Sammy Yim – State Farm Insurance Agent

My experience with State Farm insurance has warranted less than 1 star for service but alas, Unilocal won’t allow folks to provide 0 zeros. I was rear-​ended on the Peninsula by a driver with State Farm insurance. State Farm did not reach out to me (nor to my insurance company). I had to call State Farm several times and was brushed off each and every time. They could not locate their insured and claimed they are not responsible for locating her. Have not received anything in writing from State Farm regarding the claim or any further communication from them. I was in the market to switch vehicle insurance companies. This experience with State Farm has ensured that I will not bother with them for a quote. Worst service ever from State Farm Insurance.

Horrible communication with this company.
They do not know how to operate a business and we will be reporting this office to State Farms corporate office along with the BBB.
Do not use this office as they really don’t care about anyone but themselves.

I transferred over from another agent a handful of years ago. I have no great tales to share here but to want to express my gratitude to this agent’s Office Mgr Ms Winnie Chu. She is efficient and responsive to whatever requests I’ve raised on behalf of myself or elderly parents. In a world of too frequently failing customer svc, she is fantastic. My thanks to her.

Updated review. After many previous years of great service from Sammy, we are now at a crossroads. We have had numerous cars, home, and vacation homes with Sammy and State Farm for many years. He and State Farm have agreed that we have been in 100% compliance with the terms of all of our policies, for but are now considering dropping us after a claim.
I hope this works out better than that given the purpose of insurance is to be covered both before and after a claim, not to be dropped after a claim which makes the insurance «temporary».
We will update our review again based upon our upcoming experience and we hope that Sammy will not drop us – we hope that he will choose to keep us as a loyal customer. I can see why there are only 1 and 5 star reviews on here, it depends upon whether a customer is retained (and therefore happy and satisfied), or dropped (and completely unhappy).
Of course if our policies are retained we will be 5 stars and can highly recommend. If not, we need to describe our experience so others can be warned that this could happen to them as well.
I am hoping for the best and to be able to post another highly satisfied review of Sammy and State Farm as I have in the past. I will update this fairly and honestly based upon Sammy’s and State Farms’ future actions.

I have been with State Farm for over 30 years. Every agent I had retired and I got passed along to Sammie about 12 years ago… His service and those of him employees is superb! they are always there to help and to fight for you. After I sold my house that St. Farm insured, there was a problem. Sammie went to bat for me and State Farm sent their lawyers in to represent me and to pick up the bill. It was awesome. His office always gets back to you with the correct information. They know their stuff, and they are on your side! i can’t speak highly enough of them.

A friend referred me to this office and now I see why. I walked in to meet with an agent, and suddenly the entire office staff greeted me. They were all so friendly and I felt no trace of that weird and awkward disconnect I expected to get with people trying to get my business. My agent was really knowledgeable and personable, and normally I never would’ve thought of purchasing insurance, but she was able to help me understand why it would be a good idea to buy it. I look forward to working with this team.

I recently switched over from farmers after doing a price comparison with Wilson Ku. I have received nothing less than the best customer service I could ever ask for. Wilson made transition of switching over to State Farm Insurance very smooth. He very knowledgeable of all of the discount programs to get the best possible price for my insurance in addition to being able to explain all of the possible options. I would recommend anyone who is looking for any kind of insurance to stop at Sammy Yim’s insurance office first!

I have been with Sammy Yim for over ten years and his office is always great! Whenever I call they are able to answer my questions right away. I never have to go through an automated answering machine, a friendly person picks up the phone and is able to help me. I don’t review much on Unilocal,but I just got off the phone with his office and it was so refreshing to be helped so quickly and courteously.

I hate talking about insurance, but, unfortunately, I needed their help with an odd incident. A veggie delivery guy’s handtruck hit my moving car and put a ding/​dent on my leased car. In typical Chinatown fashion, the guy originally refused to give me any information until I insisted that he give me his Cal ID and tell me where he works. After twisting his arm (figuratively, of course), I copied his info for my insurance company. I e-​mailed the details of the incident, the guy’s ID information, and his employer’s information. They sent me one e-​mail and one follow-​up call. That was it. My claim was entered in their system and I was clear to get estimates and repair the damage. Pretty cool, not having to sit on hold listening to elevator music. They’re now working on my brother’s claim where two cars sandwiched his van in Stockton tunnel. Hope his is just as smooth.
I’ve since fixed my car and my bro’s vehicle should be ready shortly. Give props to those who deserve it. Thanks Winnie and Sammy!