Broadway Auto Body

The only reason I give Broadway Auto Body five stars is because there is not a sixth! Was involved in a car accident and brought my car in for repairs and I couldn’t be happier with the work that they did. They were quick, effecient and made the process genuinely a positive one. I would highly recommend this shop to my family and friends! Thank you Broadway Auto Body for the beautiful and timely work that you did for my my car!

Jim and Fred are fantastic. I’ve had four different vehicles repaired there over the years. I’ve had small stuff and insurance collision repair. They are fair, honest, trustworthy and do nice work. If you have to pay cash for small stuff, they are fair and straight-​up with you. Love these guys. I used to own a bodyshop many years ago, and they run their business like I ran my own. Treat people fairly and they’ll keep coming back.

I took my VW to Broadway Auto Body today to get an estimate for painting the damage I did to my car by scraping against a metal gate.
Fred came out to look at the damage and he asked if he could try to fix it right away. It turned out that the scrapes I saw were paint from the metal gate not damage to the car. He was able to remove the scrapes in about 10 minutes.
And when I asked what I owed them he said, «No charge».
I hope I never damage my car badly enough to need their help again but I would not hesitate to go back.
If you need body work, please check them out.
Bernadette

Jim and his crew took great care of me and my car.
They do the work Chilton pretends to do and Chilton lies in their ads that no job is too big or small.
Broadway Autobody does it all!

Wow! I had a door that was catching that needed little tweaking and Jim, very nice and helpful, fixed the problem without charge! Very accommodating and extremely nice! HIGHLY RECOMMENDED!

Jim and the staff at Broadway Auto Body are AWESOME!!!
Their prices are beyond fair and everyone is so attentive, thorough and extremely friendly!
I highly, highly recommend them!

Based on the great Unilocal reviews, I decided to take my SUV to Broadway Auto Body and I was beyond pleased with the customer service, willingness to help me with my issue and the ultimate outcome. I brought my car in because my kids shut the back passenger door with the seat belt wedged in the door. I could not get the door to budge or the seat belt to move at all. I took my car to the local dealership and although they tried for all of 2 mins to get the door opened, they said they couldn’t do the work there and recommended that I take it to a body shop. The one they recommended locally had some mixed Unilocal reviews so I decided to look around. I was so afraid that this jammed door would cost me $$ because they’d likely have to take the door panel off.
Good customer reviews go a long way in my book, so I brought my car in to Broadway Auto Body based on their Unilocal reviews and was greeted by Jim. Initially I just wanted a quote to see if I should even get the work done. Jim went out to my car and for the next 15 – 20 mins tried to get my door open using several different methods and employing someone from his team to help. Jim genuinely tried, but the door wouldn’t budge. He laid out some options for me and was so considerate of my time since I had kids to pick up from school. Realistically he said it could be $ 45 – 90 to repair, based on their hourly rate and it would likely be the lesser. That was a relief to hear! No sooner did they take my car into the garage and I was signing papers with my contact information, that Jim returns saying my door was fixed! It was less than 3 minutes. All his previous efforts just helpers prep the door to pop open. My total cost … free of charge. Unbelievable. Such nice service, really helpful and great at explaining the possible cause and my options. I hope I won’t need auto body repairs anytime soon, but if I do I won’t hesitate to bring my car back here.

This has to be the nicest, fairest Body Shop anywhere! Their work is impeccable (can’t tell there’s been any work done-​looks new), their pricing is eminently fair, and they don’t do any more than is necessary (what looked pretty ugly– paint from scraping a stanchion– was wiped clean, buffed, and touch-​up paint applied to a tiny spot, and it literally looked like new, all for $ 38.00, including the special-​ordered BMW paint!)
Not to mention how nice everyone is. We’ve had various levels of work (including insurance work) done over the years. Can’t recommend them highly enough!
Ask for Jim, who I believe is the owner.

Great service so far. Phone communication and service has been amazing. They care for their customers. I just dropped my truck off and they personally gave me a ride home. I will update this review when the service is completed. Great so far, very worthy of 5 stars or more.
**Update**
I just picked up my truck and it looks brand new. Amazing work and customer service from Jim and his team! Thank you.

This place is great! The owner Jim is very straightforward. No monkey business. Had a collision 2 mos ago and Jim helped me a lot esp by waiving my deductible. Trully recommends this shop!

My mechanic referred me to Broadway Auto Body for a sideview mirror repair and they did a good job at a fair price. I was pleased with the way they were willing to work with me on varying levels of work to meet my budget. Fast forward to a month later, when my hood got misaligned from somebody jumping on it and wouldn’t close… I took my car back in to Broadway Auto Body. They quoted me a full repair at over $ 1K, and again, worked with me when I asked if there was anything they could do to just fix the latch instead of the entire hood. Jim and his crew ended up doing a quick fix which allowed me to latch the hood and didn’t even charge me for it! I was very impressed.
This is an honest, service-​oriented business that will not nickel and dime you. I hope I don’t get any more dents to my car, but if I do, I know I’ll be back to this shop!

What nice people and they did awesome work on my car. Honest, up front and friendly. They even drove my car to my home. I wouldn’t wish to get another ding, scrape my bumper, or have a fender bender anytime soon, but I know where to go if I do. Knock on wood!
Thanks Jim, Russ and Rochelle! You were all so accommodating — your service certainly took away most of the sting of having to fix my car.

I am one of the PICKIEST and most difficult customers when it comes to pleasing me with bodywork to my cars. I have NEVER been dissatisfied with work done by Broadway Auto Body. Their attention to detail and always tackling the job right attitude is why I have been a customer for over 15 years.
They are kind, professional and know what they are doing. Experts if I may say at making sure that an accident never looks like it even happened.

Recently someone tried to steal my car. they didn’t get far, crashing it into a tree about 10 feet from where i had left it. safelite quoted me 600 bucks to replace the window. Broadway had it installed for around 240 quick and easy. The people working here are the friendliest most helpful people in the auto repair industry that i’ve ever dealt with.

I guess my Prius has a «HIT ME» sign. I had to return to Broadway Auto Body a few months ago. Same great service! They always detail the car before returning it — my baby looked better than new!
This time, there was one glitch — and Broadway had to take the car to a Toyota dealer for programming — this delayed the return. The owner of the shop personally delivered my car and gave me a bottle of wine for my patience. Can you beat that?

Today I brought my car into Broadway Auto Body in Burlingame and within an hour the car had been washed; the paint had been touched up; and the car had been polished where the touch up was done. The entire cost was $ 35.00 and the job was very good. The week before I had brought my car in and was given 2 estimates — the one which I accepted and another one that involved more detailed work but would have cost more and would have involved leaving my car. Jim was honest to have given me 2 choices. I don’t believe most body shops would have done that.

I have had multiple collision fixes done at Broadway Auto Body over the years. They are good honest people. Most recently I needed a mirror replaced because someone broke it (and didn’t leave a note). It was late in the day when I brought my car in and I live close by and didn’t have an immediate ride set up, so one of the guys who works there offered to give me a lift home.
They had my replacement mirror in 1 business day and even helped me set up the authorization with my insurance company.
Of the 3 or 4 times I’ve taken my cars here, they have always been serviced fast and professionally. Everyone who I’ve spoken to there is always very nice so it’s always a pleasure to bring my cars here for collision repairs. Never had any problems.

Have been going them for years!!! They have painted alot for me and quality is top notch!!!

Excellent experience and great customer service. Repair was great first time around so I used second time around on another vehicle. Jim Pozzobon provided assurance that he will handle everything. Staff provided me with updates periodically until vehicle was in my possesion. All very courteous and made my experience 100% stressfree. Thank you!

I was in one hell of an awful crash in Wyoming and still made it to California in one piece. My insurance adjuster even wondered how I could get it here safely. Point is the car was crushed on one half and all the side curtains and airbags were ruined-​quite the feat to try to repair. Jim (the owner) was so nice and introduced himself and explained exactly what he was going to be doing and didn’t promise me anything and didn’t try to sell me any other services while I was there-​just explained it would be awhile. Honest. I have an ’08 Yaris and while it’s only been on the market for a year, it’s hard to get replacement parts-​understandable. He doesn’t sugar coat anything and my car is well on it’s way to being normal. It’s in great hands.
So…this is what happened in MY car that was serviced by THIS auto body shop 7 months after getting serviced here that Unilocal apparently feels needs to get taken down because it’s not 1. experienced from my point of view 2. a new review. I smell someone paying Unilocal off personally.
So…
I was driving to work and carpooling and my friend in the passenger side on is trying to shield himself from the sun and BAM! Down comes the visor and hits him. A huge chunk of the cars roof comes apart and it falls apart at the seams. I should point out that this was the first time anyone sat in the passenger side and I was terribly embarrassed by my car falling apart.
«Funny,» I think…“the back door was dented and fixed, but not the headliner” I do recall how the front window was taken off because they said it’d be easier to maneuver in and out of the car. I wish they had done just as good of a job with the parts they took apart as the parts they were paid to replace. And all this happened only 7 months after receiving my car back from the shop.