Hertz Rent A Car

I recently rent a car from their place and the experience was horrible. I was charged $ 19.75 after retuning my car. I called back and was told I prepaid the gas — A BIG SURPRISE — I clearly told John, the guy who prepared the rental document for me that I would return the car with the same gas level and not elect the prepay option but this guy still put this option on my agreement without telling me. When I called back their attitute was really bad. I finally called their customer service and argued back the money. Reminder: Please check carefully when you sign the agreement! There might be any hidden fees you thought they wouldn’t charge you. Don’t trust that guy.

I want people to know that the manager here and Sara will give you the most nightmare to add charges on your rental agreement. WORST SERVICE. I remembered well our conversation while we (SARA AND I) WERE outside showing me the vehicle and asked me if I would like a damage fee which I told her clearly that whatever insurance pay that’s all and I Agreed that no other charges. I signed and left believing that all is taken care of. Because I trusted her that no other charges will be on my card and guess what when I returned the car and I did clean it. She checked and I asked that whatever pending charges will be returned on card. She told me that its a charged. I freaked out and told her that I made it clear that no other charges. she cant look at me and the manager said that you signed for it and I told him that of course I signed the paperwork but I didn’t authorize any additional fee. I returned the car super clean and same condition as they provided. I was talking to Sara and she can’t look me in the eyes and stay quiet, She knew that I didn’t agree with that. These people are scammers and the manager will get money. They will not listen. I think they have been doing these to a lot of people. It has to stop and I will not be surprise if they will continue doing it. Bad business. Do not use their service.
POOR SERVICE. CHRIS AND SARA COME ONE GUYS. DO THE RIGHT THING.

This place is horrible! If I could give it a minus rating I would. I have been after Chris, the manager, for five weeks to get my refund charge for damage insurance which I did not need as AAA covered this for me. All I got is the run around saying «I’m too busy», «he’s not in right now», «he’s not in the office today», etc. Anything to avoid taking my calls. When I called Hertz main office at first they said they had no record of my requests from the rental office. Three weeks after I returned the car they said they just then got my request for a refund! I WAS LIED TO BY CHRIS AND HIS FELLOW WORKERS THAT MY REQUEST WAS PUT IN IMMEDIATELY AFTER I RETURNED THE CAR! Now I’m told that I have to wait two more weeks for their corporate office to give the final approval for my refund?!!
WHAT BULLSHIT!!! NEVER RENT FROM HERTZ!!!

What a treat! Normally walking into to car rental shop is like walking into the mall on Black Friday. Bunch of crazies and a long line of the waiting game. Thankfully no Black Friday madness for me at this hertz rental. My car is being serviced next door at Mazda and they recommended that I use hertz next door. They walked me over and introduced me to the manager, Chris. Unfortunately they were out of car at that moment but the manger was nice in explaining when more cars should come in.
I had to cheat on them and go to enterprise. Boy was the a mistake. What a waste of time. They had me waiting for over an hour on a car and when it finally «came» it had garbage in it from the previous driver. It was so filthy! I refused to take it and called hertz later in the day to see if any cars came in. It was around 5 something in the afternoon and they close at 6. The manager Chris said they had a car and they would save it for me. I jumped into my lyft from sf and headed over there and walked in at 5:51 and Chris took care of me as he promised. I was in and out less than 10 mins. And get this… The car was CLEAN!!! It was a pleasant experience working with someone professional who didn’t waste my time. thank you again Chris!

I have had only positive rental experiences with this Hertz dealership. Thus far I have rented with them 3 times (most recently this January) and plan to rent with them again this Autumn.
Not only do they have the best prices around (I checked several San Mateo Co. Hertz locations), they exceed my expectations with friendly, professional customer service EACH and every time I rent with them.
Additionally, I have never had an issue with them claiming I left a dent in the car — or some other false claim of damage — for which I can be charged additional fees. The return process is straightforward and HONEST.
My only wish would be that they would have the car gas tanks completely full instead of almost full. The reason: when I return the rental car I have to try to match the same gas level so that I am not charged for gas. This can be a little challenging when you are trying to ‘match’ a partially full tank. However, this one little issue does not affect my five star ranking.
Overall I would say that my best car rental experiences have been with this particular Hertz dealership (Putnam Buick) in Burlingame. I have already recommended this Hertz to a friend.

Very poor customer service and follow up. One agent was very rude on the phone. Continue searching for other rentals…

I wish I read the reviews on Unilocal before booking a car. I understand there is a drought. But I’m pretty sure you can afford to rinse the dirty ass car. I’m not expecting a shiny as hell car, just clean. San Bruno Hertz provides clean cars. I guess their employees are not lazy

a little bit slow due to limited staff and office size, but very friendly. would rent from here again.

Well, it’s been 8 days now since I filled out the customer service report and have heard nothing at all. Trying to get a hold of someone over the phone is impossible.
Will just keep writing until someone finally responds.

My sister and I have rented here a few times before and although a bit slow, they’ve taken care of us each time. Good car rentals for long weekends. Easy and always will be my ‘go to’ place for car rentals. I actually recommend it!

Bait and switch. Liars. Disrespectful.
A neighborhood place, I’ve tried using them several months at a time. Was NOT rented car I asked for specific driving needs — was told that even though the 3 cars (Chevy, Ford, Chrysler) were what I rented, I had to take a lightweight, unsteady car instead or pay extra. At one point I was told the car was even better for weight — no it was still a lightweight car that was insufficient for commuting across a windy San Mateo Bridge in the wind and rain. As expressly stated for several rentals. These folks are to be avoided at all costs — even repeat, repeat business, they treat like garbage, disrespectfully. HORRID EXPERIENCES. BTW the pictures below are not helpful — because they do not accurately portray the shabby, cramped office at all.

I understand and agree about their bad review :
The worse rental that I have never been
We pre rented online and just before thanksgiving nighthawk when we were at the office they gave us a very wrong price: from $ 216 online to $ 480 at the office !!!
So we tried to understand what happened with the price but the lady at the front desk wasn’t nice.
Then it was 6pm but they wanted to charge us for the day ! Do you believe it ?
She tried to change the car, she said it was the same price but she lied it was more expensive than the one we pre rental online … What’s wrong with them ???
Finally we didn’t go to our trip because of their awful prices !!

This place is horrible! I did call cooperate about Eric or Erick however you spell his name! First they told us to go to foster city after conforming 3 times with them and then when we called to tell them that we were there, they RUDLY told us we r wrong! What kind of company is this! Never ever going back to this business and I will send an email, letter and another phone call to the supervisor and corporate! Horrible!

Not sure about the negative reviews, but my experience here was actually pain free. I went through my insurance company so maybe that has something to do with it?
Eric was very helpful in helping me rent a car since my car was in the shop. I appreciated his efficient and professional manner and I was supposed to get a sports car but ended up with a fairly new sedan.
Returning the car was a breeze (I dropped it off at the autobody shop).

Location, Location, Location! It’s midway from San Francisco to San Mateo, small office — good enough. The gals in the office work hard to please our sometimes not so perfect, rude customers.
Anyway, nice job and thank you for trying to accommodate me with the rental car of my choice.

made a reservation for a toyota sienna and you know what? they got us a toyota sienna from arizona. pretty good service. last time we asked for a sienna and we got a nissan quest. so the guy remembered us and made a special request to get us the sienna. good customer service there. went through AAA and got a good deal. always get the ldl to protect yourself from any dents or scratches. always a good thing to get. car started at half tank so return with half tank. oh and also they do pick up service. we got picked up from our house and dropped off here to get car. said pick us up at 4pm and the driver came around 4:05. so pretty darn good. very small office. three people working there when i went on a thursday afternoon. overall cant complain.

Chris is friendly & professional. He suggested we can get the fastrek pass in Walgreen so we can save time when you using the bridge & toll. And you know how bad is the traffic in the bay areas.
Pick up car in this location save you over $ 100 dollars or more (depend on how many days you rent a car) compare to the airport pick up. So if you don’t mind to take an extra time to take a taxi, you will save your $$$. With the receipt, you get $ 10 credit back for you taxi ride from airport. It’s not a lot but every penny count. Have a nice trip!

Can’t do cash for even a basic security deposit which tells me they want to charge your card for more shit…
Lady says the car is at half tank and wants me to buy more gas from them. I guess they are too lazy to refill their own tanks… cheap asses… if they can’t or don’t want t to refill their own vehicles imagine how lax or strict less their policies are towards non customer based essentials…
I’ve never heard of a place that turns down cash…
Correction I never seen a more ghetto looking car rental place that doesn’t accept cash… oh shit I forgot. its called Hurtz… I thought the south city location was crammed into a spot. boy i was wrong
Next time I’m going to Enterprise or Dollar maybe…

WORST CUSTOMER SERVICE! My gf and I walked in and they didn’t say hi or acknowledge us! When the service consultant brought us to the car, he asked me to inspect the car for him… Isn’t this HIS JOB??? HOWEVER, if you are looking for a cheap rental in the Bay Area, this place is probably it. We found them on Kayak and got a rental for $ 17/​day in a Chevy Cruze!

CAREFUL OF THEIR SCAMS! ALWAYS RECORD THE CAR’S FUEL LEVEL AND MILEAGE BEFORE YOU TAKE THE KEYS!
I dropped my car off at Subaru for maintenance service, and went to this Hertz to pick up a rental for half the day. The guy told me the rental car is half tank full, so just bring it back at half tank. Tossed me the keys and walked away, didn’t bother actually checking the fuel level or odometer reading, but I didn’t think much of it. I got in the car and turned it on, the tank was a little over ¼ tank, not even close to half tank… I thought he was just mistaken and drove the car home to wait for my own car’s maintenance to be done. I live about 10 minutes local roads away, so round trip maybe about 15 miles.
4 hours later my car was finished, so I drove the rental to a gas station to fill up about 2 gal, and then drove back to Hertz to drop it off. The guy at the counter said the tank is only ¼ full, not half. I said that was the exact amount in the car when I picked it up. He held up the tag on the car key like it’s a case-​turning evidence and said «this tag here reads the car was at half tank, and moreover it looks like you drove 112 miles based on the odometer.» I just looked at laughed at him, all I did was took the car home and back. I told him «Ya there’s no way I drove 112 miles, the guy didn’t even check inside the car when he gave me the keys.» He turned around to ask the guy who gave me the car if the tank was half full when he gave me the keys, and without even batting an eye the other guy answered «Yes, it was definitely half tank.»
Since I had no evidence of the exact condition of the car when I took it off the lot, there wasn’t much I can argue against two shady employees trying to con me out of extra miles and gas.
Lesson learned: ALWAYS MAKE THEM RECORD THE SPEEDOMETER AND FUEL LEVEL BEFORE YOU TAKE THE KEYS! DON’T GIVE THESE ASSHOLES A CHANCE! Worst customer treatment I’ve experience from a rental store…