Peninsula Ophthalmology Group

While the doctor is very sweet, these guys corner you into buying contact lenses from them and lie about how your insurance works so you feel like you need to buy contacts from them. This includes your doctor.
So if you go, be prepared that they will try to sell the pants off of their products to you. It’s extremely high pressured sales. I felt uncomfortable and will not be returning.
dr. Zeng was ten minutes late for the appointment.
Would recommend to people who are good at saying «no» and know their insurance — otherwise if you’re a marshmallow like me, this probably isn’t the place for you.

I used to go to their Daly City office and was always pleased with my annual exams. But at this place I was happy to meet Dr Peggy Zeng. I was having doubts for some years if my vision got worse and I haven’t got lucky finding clear contacts. Dr. Zeng gave me a few choices and samples to take home. I recorded all results, and finally had my best match! Clear –7.75 for both eyes from Acuvue Oasys. Unfortunately, I got so caught up with work that I didn’t return to adjust my new amazing glasses and get prescription for clear and colored contacts. I will call tomorow, and I am certain they would be able to work with my schedule since I moved to Concord. The only problem was long waiting time but I was ok with it once i saw how much Dr Zeng catred about me, and did everything necessary and even beyond what time allowed. I might even keep them even though we live in Concord now. I highly recommend this specific doctor!!!

This place has lots of problems. I always seem to have to wait forever to see the doctor, so they’re obviously over-​booking at the expense of the patients. I also ordered and paid for ($ 650) a pair of glasses over a month ago and the order was lost in the shuffle. I was given multiple excuses for why the frames weren’t available, but nobody called me to explain any of this to me. I had to follow-​up when the 2-​wk time period had passed and I still hadn’t heard anything. Now another 2 weeks has passed and I still haven’t heard anything and when I call to request a refund, I’m told that «all sales are final». I finally received the glasses after waiting another week, but they aren’t the frames that I picked out. I don’t know if the staff wrote down the wrong frame number on the order form or if the company sent the wrong frames, but these aren’t the frames I picked out and paid for. They’re horrible. I’ll probably never wear these glasses. The doctors seem to be nice chaps, but this practice is for people who enjoy sitting around and waiting while they throw away their money. Do yourself a favor and go somewhere else. Don’t make the same mistake I made.

I DONT KNOW WHY MY REVIEW WAS TAKEN DOWN…
SO THIS REVIEW IS FOR DR. WATERS! First of all I WOULDVE given this practice 5 stars for the staff for one very sweet! Also for Dr. Zeng! I love Dr. Zeng I seen her twice I believe, but she was very considerate, knowledgeable and very sweet! I for one don’t have vision insurance. So all my visits Ive had have been out of pocket. So anyway I love dr. zeng and if I didn’t meet dr. waters I wouldn’t have left the practice but because of her I will no longer be going to this practice. Anyway back to my frustration with this «doctor.» So first off I went in for a contact RENEWAL visit. So I don’t know if she even bothered to look at my chart because she was asking me things that im assuming would be on my chart like what contacts I wear and what the prescription it is. So finally we went in the room and she asked me how was I doing with my brand which is accuve oasis. I told her it was ok but I knew that I wasn’t throwing them out on time as fast as I should. Then she asked me about what brand I use for the eye drops/​cleanser for the contacts and she recommend me to change them to a much higher end drop which I was fine with but then she told me that I should change brands to the daily disposables which is much higher in price and I knew that I wouldn’t be able to afford it. I kid you not we spent like damn near more than half the appointment her trying to push me to switch over and I finally told her I would keep the same contacts. Then she said ok we can quickly check your eyes before I give you the prescription then she asked me if my eyes felt 100% and I said well no but its cause they were uncomfortable because I wore my old contacts. And she just was like so they don’t feel 100%? I was like no cause they are red from my old contact use. Then she said «ok heres the deal» (KEEP IN MIND I PAID MY CONTACT RENEWAL FEE ALREADY) She said «so I can give you my opinion about this redness your having but that would be another additional fee because your not here for that.» And I was like ok? Well I am here for the renewal not for the redness I already know the redness is because of the old contact use. And she goes yea I know I hear you but you know the redness is concerning and I don’t think your the right candidate for contacts. I was like what does that mean? you can give me the prescriptions she was like correct. She was like you know your eyes need a break from the lenses and right now if I were you I would just wear my glasses and I said well these glasses are old and they aren’t as strong as I need them and she was like well them seem fine to me. I WAS SOOOOO PISSED!!! I told her so you cant just write the prescription? I wasn’t planning on using them right I away and she was like oh I hear you but I just cant do it. What if it becomes and infections and other complications go on. And I was like well I was just in like a month ago and I know what the redness was from MY OLD CONTACTS!!! and she was like yea I just cant as doctor im «concerned» about the redness. Do you have medical insurance? I said I just have Kaiser but no Vision insurance and then she said well you can try having them evaluate you and see if they will see you or you can see me but like I said it would be an additional fee and I would have you come back again and you know that would be another fee as well… I WAS IN SOOOOO MUCH SHOCK THAT!!! Then she said I’ll be happy to refund you your $ 50 bucks! First of all it made me feel like she was pushing so much for me to switch then I felt like she was so quick about the exam and finally she kept saying I WAS NOT A CANDIDATE FOR CONTACTS when I HAVE BEEN SINCE I WAS 12!!! I am 25 now!!! I have had this redness in the past and all the optometrists have told me its from using the contacts to long! Which I know! I have to discipline myself to change them often. BUT if she was sooo concerned like she said she wouldn’t have left me with NOTHING at that appointment and made me feel like shit with my «$ 50 bucks» She was so pushy with switching me over and I kept telling her I know it wouldn’t be best for me. Then what pissed me off more was because she wasn’t genuine about my concerns all she cared about was about making more money off of me. With Dr. zeng she was SOOO helpful and I knew she cared and she helped me by offering samples and gave me her opinions and so much more knowledge. I am so upset that I left the office with NOTHING no samples of contacts no eye drops for the TERRIBLE redness I had and I had wasted my time and I left work early! I work in the medical field and the attitude she had towards my concerns with not being able to get at least a sample to hold me down and the fact that I have BEEN using contacts for HOW many years and shes just going to deny me my prescription and keep telling me she cant help me!!! If you want a eye doctor who cares see Dr. Zeng NOT DR. WATERS!!!

Highly Recommend Peggy Zeng. She fitted me with contacts which are doing really well and provided a very pleasant experience throughout the process — which can be a challenge as all contact wearers know. I’ll be going back to Peggy, sharp, personable and got the job done.

Been with this place for years and I love them! The staff is super friendly and professional. They have tons of frames you can choose from the the staff gives honest opinions on how they look on you too. I won’t take my eyes anywhere else!

I’m new to this practice and switched doctors because the staff was not friendly.
The staff was very friendly from the time I walked in and was greeted by Mia’s warm smile and friendliness made it worth the switch.

This place is so nice inside! The doctors were all very kind and I also appreciated the little movie room they have setup for patients waiting for their eyes to dilate. I would definitely recommend this place to anybody looking for a new Ophthalmology office. 5 stars!

I’m very delighted with the service I received from this office. I was a bit sceptical walking into the building but, don’t let this fool you. Walking through the hallways to get to the office can be a little out of the ordinary of course it’s not your modern type hallways. Then when I got to the office I was very surprised of the mood change and scenery from the hallways then there’s the office. The office was a surprise because I was not expecting the beautiful Zen feel ambiance. It’s very welcoming and warm feel office (Very modernized).
I was greeted by the front desk who was very sweet and kept a warm smile through the whole check-​in. You can see the check-​out person from the front desk who turned over to greet me as well (A plus for great service/​Acknowledging the Patient). I felt comfortable right away at check-​in and ready to see what I’m up against when being called into my appointment. GREAT JOB MIA & Check-​Out person-​Sorry I didn’t catch her name.
While waiting to be called in by the Medical Assistant I couldn’t help but to notice how neat and organized the office is set up. They have a wonderful display of sunglasses, and glasses. Cool waiting room music!
The M.A. I was called in by was really nice! I had my eyes dilated and then put in a cool room to watch a movie in a dark room. Then put in a room to wait for Dr. Chern. I didn’t wait long till he came in which was a plus. He did really well at listening and giving me great advice. He was very professional yet kept a smile throughout the whole visit. I liked the fact that he was straight to the point, answered all my questions, made me feel comfortable and very welcoming.
An office filled with smiles, professionalism, and great patient service. This is why I will give them 5 Stars *****. GREAT JOB PENINSULA OPHTHALMOLOGY GROUP.
I will be happy to return. Dr. Chern and his staff job well done.

I’ve been a patient for the past six years. I always receive exceptional service plus they’re always helpful readjusting my frames since I tend to bend my frames. Very happy with the service. Note: although I live in San Francisco, I work in the peninsula and their office is convenient to my place of work.

Just had my prescription done at another doc and have the same insurance… No surprise no extra cost for contacts and glasses prescription. My belief is that this place is focused to get ppl into surgical procedures that cost $$ and rip the ppl off that won’t do it.

This place is so clean you can eat off the floor. Dr. Edward Koo is who i go to and he’s very thorough. He has great knowledge and a wonderful person in everyway.

Thank you, Dr. Koo for making me feel 100x better about my recent procedure!
I had a mole on my eyelash line, which I had removed 6 days prior to my visit to POG. I freaked out because my eyeball was still super red — 3 days after the procedure, and the area of the removal was still hurting.
I was worried that the doctor I went to botched the job and ruined my eye, but after Dr. Koo checked it out, I felt much more at ease. He said she did a good job and kept most of my lashes. He gave me some tips about aftercare, followup and game me some ointment to prevent infection.
Yay for Dr. Koo!

After waking up yesterday morning with a bad irritation/​redness in my eye, I scrambled to google a number of an eye doctor that could fit me in the same day (which is sometimes impossible when it comes to doctors offices!). I found the number to Dr. Koo’s office and spoke with a very pleasant receptionist who not only squeezed me into his schedule that day, but told me to just come asap and I would be seen. She was very thorough with explaining how to get to the office and what I needed to bring with me.
I was surprised to walk into a gorgeous «spa like» office and was immediately greeted by the young girl I spoke with on the phone. After filling out some paperwork I was called in by one of Dr. Koo’s assistants. Then Dr. Koo came to examine what was going on and told me I had an infection that could be easily cured with an ointment/​eye drops. He was extremely friendly and personable (made me feel very much at ease from the pain I was feeling in my eyes!). He even gave me samples of the medication I could take home with me. The whole experience was super easy and I will defintely be going back to see Dr. Koo for all of my eye needs.
After reading some of the negative reviews of this office, it is pretty comical to me that some people are just plain crazy no matter how they are treated. Go see Dr. Koo and you will see for yourself what a nice office it is!

Mad shout out to the staff at POG!
I came in for an eye exam because the last time I got glasses it was probably waaay back in high school. I decided to use my VSP insurance and get checked out. Booking my appointment was pretty easy, and they have a fancy website too! I was literally in and out of there in about an hour which was really fast. The examination was easy and I even got to watch TV! How cool!
I ended up buying three pairs of glasses from their optical shop. It ended up costing about $ 1300 but it was worth it. I got two pairs of Prada and one Zero-​G pair of sunglasses. Marcie is amazing. I actually happened to leave my glasses behind and she delivered them to my house! A++

Stunning office. I had something wrong with my eye and Peninsula Ophthalmology Group was my third stop in trying to find a diagnosis.
They were able to accommodate me with a same day appointment. Everybody was very friendly and professional. Turns out it was only a clogged oil gland.
I will be back for sure for all my eye care needs.

I «heart» Dr. Koo. I really do. I have him to thank for figuring out what was wrong with my eyes (and my contact lenses).
The discomfort started in November of last year. I could barely stand to wear my contacts for more than a few hours. They were getting red, teary and sensitive to light. I started having to wear sunglasses just to work in front of my computer. My reglar eye doctor couldnt figure out what was wrong. My wedding day was approaching and I was getting panicked that I’d have to walk down the aisle in my wedding dress, wearing glasses, because I couldn’t stand my contacts anymore.
So I went to Dr. Koo because his reviews were fantastic. I figured he would know what to do. On my first visit, he swapped my brand of contacts to Acuvue Oasys. Still no results. Then he figured out that the curvature of my eyes had actually changed slightly, so I needed a slightly wider lens. This was unusual. He says 80% of people will do OK with any contact lens curvature, but my eyes decided to become sensitive all of a sudden.
Within a day in my new lenses, my eyes felt fantastic. No more tears, no more sensitivity to light, no more redness. I can’t believe my original eye doctor couldn’t figure this out himself! Needless to say, Dr. Koo is my go-​to guy from now on.
I should also mention that Dr. Koo is not in my vision network (They take VSP but I have Blue Shield MES Vision). But he is so great I was willing to pay $ 60/​visit just to see him. When it comes to my vision, I don’t want to take chances so it’s worth every penny.
Besides being a great opthalmologist, Dr. Koo is really quirky and funny. He made me feel comfortable and relaxed in each of my visits. He took the time to answer all of my questions, and explained what was going on with my eyes at every step. I never thought I’d actually ever enjoy going to the eye doctor, but with Dr. Koo I know with 100% certainty tat I am in the very bestofhands.
The staff is great, too. I also love that I can park in the adjacent garage, so it’s really convenient.
I highly recommend them!

it’s a great office: clean, modern décor, short waiting time…
however, i spent $ 200 for a 20 second visit with dr. chern. i spent more time with the nurse than with the dr. they also made me come for a follow up visit that cost another $ 90…

AWFUL Experience ever. The personal is RUDE and not helpful what so ever.
I have been with Dr. Chern for over 8 years and since they have moved into this new office place in Burlingame the attitude of the personal has changed. Not sure what their problem is.
They mixed up my file with another patient. I couldn’t believe it. That could lead to some major problems!!!
The receptionist is super Rude «Joan» and to make it even worse the Optical Manager is even more RUDE «Heather». She thinks she knows it all… and not open to offer any help. If someone wants business they will make a effort, yet «Heather» seems not too. She is just very RUDE!
They will not even offer help, I feel bad for both the doctors, Dr. Chern and Dr. Koo. They are both wonderful however their staff sucks.
I will not longer be a patient of Peninsula Ophthalmology Group.

I was looking for a new eye doctor in the Bay Area to replace my eye doctor on the east coast. I found Dr. Kenneth Chern at Peninsula Opthamology Group through my insurance company’s online search directory for in-​network providers.
When I got to the office for the first time, I performed the customary filling out of paperwork and providing my insurance info. I think I’m all set and ready to see the doctor when the receptionist gives me an «Oh yeah, one more thing…»
She asks me to sign this paperwork that basically says that I will be charged an additional $ 25 on top of my $ 15 copay if I want a prescription for contact lenses. Red flags immediately went up in my mind. I asked why this was necessary when I was already paying a copay and they would be charging my insurance company for my visit as well. I also expressed my confusion since I’ve been getting yearly eye exams for 20 years and never seen this kind of added charge before. She had no good explanations for me, became flustered and went and got her manager.
The woman who came out to talk to me was very unfriendly. Her attitude alone would be enough reason not to do business there. But beyond that, when I asked her to explain why they charge their patients for contact lense prescriptions, she said that the eye exam only covered a prescription for glasses. I asked why there would be an additional charge for the contact Rx and she said, «because not very many people wear contact lenses.»
WTF? Of course I disputed that since 90% of the people I know who wear glasses also wear contacts. When I challenged her on that statement, she then gave me another lame excuse for why they charge extra for that.
I asked if this kind of charge was common practice in the Bay Area and she said oh yes it was. But of course, I made several calls today and IT IS DEFINITELY NOT. They were totally hussling me and they are nickeling and diming their patients.
I’m sure a lot of people just sign the paper and pay the extra money. But I highly advise you against doing so if you’re considering this establishment for your eye care needs. Go somewhere else. There are plenty of other places that won’t give you bad customer service or overcharge you.