonable alternatives. Would give negative stars if I could as this was the most negative experience I have ever had with a company. To quote Seinfeld, «They know how to TAKE the reservation. They just don’t know how to KEEP the reservation.»

Reserved a 15-​passenger van with these guys yesterday over the phone. After providing my credit card information & email address, I was told I would receive a confirmation. It never arrived!
I went to their location off South Airport Blvd today in person to secure the van I was promised. The manager & staff claimed not to know anything about my van reservation. They played the blame-​game, stating I must have spoken to someone at their central headquarters and they screwed up from their end. I kept emphasizing that my credit card info was taken, so they owe me a van (I was even willing to downsize to a 10-​passenger van). They would not honor the reservation in any capacity. Horrible customer service here.
My credit card better not get charged!

Very disappointing service. Reserved a 15 passenger van. When we arrived, they didn’t have a 15 passenger van but offered a 12 passenger van at no discount for our inconvenience. The van had a dented sliding door that made it difficult to open and shut, a cracked front windshield, and no cruise control.
When returned it, we were told it had sand in it, which would require a $ 99 cleaning fee. We took it to a gas station and swept it out. When returned it the second time, they said it still had some sand in it, so still $ 99. We found a car wash and vacuumed it out!!! The third trip back they reluctantly agreed to not charge the fee. We weren’t catching a flight so we had time to do this. Otherwise, get ready to pay at least $ 99 because one of the staff mentioned she charged someone $ 500 earlier that day. Avoid at all costs. Dishonest and unethical!

Terrible experience.
We reserved a 12 passenger van for our wedding for $ 688. When we arrived at the rental agency, we were told that they did not have a 12 passenger vehicle. They didn’t call us to let us know this ahead of time. Instead, they gave us a unwashed, un-​gassed, old Dodge van.
They said we would only have it one day and they would bring us our 12 passenger van. So, we hesitantly agreed, because we had no choice. We were no longer near any other rental agencies as they were far off property.
Later, when we were out to dinner with our family, they called to let us know that they would not be getting a 12 passenger van at all. We had already borrowed a second vehicle to transport all of our family at this point.
We had to argue with them to reduce our rate, since we no longer had the vehicle that we rented and needed.
They finally agreed to the reduced rate.
After we returned the vehicle and again expressed our deep disappointment, we left the experience behind.
But this morning, I checked my American Express only to find another charge of $ 350! I have no idea why they charged us again, what this could be for, and without approval from me to use my card.
I called their headquarters and they said they couldn’t do anything about it.
I’ve left messages at the actual rental address in San Francisco.
I could not be more let down or frustrated with this company and experience.
Still no return calls from the company. Someone even wrote me on Unilocal from the company, stating they would call, but never have. Still fighting to get our money back!

Best service, very clean cars, my first choice
The agent was so nice, and gave us best deal

AVR is our go to van rental place! We just rented a van last week for our non-​profit organization, and it was very smooth process. They do a discount for non-​profits that we always take advantage of, and they have good customer service. Definitely consider AVR if you need to rent a van in SF!

AVR Rental was some of the best service I have ever had renting a car ever! I was super worried when I read the horrible reviews on ACE Rent a Car (where I booked online I think they just changed ownership) and also AVR Rental were only so-​so.
But I just had to write a quick review. We were given a brend new 15 passenger van for our trip to LA. Absolutely no issues whatsoever. The staff were friendly and courteous which is not always the case at rental agencies. They did not force me to buy their insurance unlike ahem other rental companies. So thank you AVR for your awesome service!!!

Ain’t gonna lie. I was skeptical about this place. Very skeptical. Online reviews were a mixed bag, with the poor ones really scary. I had reserved a mini van through a national company for pick up at SFO. However, my sister added more people to our entourage so that wasn’t going to work. So she found this place and worked like the dickens to convince me we weren’t going to be stuck with a broken down bucket of bolts. How can a last minute reservation for a 12-​passenger van be so cheap? Cheaper than the minivan I prepaid and booked months in advance? Luckily, the rental company agreed to refund me in full so I threw caution to the wind and cancelled my original reservation. To assuage me since AVR is not onsite at SFO and I didn’t want to deal with multiple shuttles, my sister had the van delivered to our hotel in Burlingame and then picked up a week later in the city. Even with the pick up and drop off charges, the rental was cheaper than the mini van I originally booked! And it was brand new, still with the dealership’s temporary license plates! What an amazing deal! My husband got tons of compliments on our ride. Will definitely go with these guys again if we’re ever in need of something bigger than a mini van. Good deal. Great service.

**DO NOT DO BUSINESS WITH THIS COMPANY**
Not only do they not honor reservations, they are indifferent, rude, and surly when not delivering the promised vehicle.
Go anywhere else.

I just had to take the time out to acknowledge the amazing customer service I received from the Kristina! She was very thorough in the rental process as well as explaining all policies agreements. Kristina made us feel very welcomed & comfortable & I will definitely recommend Airport Van Rentals to others!

I felt it was extremely necessary to point out the great customer service i had from the san Francisco office. This past weekend the staff was so helpful and im definitely going to recommend avr to all my friends and family. Thanx again kristina, maka, and carlos
You guys rock!!!

This is gonna be long and explained. I’ve used AVR a time before and I had good customer service previously. This time, I didn’t at first, but it was rectified.
My wife reserved a 12 passenger van (we have family coming here) and when I arrived at 830am, I was told there was no 12 seater available. I was told that one is in repair and there is another one due back at 12 noon.
The service rep (Christine) told me in her system it was a «quote», but I had to show her that I have a confirmed reservation. She had a bit of a defensive attitude and when I asked about the rates for normal minivans, she told me it was the same. She gave me this attitude that it was like my fault and that I was more of a nuisance.
My wife called (she was at home) while I was driving back and got into an argument with the the rep. My wife did the sensible thing and talked to the manager.
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I was going to give this place 1 star, but here is what rectified the situation.
Sam, the manager, offered my wife 2 smaller vans (which should have been offered from the get go) with no rate change AND we only had to fill up one van as it were if we had the 12 seater. Which is what happened.
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Sam (manager) was great at trying to solve a problem. I understand that there was no van available and that the 12 seater that was returned was in bad condition and needed maint. The fact that he did his best to solve the issue and make a customer happy, that is what is needed in the service industry.
Christine (counter person/​representative) having a defensive tone doesn’t help the situation. I was surprised that you just told me «we dont have a van to give you» with a dismissive attitude and just left it at that. You did not seek to find a solution or even go to the manager and ask for assistance. Even attempting to help find a solution would have been commendable. Don’t take this as a personal attack, take this as constructive criticism.
There should be no excuse if someone has made a CONFIRMED RESERVATION for a vehicle. That is the point of the system. Maybe someone needs to make sure that reservations can be supplied. If there are issues, such as «Nothing available», then maybe SOMEONE SHOULD CONTACT people who have reservations to tell them. That would have been the proper thing to do. You dont set important appointments and have the other party agree, then deny you.
Why? Because it is unprofessional.
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The Dodge vans were not bad and were pretty new. We had no issues with them. We returned them with no issues and that was it. Had it not been for the manager, I would have escalated it to higher ups.

Cheap, and now I know why. Waited 40 mins to be picked up from the airport, only to be whisked away to experience the worst rental counter service of my life, but that was just the beginning of this disaster. Our POS 12 passenger van was honestly a death-​trap. Check engine lights blinking, change oil bells and whistles blaring, and a suspension that only concrete would be jealous of. This beauty had it all, including 75,000 miles and a dislike for going up hills. The van stalled 4 times on the way to return it… each of them in bumper to bumper traffic (not dangerous or embarrassing at all) and finally bit the dust on the side of the road. The only reason that I am ok with 1 star, is how they handled the «we’re stranded on the side of the road» part of our adventure. I don’t care if they charge $ 10/​day for a van… STAY AWAY!

Think twice before you try this place, then think again. Service is terrible, and the Dodge Grand Caravan we were assigned was an uncomfortable bucket of bolts with 75,000 miles on it. It was cheap, but that was the only benefit. Stay away.

Got an amazing rate through Kayak on a minivan. Took the chance even though Unilocalies gave the place two stars, and as far as I’m concerned I came out WAY ahead of that!
Right next to SSF Costco. Got a spotless, loaded Dodge minivan that seats 7 people or seats fold down to load cargo. 3,000 miles on it. 250 miles a day and with local pickup was under $ 30 including taxes and fees. If you come from SFO on their shuttle they need to tack on another $ 20 kickback to the airport authority.
Facility is a bit run down and counter people were a bit disorganized, but when it was my turn they got business done with a smile. Only caveat is that you should plan on getting here an extra 20 minutes or so earlier than you might think you should if you want to catch your flight with less stress– there’s no dropbox and they make you wait in line behind everyone else to give them your key and sign your receipt.
For me, excellent deal and I’ll certainly use them again as long as their rates stay low. Just remember they are not as polished as Hertz so plan on a little inefficiency.

AVOID if you actually want to drive a rental car!
They had one guy working the counter and with one person ahead of me, he spent 2hrs arguing rates with that person, while I waited. Not joking. The manager said he was locked out of the system and could not help me. WTH, seriously?
After 2 hrs a 2^nd person showed up, by that time I decided to go back to the Airport and rent from another provider. Pure lack of respect for the customer’s time.
Background: I rented a car via Expedia and got ACE. After arriving at SFO I could not find ACE listed anywhere! So I called the number listed on the reservation and their greeting informed me they are actually AVR.
They are an offsite provider, you have to call them in advance and they will come pick you up from the «Kiss n Fly» at SFO. Also, BEWARE they make you wait in person to return the car, so if they do not have people at the counter to help you or there are people ahead of you you WILL miss your flight.

This place is beyond terrible! I rented a passenger van for the day for a company retreat today and every single person I came in contact with that worked there was rude, not helpful and I am pretty sure none of them know how to use computers (I would call them f*cking stupid cause I am furious but I’m not gonna do that).
I am not going to give you my whole long, complicated nightmare of a day I had dealing with this company but heres the highlights! ;
I was mis-​informed about price and payment methods several times
I was never fully explained polices or helped in anyway by anyone that worked there, they gave me the whole ‘figure it out on your own’ type sh*t.
When it was all said and done I waited about 2 hours in this place to figure out my problems and the people that worked there didn’t do anything to help just kept telling me what was wrong.
Lastly when I was FINALLY leaving this poor couple traveling showed up with a van return that they had cleaned professional! with like ¼ of a GALLON less than they were suppose to and those jerks charged them a fee and yelled at the guy for not reading a sign THAT DIDN’T EXSIST!
DO NOT RENT FROM THEM! THEY HAVE 2 STARS FOR A REASON!

This place sucks… if i were you dont rent a car in here!!!
we rented a van 2 months in advance and when the time comes… we dont even have a van… we waited long time and got delayed for our family event… Manager and employees are Suck…