Lululemon Athletica

Very helpful employees that helped me find the right gifts and altered my clothes. Be aware: they do not notify you when your clothes are done with the alterations.

Dressing rooms had filthy floors. Manager gal was plain rude. Floor sales people are all in your face as soon as you start looking at merchandise. If I have a question, I know how to read the tag.

This is my favorite Lululemon store. The ones in SF feel too uptight (I’m not able to purchase an item every time I visit.) The employees in this store is friendly and helpful. They have a good variety and selection. So far I haven’t had a problem with finding my size other than waiting too long to jump on a jacket I was eyeing.
I docked off two stars because of the 3 pair of pants I have purchase 2 of them have been hemmed to an incorrect length. One too short and one too long (still had to tuck in another 3 inches). For the too short pair, I feel like I am rocking the Urkle look. It’s definitely frustrating since I get my pants hemmed for a reason. I’m not sure if the ladies are marking the length placement incorrectly or the person is hemming my pants at an incorrect length.

Its very upsetting that a loyal Lululemon athletic customer cannot return a gift with tags attached without a receipt. I tried returning a gift that my friend gave me that was too big on me, with the tag attached & I asked if they could do anything to help me get a refund, exchange or store credit but I was left with nothing. The return policy is unreasonable and it actually makes me want to go to other competitors due to the simple fact that their customer service has no regard for making the customer happy.

This is a great store if you’re on the itty bitty titty committee and refuse to accept the fact that butts are so hot right now.
+ Come here if your boobs are proportionate to your body size and your body size if average or on the small side.
— But don’t come here if the boob fairy blessed you with enough bosom to mold a whole second human being or if your band size is smaller than a 32 and bigger than a DD. Because they ain’t got nothin for you, boo.
+ Come here if you like the bit of booty you have sucked real tight into your coccyx.
— But don’t come here if you embrace the booty in all of its jiggling glory because these pants with suck you in like a tightly stuffed sausage.
+ Come here if you like being told that everything you try on looks «soooo good on you» despite what it actually looks like.
— But don’t come here if you don’t like being lied to when you’re clearly oozing out of every orifice of the garment.
+ Come here if you have $ 100+ to blow on stretchy pants and $ 50+ on a tank top.
— But don’t come here if you’ve ever been to TJ Maxx or Marshalls because the discount CK sh*t there lasts just as long, fits better, and is about a 6^th of the price.
I’m not a large person but of the 32 items I tried on here, two of them looked just ok and both were nearly $ 100 for each of those crop leggings that make me look like I’ve got no booty. Bye Felicia.
The girls who work here are definitely friendly and try their best to help you find something, I’ll absolutely give them that, BUT they’re all very young and while they meant well, it was super clear to anyone with a brain that the compliments being given out weren’t genuine. I had a top on with a built in sports bra that my nipples barely fit in and had my boobs oozing so far out of the arm and neck holes of the shirt that it actually left multiple crease marks in my skin and the girl told me the top looked really great on me after I told her I was having no luck 15 items in. I looked at her, pointed at the folds in my chest and said I wasn’t really in to how I was oozing out of 3 of the 4 holes in the shirt and she smiled and she said, «some people really like that».
No.
NO. NO. NO. NO. NO. NO. NO. NO.
No one likes having the life squeezed out of them starting at their nipples by athletic attire. That is not a thing.
My dressing room was next to a 65 year old woman trying to find some work out pants and while the girls who work here were trying to be helpful, it was more like trying to jam a square peg into a round hole. The woman just kept pleading that she didn’t like her yoga pants to be that tight/​short/​low/​you name it and the girls would come back every time with a line about that’s what the pants are supposed to be like. I know they’re just defending the product but when the woman was repeatedly saying she didn’t feel like the item (s) fit her well the girls would say something along the lines of everyone loves that item because it looks great on all body types. I’ve got a feeling it made the woman feel like there was something wrong with her body that their «most popular styles» weren’t working with her body and that jus ain’t right. It was super uncomfortable to listen to and finally the woman just frustratedly said, ‘Yeah, I just don’t think you carry anything for me.’ Which is pretty much the same note I left on.
After trying on 16 different sports bras and bra tops that were are strong nos and grossly insufficient support, the girl outside the dressing room was finally like, ‘yeah, we just don’t have anything for bigger boobs.’ Which is fine. I’m not going to throw a fit about having bigs boobs but for a store that prides itself on high performance activewear to have roughly a quarter of the store devoted to bras and bra tops that only work for people with breasts that aren’t in much need of much support seems kind of half-​assed.

I’m a lululemon junkie and really want to like this location, but shopping there is an annoying experience that I’ve found myself trying to avoid. I’ve worn lululemon since it was introduced in the US, but every single educator/​sales associate goes on a long spiel about every product and blah, blah, blah, and they pester me. In all honesty, a lot of these girls are younger than me and I could probably educate *them* about the products. Instead of being pushy, I’d prefer to be asked, «are you familiar with our products?» «have you shopped with us before?» «can I help you with anything?» Everyone is nice, don’t get me wrong, but if I’m going to spend $ 100 on a pair of luon pants, I don’t want to feel like I need to avoid the employees.

Last week I had my heart set on the black and white stripe wunder under crop II. I called several stores and even went to my local store. After calling a store and receiving the wrong pants this morning I was a little disappointed. I spoke to Mary just now and she went out of her way to search the company’s inventory… she found a store in Michigan that had my size and they are shipping me the correct ones. Thanks so much Mary!!!

My first pair of lulus! What’s all the hype?! It’s bc these make your butt looks good without exercising and feels comfy too! Although the price is relatively steep for one pair of yoga pants, it’s proven to be a good investment since I’ve been wearing them religiously the last week. They do free altering too if they’re too long and that’s what I did with the second pair. Service was nice, albeit a little slow but they walked me through every pair (the guy in the dressing room wasn’t really knowledgable) but overall great experience. I’d come here over the one in the city just so it’s less crowded and I assume we’d get more attention here.

Sometimes people spend more time in their yoga pants than they do in their jeans and if you’re going to do just that then you might as well invest in yoga/​play clothes that look good.
I received my first pair of pants as an unexpected present. They didn’t quite fit and I was told I could drop in any store and they would exchange and make alterations if necessary. Since the Burlingame location is the closest to me, I decided to check it out. Surprisingly the experience was very positive. From the time I stepped in the store till the time I left, their customer service seemed constant and genuine without being too pushy. I was able to find pants that fit, but needed to be hemmed. I was impressed that the fitting room attendant addressed everyone by their first name.
Yes the clothes are a bit pricey but if you spend a good amount of your weekend in workout clothes anyway and you want to be comfy then Lululemon is a good place to invest.

The staff here is incredibly friendly and down to earth. Came in with pants that just weren’t working for me and they were helpful in letting me exchange them and find the right ones. Super friendly and understanding. I’ve always been skeptical of lulu and it’s overpriced pants, but because the staff was so friendly I may rethink that.
Also, I like that real people work there, not anorexic snobs.
Thanks!

I’ve been a loyal Lululemon customer for 5 years now, and I love wearing Lululemon clothing but the staff here aren’t the nicest people. I’ve visited at least 5 different Lululemon stores and these people are by far the worst. Maybe its the snobby attitude they have, but I definitely will not be returning to the store.

This review is strictly about the location, not the lululemon brand. My customer service experience was poor, so I had to share my thoughts.
I came into the store to buy a yoga mat and to return my shorts. I didn’t have the tags or the receipt, but don’t like them and hoped they could accommodate an exchange. Emily helped me and had an attitude from the beginning. She didn’t return the shorts, which is fine (I ended up returning them in two seconds at the Walnut Creek location), but she even said «these don’t even fit you, they’re a 36.» I responded, «actually they are 32 and they fit fine». Her insinuating the shorts weren’t mine was annoying and offensive. Don’t question my integrity.
I know she’s just a retail clerk but the store manager should do a better job of training the staff.

I am sooooo over this brand/​store. They could really make themselves a more reputable location if their customer service was better. When I walk in, I get a «Can I help you?» Instead of «hi how ya doin, can I help you shop for something specific today?» I worked in retail for 2+ years and I learned what good customer service is.
Aside from that, the brand itself sucks! Shirts and sports bras are over priced, though they are decent quality. Go to Nike or Lady foot Locker instead. HOWEVER, I have bought 4 pairs of Lululemon leggings/​yoga pants. 2 out of the 4 are see through, and the other 2 that aren’t see through have holes on the seams. What the fuck! I’m so over it. Supposedly they fixed the «see through» problem years ago when it was a huge deal, but in reality they haven’t fixed it. I’d like to go to the gym without people knowing what color panties I have on, or seeing skin that is supposed to be hidden.
Now I have hundreds of dollars worth of ruined pants in my closet. Pretty unfortunate when I used to love this brand.

Perhaps my favorite lululemon store in the Bay Area. Store is large with great natural light. Staff is always friendly and helpful even with long lines at the cash registers. They also seem to have better selections of sizes and an always full sale rack for both men and women.
My go-​to lu-​lu!

One of my favorite LLLs in the Bay Area (possibly in the US). They have a great selection of items here. Everyone is extremely friendly, attentive and willing to help. They’re always informative when I have a question or concern. They’re willing to give their opinion when I need it, without making me feel like they’re trying to sell me something. I never got the feeling that are watching me like a hawk or judging me. The store is also clean and organized. I enjoy going to this location.

Came here for the first time a few weeks ago to buy yoga pants as a gift and was immediately impressed by the store. Everything was neat and fairly well organized, despite it being a busy day.
Being a first timer here, I naturally had a lot of questions about the products offered here. All of the employees I met were very nice and more than happy to answer my questions, bring out products from the back for me to look at, and make recommendations on clothing.
In addition to my gift, I ended up buying a pair of No Show Running Socks for myself. After years of not really paying attention to the quality of socks I was blown away by how comfortable and well designed they were to prevent them from riding down and keeping my feet dry.
The only thing that I would change about this store is to have items on sale other than clearance. As a student shopping here is devastating to my wallet and a couple of sale periods per year would be appreciated.
Fast forward to Christmas day, my mom was very happy with the gift I bought her and I have a new store added to my favorites list :)
Overall, I give the store 4.5 stars, (a few minor improvements would make it 5) I’ll definitely be coming back at some point.

I really like this location. The customer service is great and I like that their work force is diverse body-​wise/​ethnic-​wise — it really does make the store seem less elitist and more inclusive. The store was very neat despite it being busy and the bathrooms were clean. There is also ample parking nearby; it’s a few days before Christmas and I still had no problem finding metered parking! Overall, I had a positive experience and would recommend this lululemon to anyone in the peninsula who doesn’t want to drive all the way into SF.

Such a great location! I’ve always been greeted every single time I’ve walked in.
The employees who work here are so friendly and they’re very knowledgable.
Just bought my 4^th pair of Run: Inspire Crop II pants! They are so comfy!
I highly recommend this location!

Great store and love the interior paint colors, it really brightens up the place. Great layout of merchandise which makes it easier for the consumer to find what s/​he wants or needs. The customer service is friendly and casual.
They’re clothes are always cute, but oh so pricey. Definitely not something I can afford right now especially for something I would be sweating in.

Came here just before Sundays super bowl festivities were going to take place, and I bet it surprised the hell out of some folks that a short little Asian guy knows his way around this predominantly female store haha. There are guys stuff here, you just gotta take your time to find em and get used to each stores layout.
Parking is indeed a bitxh here but you can think outside the block to find parking.
At a whims notice I inquired about where to find 6 seperate types of athletic pants. And with using only the titles described on the price tag, the sole female I asked for assistance from was able to pinpoint to the correct size as to where it is and the colors they sell without having to even look through the hanger rows
All Asians sizes are available in this store but not online since online seems to sell out like an inside trading job on the stock market
A number of popular things including run inspire pants are on markdown in case someone needs an dea for valentines day.
Sure you can find comparable pricing in lower brand names. But try finding the same complimentary quality as well as material handling and hemming elsewhere.
Unlike Nordstrom and Macy’s… you don’t worry about seasons or the same old cardboard cutout trends and bland colors you’ve seen for the past century before inflation was given a economical concept…
HOWEVER. Do not blindly walking in here and expect target/​JC penny prices and then rip them for being pricy… they aren’t that cheap when it comes to quality products… including the card reader at the cashier for starters