Ortiz Heating & Air Conditioning

Ortiz Heating & Air Conditioning installed a new furnace and air conditioner for me about 2.5 years ago and I could not be happier. At my request they actually installed a Heat Pump, which is both a heater and air conditioner that runs exclusively on electricity. Alex took the time to explain to me how the heat pump would be good for me only if I had access to very cheap electricity, and since I have solar panels, this made perfect sense for me. He also expertly answered my many questions about heater capacity, air flow rates, and duct pressure drops. He saved me some $ when he explained that too much heating/​cooling capacity can be just as bad as too little heating/​cooling capacity when I showed interest in a larger unit. When the HEPA filter unit stopped working (not his fault) 2.5 years after installation, he came to my house and replaced it — for free. Great service. Overall, they are a fantastic family-​owned Diamond-​Certified HVAC provider and I highly recommend them.

They just replaced my furnace control board and got the blower working again. Finally, I have heat again in my house after weeks of enduring the cold, chilly weather. Alex was very easy to deal with and gets back to you promptly. Luis who did the replacement was courteous, efficient and got the job done right. I would definitely recommend these guys to anyone! I got a prior estimate from another technician that was so ridiculous that I do not want to speak or see that person ever again. It was highway robbery! I’m glad there are still decent, honest heating & ac technicians out there like Alex and Luis. They are a rare breed. Thank you, Ortiz Heating & Air Conditioning!

We recently bought a house with a non-​functioning gas wall furnace that needed replacing. There is a LOT of shabby DIY in this house — and it included the installation of the old furnace. We called upon Ortiz Heating & Air Conditioning — who gave us a very good estimate on Saturday and installed on Wednesday! Ruiz installed the furnace and did a fabulous job! Ernesto followed to make repairs to the wall necessitated by the installation. He also did a fabulous job. We are very warm and comfortable thanks to Ortiz Heating! I would highly recommend Ortiz Heating & Air Conditioning to anyone needing this type of service!

Alex is an expert and very professional. He helped with my condo unit in E. Palo Alto and was able to identify the problem quickly. I have a hydronic heater which isn’t something Alex repairs but he provided some great suggestions and also didn’t charge me for the trip. We appreciate his effort and business ethics — and thoroughly recommend Alex!

Ortiz heating is great. Alex is a class act. This is the 2^nd time I have used his company for our heating issues. This last time our heater was not working and blowing cold air. Upon making an appointment Alex gave me some tips to try before he comes out to avoid the charge. Great customer service. Alex ended up showing up on time and professional as usual. He hides nothing, he shows me exactly what he is doing and explaining along the way… 1^st problem fixed. I got another error on my heater and Alex sent me some more information over the weekend. Alex came back out to fix the problem and did not charge me. After a few laughs, he went on to advise me on long term considerations on my heater and some key tips to keep my heater working. I must say it has been a pleasure working with Alex, he is honest, professional and willing to help. He takes pride in his work. I would honestly recommend Ortiz heating for your hvac needs. There are so many crooks out there but with his company, I fully understood what he was talking about. Alex takes the time to educate you on heater components and basic heater operation. Thanks Alex!

Our furnace’s hot surface igniter needed to replaced, our house was uncomfortably cold and in the coming days the forecast showed even colder weather. All the heating companies were swamped for the next two weeks and no one could give us an appointment.
Then out of the cold blue Alex, the company’s owner, called late afternoon saying he’d had a last minute cancellation and could be at our house in 30 minutes.
I was relieved, but a little skeptical as I had never done business with his company before. I also expected the price to be gouged due to the higher demand for HVAC companies in relation to the cold snap.
Alex gave me a reasonable repair price over the phone and stuck to it despite some unexpected minor complications that required more time.
He is an experienced expert, efficient and personable. I would gladly recommend his company for all your heating and air conditioning needs.

Ortiz Heating is fantastic! My heater wasn’t working so I did some research on Unilocal.The reviews on Ortiz Heating were great and I chose them. Alex Ortiz came to my house, found the problem right away and fixed my heater. He even took the time to teach me about my furnace (and how to look out for future problems). He charged me exactly what he quoted and his rate was reasonable. I highly recommend Ortiz Heating.

Alex and his team were first class.
They came and replaced an aging heater unit. The one we had was working but very inefficient.
Alex gave me great options and a fair price.
He delivered everything he said he would deliver and came back to ensure everything was working properly.
You will be extremely satisfied with his service and attention to his customers needs.
Thanks Ortiz Heating and Air Conditioning!

Alex and his crew replaced my furnace. It was a difficult job as they had to crawl under the house for a week. Alex’s crew, Luis and Carlos were very nice and worked hard to finish the job and were considerate of my schedule. Alex was very professional and pleasant, he responded to all our questions.
I highly recommend this business!
Merci!

Everything about the experience of replacing my old air conditioner was excellent. Alex was very patient and thorough as I bombarded him with questions and concerns I had. He put me at ease with his answers and I was appreciative of his honesty. The entire experience was painless for me! My unit is on the roof of a condo but I did not have to incur the expense of a crane as most of my neighbors have. Thank you! I highly recommend Ortiz Heating and Air Conditioning. When you work with Alex and his crew, you won’t be disappointed!

Alex surprised and pleased us with his honesty regarding the urgency and savings of upgrading our AC, furnace, and water heater.
We thought all three units were nearing end of life, that our energy use was high, and that upgrading to higher-​efficiency units would ultimately be a cost savings.
However, after inspecting our units, looking at our PG&E usage, and asking us about our energy use, he felt not only that our units may last for several more years, but explained why an efficiency upgrade may not even be cost effective for us.
My husband and I are happy that Alex listened to us; we will definitely call him back when we do need to replace our units.

Alex knows what he’s doing, and makes sure the job gets done right, no matter what. His crew that came out to actually do the work were efficient, quick, polite, and didn’t seem to take any short cuts.
They always kept appointments and came back to fix odds and ends promptly.
I’d recommend them anytime. It’s nice to see people take pride in their work.
Thank you Alex!

We found Alex back in 2010 when we were having a problem with moisture in our house. He found a central dehumidifying solution for us and installed it which really helped take care of the problem.
After almost 3 years, he has still been there to help service the unit even when the manufacturer was of little help. Not only that, but he still knew little bits and pieces about the original installation.
Alex is definitely somebody that follows through and is fair and reasonable.

We found Ortiz Heating on the recommendation of our realtor as we are new to the area. We wanted to replace our electric in wall units with gas forced air heat. We received several quotes and Alex’s quote was by far the lowest. Alex was quick to come out to give us a quote and when we decided to go with Ortiz he was quick to fit us in. We thought it was too good to be true! The technicians who came each day were extremely hard working and courteous. They cleaned up each day and left everything spotless. They finished on schedule and were great to deal with. Ortiz has customers for life with us! Our heating system is working perfectly and we couldn’t be happier!

The only thing to say is 5 star service.
Alex was right on time, diagnosed the problem, replace the thermostat.
Great guy, excellent service Alex.
Thank you, Jeff
5 star
5 star

After much research for options to get rid of my old Williams wall heater, I found Ortiz Heating & AC through the Diamond Certified website. Talked to the owner Alex, he was very responsive and informative. They even replaced our heater in short notice because I was pregnant and really close to my due date. Everything went smoothly and quickly. After 6 months, the heater didn’t kick on. I emailed Alex and he responded right away. After a few emails he decided to come to our house to check it out, no charge. It turned out to be the thermostat, which was under their warranty. Now we have a new thermostat and everything seems to be working fine. We’re very happy with their service.
The only thing I’d say now is the thermostat they replaced kept running out of batteries every couple of weeks. Haven’t had time to contact them bc of the holiday.

I bought a new house and needed a new furnace.
Ortiz was the best selection of the companies that came by. Some of them were sleazy and obvious crooks. One quoted my replacement at 3 times the cost of the others. Ortiz was straightforward, bid a reasonable price, and was friendly and answered all of my questions. I liked Alex. He was very informative etc.
What I had a problem with was…
His «brothers» came by on the install day and installed the heater. No big whoop because they did a good job, but he never let on that this would be the case. I expected him to check in on their progress from time to time. He was no where to be found nor did he call me or let me know that this would be the case. Neither of his brothers spoke any English so we couldn’t communicate when they had questions for me. They were nice guys and worked hard, but again, this was all a surprise to me.
My biggest complaint is that he didn’t come by to inspect the work when they finished. He’s the one with the HVAC license and his brothers did not have a license. Given this is a gas furnace which can kill my family if installed incorrectly, I though it was reasonable to have a trained HVAC contractor confirm the installation. It took him 3 weeks to finally come by to do a final inspection although I got the impression that he thought it was a wast of his time.
Overall the work was good, but I thought the professionalism and missed expectations were lacking at the end of the job.

Alex Ortiz is a very personable, responsive and customer-​oriented business owner. He replaced my entire furnace and duct work, including removal of old asbestos covered ducts. Not only was his bid very competitive, he did the work quickly and expertly.
Each time I had a question on the bid, the work, or the workings of the furnace, he would answer the phone promptly or call me back within hours. When I needed ducts adjusted, he sent someone right over. He really went the extra mile to make sure we were happy. I wish every contractor/​vendor I’ve had to deal with was as pleasant as this.

Alex and his guys went above and beyond the call of duty in every possible way. Every communication with him has been excellent — he’s a sincere and kind person who really takes pride in his work.
I had a complicated project and Alex patiently talked thru all the possible configurations and provided multiple quotes for each reiteration. In the end they installed a completely new furnace and duct system that run under the house and to the second floor (with two thermostats up and down). His price was hands down the best and they got the job done on time and budget, passing inspection with flying colors!
The team of guys (all part of the family) were really sweet and very hard working. From start to finish they have been fantastic and our heat works great!

Not a fan. Had a horrible customer experience with Alex. He’ll probably call me a bad customer. My contact with Ortiz Heating went from a meh relationship to total nuclear. It didn’t help that on the first appointment I had set, they called to cancel. Ok, so I guess I can completely reshuffle my calendar around to make for another time slot when I can be home. So new appointment set. Alex is here for about 10 minutes after measuring my filter and taking a look at my thermostat. He tells me that it’d be wise for him to come back to replace my air filter (instead of just shipping it) because my thermostat was throwing lots of error codes. Fine. He takes my contact info and tells me that he’ll call me when the filter arrives or when he has the planned arrival time for the filter. He ends up not calling me – I called him. We set up the next appointment and he arrives outside of his hour window. To his credit, he did call me. To my disappointment, I scrambled to get home so I was on time. This time he was here for about 15 minutes — the filter pops right in and there doesn’t seem to be any malfunctions. He tells me that everything looks fine, but I should call him if any errors show up. I call him and set up ANOTHER appointment. I love shuffling my schedule around on a weekly basis. Really.
This time when he arrives, he says that if he walks in it’ll be another $ 90. I get all confused, because I had thought that he was going to come and diagnose or at least view my error codes to tell me what was going on with my A/​C. We then proceed to get into a 15 minute shouting match. Yeah, that’s always fun. Eventually we settle on him looking at the thermostat, but only after I got into Hulk mode. But yeah, I wouldn’t use these guys ever again. Gonna look for another A/​C company on Unilocal now.

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