Hyatt Regency San Francisco Airport

Hotel is under renovation. One day no hot water. Shower has very low pressure.
On the final bill room rate was higher than booked rate. After some discussion rate was corrected. Watch for billing errors.
Overall the room was clean and after renovations are complete it might be worth trying again. However, as it currently is I cannot recommend.

I went there to get out of the hectic city one valentines weekend and I must say, the STAFF did a wonderful job taking care of us with the discrepancies through our stay.
We got a new renovated room which was nice although out hot water wasn’t working and I needed a hot shower. I went to the front desk and Cambria took care of us and our needs. She immediate upgraded us and made sure the new room was up to our expectations.
Also our delivery guy ended up giving out order to a random person at the lobby and after waiting 2 hours and getting Hangry I told the front desk of the situation. Taylor immediately informed security and the hotel gave us $ 50 in room credit for us to eat at the restaurant or room service. Not only was that delightful that they took care of us but they where also going to investigate who took our food.
Disregard the construction, the new remodeled rooms are amazing and the STAFF customer service is exceptional. I will come back again when I need to escape the city!

Comfortable rooms. Extremely attentive staff. 3.50 for a soda. No dining. Construction from 0900 to 1700 (really loud and annoying to say the least). Construction workers hang around and discuss pay and are really inappropriate. Wait till the construction is done in like a year. Otherwise go somewhere else.

My stay was good. My boyfriend and I needed a room for the night, checked in at 3:00AM and we requested a late check out which was at 2:00PM! Great, because most hotels don’t do a check out that late.
Our room well kept really nice and clean. The body mirror in our room was HUGE, which is something I enjoyed. Bed and pillows were quite cozy.
Only thing that bothered me was that the bathroom doesn’t have a vent fan, the tub needed some renovation, AND not to mention they were doing construction at 9:00AM! Like seriously? And there’s 2 water bottles here that I thought was complementary, then I look closely and it says $ 4 per bottle. This isn’t Disneyland, guys. Not necessary. Oh well.
They should at least have the rates be a little cheaper because of construction and everything.
But overall, stay was good and if other hotels aren’t available, I’ll probably come back.

When you arrive at 2 AM after a 24 hour transit your hotel shuttle failed to arrive. Even after 3 phone calls to the hotel. I even had to tell the operator where the hotel shuttle stop was located in the airport. After a 45 minuted wait, (the shuttle runs every 30 minutes) we ended taking a taxi to the hotel where the hotel reimbursed the taxi driver.
My contract with Global Airport Parking and the Hyatt Hotel failed in satisfying the agreement.
I will net be using your service again.

Normally a great facility. But be warned. Major renovations and very limited services.
Cloudy hallways due to construction dust.
Should have shut down and reopened when ready.
If I was staying more than 1 night I would have bailed.
Not Hyatt standards in any way. Other than the people. They are great.

Great hotel and in a nice location. The staff was very nice and helpful. Even got a nice discount on parking. They were doing construction at the time, but you don’t notice it till was walk outside. It does get noisy at times but it’s not their fault, it’s just that the renovations.

When you book a room you expect quiet. Well its 9:07 am and it sounds like a demolition crew is next door. Constant drilling has made it impossible for my pregnant fiancé and myself to sleep in on a very long overdue vacation. Very disappointed. When it took 15 min to get the ice tea and water we ordered at knuckles (hotel restaurant) and then another 40 for the food, we should have known better. It should be noted that we have requested a «do not disturb» door hanger three times now and still have not received one. These are basic things, not lavish requests by any means. Will we ever book another couple nights at hyatt? Absolutely not. The Westin is a much better choice.

At the end of the day… (Late check in with early morning flight following day)… The most important part of a hotel and room/​location is safety, nice, clean, quiet and comfortable (along with getting what guest signed up for). Hyatt Regency SFO sadly missed the mark on a few things…
While website clearly notes location under renovation and unbenownst to guests — the actual «experience» to find front desk coupled with onsite management and front desk staff — falls far below experience — Pictures would’ve been worth a thousand words and provided an opportunity for guests to rethink another property.
I appreciate renovation. But do something to thank and accommodate your guests during the renovation window. Your guests are paying for something the Hyatt Regency clearly can’t deliver during such.
By not doing anything — Hyatt has taken advantage of guests and mar’d what the brand stands for.
How difficult is it to do something as simple as place a thank you note in guest rooms for support and patronage? Or a comp bottled water in room, or comp parking in an onsite (peak night) vacant parking garage, or a voucher for comp beverage. etc? It’s not. Right? and therefore by not doing so, your management is lazy and clearly taken their customer business for granted.
As pictures and actions (or lack thereof) are worth a thousand words and will forever leave a lasting impression … «Welcome to a Hyatt Regency» ???

Stayed here during the Animé On Display convention. I wasn’t sure what to expect, since the reviews were all over the place. However, after spending a fair amount of time here during the past few days, I can say that some of the complaints you’ll find on Unilocal are spot on.
Such as:
1. The beds — very squishy and uncomfortable. If you have back problems, you will not want to stay here.
2. The wifi — the internet connection is every bit as atrocious as described by others. This is a problem for people like me who need access to reliable internet connections for work/​school. I spent almost 2 hours trying to complete something that should have taken 30 minutes. If wifi is essential, either come equipped with a personal hotspot or stay elsewhere.
3. Questionable cleanliness — while we didn’t come across anything grossly unclean (no dust, no dirty glassware, no mildew in the bathrooms), there were a couple of off-​putting incidences — for example, the body soap in our bathroom had already been opened (and since it was damp, we suspect even used), and the shampoo/​conditioner/​body lotion bottles were all half-​empty, which was rather gross. When housekeeping came, they didn’t replenish the toiletries — I had to go to the front desk to get more (who behaved as if I was just trying to get free shampoo). There were three people in our room, and despite asking for extra towels and washcloths, they continued to provide only 2 towels and 1 washcloth throughout our stay — again, forcing me to go back to the front desk to ask for more.
Now, for the positives:
1. Convenient — this hotel is super convenient to the airport, and they provide free shuttle service to/​from the hotel/​SFO that runs on an every 15 minute schedule. You can also pick up a free «trolley» (it’s actually a small limo van) that runs back and forth between several of the hotels in the vicinity and the downtown Burlingame area (you’ll find lots of restaurants, shopping, and the Caltrain station).
2. Quiet — despite lots of parties going on around us (those animé buffs know how to party!), our room was fairly buffeted from the noise. Also, our room was nice and dark — something I appreciated, since we were pretty exhausted after a full day of activities and it was nice to be able to sleep in.
3. Good at running a conference — the convention itself ran smoothly, which I’m guessing was largely due to the efforts of the hotel itself. There were no technical difficulties, the room assignments matched the agenda, plenty of meeting rooms with flex space, etc.
If you’re coming here for a meeting or convention, or just need a place to stay overnight that’s close to the airport, staying here probably makes sense. However, if you’re coming to SF for a vacation, there are definitely much better options out there, even for the price.

Today i went to a wedding & reception here with four of my friends (and a husband).
One of my very good friends, Sandra, got married and it was a very, very nice venue. The food was appetizing and it was a sit down lunch. Approx 75 people. Second marriage for both.
I was probably in the first group of 20 to leave, as I was getting a little tired but everyone was super happy to see me out and about once again.
Wishing the Bride & Groom tons of happiness. I’ve known Sandra 15 years. Love you girl! You looked gorgeous!

My review is for the Atrium customer service/​lunch host. Today the hubby & I visited the Hyatt to attend the tattoo expo. Obviously we got hungry & headed to the Atrium for lunch. We walked up to the host who greeted us & immediately took us to a table. We weren’t asked if we wanted a la cart or buffet style lunch. We were sat all the way in the back by the (what seemed like the closed breakfast bar). We couldn’t even see the center. The table we sat at had 5 champagne glasses & the tables behind us weren’t even setup. Seriously, why the discrimination?
The food was ok. Nothing fancy. Hubby had the burger & I had the chicken sandwich. Halfway through our meal, a waiter came over & asked if we were going to drink champagne. We said no. So he started taking all the extra glasses & silverware. Nooo waaayy!!! What are we? The extras table? Our server was very nice & I have no complaint about him but the host & other staff made me never want to come back. Sorry I’m not sorry.

Spent 5 days during
annual conference where 160K people attend. This wasn’t my first choice but all the hotels in downtown were booked. However the hotel stay was pleasant.
There are free shuttles that round every 15mins from SFO to hotel, which is about 10mins from the airport. The same shuttle will take you to nearest BART station which is at the airport.
The facility and rooms are modern and clean. There are 9 floors shaped around a central atrium, similar layout to Embassy Suites. I stayed on 9^th floor with atrium view, which is nice. The views of San Francisco bay is also nice. Hyatt Regency hotels are pretty standard with nice and courteous staff.
The hotel offers free Wifi but not sure this was because we were part of conference. Call to confirm.
The hotel does not have indoor pool but has heated outdoor for those looking to swim.
No issues and would recommend stay for someone looking for an airport hotel.

Since we knew we would be partying hard for Ashley D.‘s wedding, a few of us got a room at the Hyatt. The room was about $ 150/​night, which wasn’t too bad considering the location. The airport is pretty close, and the view of the water from the hotel is pretty spectacular! The design of the atrium in the middle of the hotel is quite breathtaking.
For a pretty spaced out hotel, I was surprised they didn’t have more elevators in between rooms. We had to walk pretty far from one end to another just to find the nearest elevators. Weird…
Overnight parking is $ 25 if you have a hotel key. What? That’s kind of steep for being a guest at the hotel! Skip the parking lot and get street parking across from the Shell one block down. The walk from that street to the hotel is pretty short! (It was short enough that I didn’t feel like I was doing any sort of walk of shame, hah.)

This hotel is so nice! Right when you walk in you see levels and a big atrium in the center like a rainforest. Its as if the hotel is like an ant colony. Some rooms provide a balcony to the atrium its something I’ve never seen before. Hyatt always seems to amaze me. The rooms are great too! Ive seen better bathrooms and the breakfast buffet isn’t good. Im going to try the eggs Benedict tomorrow morning.

First time at this hotel, and quite disappointed. The hotel itself is fairly impressive, staff seems friendly, but what on earth is the deal with the pool area???
The web site shows a whole lot of sun beds and chairs. Not sure what’s going on this weekend but there are only 8 loungers, at least 6 of which are ripped. There are some small tables and chairs, but with all that area, where’s the comfortable beds???
The room has no safe. Seriously? Supposedly lots of the rooms do have safes, but not ALL of them. In this day and age, why not?
There are big bedside cabinets, which have fronts, but no drawers.
On the good side, the room has a fridge, and it seems comfortable enough, but we always stay at Hyatts and this would be on the bottom of my list of the ones we have stayed at. We’d certainly never come back.

This is a beautiful hotel about a mile from the airport. It’s a great place to stay to explore the Bay Area. The prices are extremely low for the caliber of hotel.
My family has stayed here on three separate occasions and we’ve always been treated wonderfully.
They also have several eateries on the premises that are all great.
They do charge $ 25 per day for parking, but that’s somewhat common for the area.
I look forward to coming back soon.

Great hotel, huge space for events, and it is located next to the SFO airport. Enjoyed my stay here and make sure you explore the indoor Atrium which has seating areas, shops, and more. The room is clean and modern. I stayed on the 8^th floor with a balcony window view directly facing the indoor Atrium.
There is a handful of restaurants located in walking distance to the hotel. There’s also a garage parking lot available for an additional cost. The major thing that bothered me during my visit was the noise level that can get pretty loud in the morning hours while I’m trying to sleep. The sounds from the people on the lower level floors of the hotel can get pretty noisy due to the echoed-​effect bouncing off the Atrium walls– if you’re trying to rest in early morning hours, this can get annoying.
Overall, it was a positive experience and I wouldn’t mind coming back here again in the future. The front desk people and telephone operator staff were polite with my requests too, so thank you for that.

Grosse correction vers le bas de mon avis précédent. Je viens de comprendre ma douleur lorsque le réceptionniste attribue une chambre qui né donne pas sur la cour intérieure, mais carrément sur l’autoroute. Bruit du trafic toute la nuit… suffisant pour vous tenir éveillé si vous avez le sommeil léger.
SURTOUT demandez bien une chambre qui donne sur l’intérieur ou sur le côté nord du bâtiment !

Stayed here last night and had a wonderful experience. From start to finish, Hyatt proves that they’re top-​tier in the hospitality experience. From check in to Sunday brunch to check out, everything was perfect.
The room donned two beautifully made beds. They’re extremely comfortable, and I slept like a baby. All of the products are high-​quality, and are local to the Bay Area.
Sunday Brunch was located in the center of the hotel. It was $ 50 for bottomless mimosas, coffee, and an all-​you-​can eat buffet. The buffet was arguably one of the best I’ve ever had; all of the food is controlled to be fresh and of best quality.
I wanted to give a shout out to Beverly for being sweet and memorable at check out. It was the perfect way to end a great weekend. I will definitely be back to enjoy all that the Hyatt has to offer, and suggest you do the same.

Stayed here for only one night with my husband. We needed the convenience of being near the airport for early flights in the morning, so we stayed here (normally we try to avoid being near the airport).
When we checked-​in and I asked the front desk about nearby restaurants, they had very little to offer. He did hand me a sheet of places, but it was a very small list. The hotel had quite a few events going on and was very busy (there was a ballroom dancing competition). So we ended up going to Burlingame, and walking around and eating there.
We did try out the hotel bar later that evening, and it was packed. Pretty standard sports bar/​hotel bar.
In the morning, I ordered room service and it was pretty standard as well.
The hotel rooms need updating; hence, the 3 star review.