The Animal Connection II

Selection is huge! They had everything I needed. I got an easy walk harness and a flexi leash. It was 5 minutes to close and the nice lady helped me pick one out for the size of my dog.

Cute cute cute!!!
Really nice high-​quality curated store for cats and dogs.
I got my dog all her Xmas gifts here. I also got the animal-​loving people in my life gifts here as well! They have a good selection of frames, clothing, pajamas, decorations, etc for the animal-​loving people to get themselves.
So many cute sweaters to chose from for dogs. I ended up going with a plaid fleece for my dog that was only $ 22. It is SO SOFT. Coming from NYC, over there this would be $ 60 or more, guaranteed.
I also got an «Infiniti scarf»! So cute on.
Lots of toys and they also have a dog bakery with cookies and treats. Even 49ers-​themed dog treats!
I was also impressed with service and their honesty. I needed a new airline-​approved carry case for my dog and had selected a «barkin bag» fake birkin for dog carrying (so cute)! At the counter i asked to make sure it was approved and the woman let me know that in fact it was NOT! Thank god she told me!

We stumbled upon this sweet little shop while we were visiting the area one day. This is such a large store! There is so much room and so much inventory here; we were really so impressed. We came here with two things in mind: dog food made by Acana, and a specific type of dog toy made by West Paw Designs.
As we meandered around the store, we met the owner at one of the tables. He was taking stock. He greeted us and kindly offered us help should we need it. He was such a nice man! We were able to find the toy right away because there were tables, barrels, and shelves full of different kinds of toys. There were plush animals, balls, nylon bones and balls, all kinds of chew toys, and everything in between. We found the little plush toy that we were looking for, and at a great price, too. We tend to double check prices on Amazon, and it turned out that The Animal Connection was selling the toy for only a dollar more, so we decided to buy it through this independent company.
We also found our dog food here. The store carries many high quality dog food brands some of which include Acana, Origen, Wellness, etc. We found the flavor of dog food that we wanted and in the exact size we were hoping for.
We shopped around the rest of the store and admired all of the other items. Lots of bathing supplies, totes (to carry small dogs), dog beds, dog blankets, sweaters, leashes, harnesses, bowl sets, treats, more toys, collars, crates, and all kinds of fun things for your beloved furry friends.
We were happy to find this little shop and we were very pleased with the customer service and prices as well. We will totally stop by again in the future should we find ourselves in town again.

What a cool and awesome store! Please support them, even if the door is closed go in and pet the kitty!

Sent my assistant to purchase some doggie treats for esteemed clients. She came back with some real quality treats in a fun, doggie bag. My clients loved both the treats for their yorkies and the doggie bag, too! I stopped by there myself and perused the selection of not only high end, incredible quality treats, but also gentle dental cleaning products, luxurious, well made doggie beds and fun doggie clothes. I feel like this place is so well stocked with the discerning client in mind and in my opinion is one of the loveliest boutique pet stores in the Peninsula!
PS: Also, once a month, Waggin Smiles, an amazing doggie mobile cleaning service from the Marin County area stops by and cleans your furkids teeth so very well and without anesthesia. No other pet store in the area has this service from them.

I’m not sure why I feel that the prior store, Plaza de Paws was better, except for the selection. Every time I look in here, I can’t find anything I want or like for my dogs at Animal Connection II. I used to get my dogs’ birthday cakes from this store only, and last time I looked they were out of that too.
At the Animal Connection in SF, I find everything I want, but not in Burlingame. At the old store, I bought everything here, so maybe it’s a taste issue.
Everyone seems fine who works here, albeit sometimes confused. I’ve tried multiple times over the years to make an appointment for Waggin Smiles teeth cleaning for my pets, and there’s always some difficulty causing me to have to go back to the corporate site to try to get in. I think that’s resolved now so we can still continue to go for teeth cleaning. I look forward to better selections in the future.

After going to multiple petcos and pet smarts I realized I was never going to find anything good enough for my new puppy. So I made a trip to Burlingame ave to go to my favorite pet store. The ladies who work here are very helpful and truly care about animals. After a few minutes I found the most perfect harness and leash for my new puppy. Thanks for all your help ladies. Chloe now has very stylish accessories.

I have been in search of a place that has a gourmet doggie bakery for a birthday cake for my baby boys birthday. I walked in and was instantly greeted by a lady. She asked if I needed help, after telling her I needed a birthday cake she showed me the counter where there were a few choices. She even wrapped it in cellophane and put a blue ribbon bow on it. Although their bakery seemed a little pricey, the service was great!!! The place is huge, they have everything from chew toys to crates and beds and even gifts for the animal lover.

Lots of variety but customer service is terrible. I was ready to spend some $ and needed help but I was bothering the woman working because she was busy. Maybe you need more than 1 person working on Saturday. Too bad because they have some nice things. Amazon has everything they do, seems like a better option.

Really cute boutique pet store in DTB. :) I used to buy one of dog’s dog food from here. The owner is really friendly and knowledgeable for both dog and cats. She has a dog and cat of her own that are at the store every now and then. Very cute!
There’s a wide selection of treats and food for your pets — a lot of really great organic treats! One of my dogs loved the Fish Skin treats they have here :) We also bought a birthday cookie for my dog’s 9^th birthday from here, LOL – yes…I’m one of those dog owners.
While this store is expensive, you do pay extra for the quality of products. I really enjoy this store and I’m glad there’s a store like this here!

This is a great neighborhood pet store! This is a huge store with a huge selection. All kinds of pet food, treats, birthday cakes, cookies, beds, clothes, leashes, toys, basically anything you can think of. The staff is very friendly and prices are reasonable.

While the Animal Connection II has a great selection of animal products that you can’t find anywhere else, I always dread going in because the staff are SO unfriendly. They do not warmly welcome you when you walk in and just are rude the entire time… they don’t even offer to help and when I ask questions they act like it is a burden. Very unprofessional.

Just went in and was so excited about how big the store was. I had plenty to buy…
It’s a beautiful Sunday afternoon and the birds are singing… Cut to older female worker yelling at my little yorkie for lifting his leg. He is pretty good about things like this but he is a dog after all. I offer to wipe the couple of drops and she hands me the bottle and towel without a word. I’m actually feeling guilty even though I’ve seen this happen so often at other pet stores where the employees are happy to and insistent about cleaning it themselves. I start to clean and she starts directing me to clean the basket too!!! NOW, I’ve had enough and tell her that I’m offended by her and that I am leaving. She looks at me in shock and I let her know that this is the first pet store ever, that I’ve not felt comfortable shopping in?!

* located in downtown san mateo, great location.
* store is GI-​normous! anything and everything you want for your dog or cat is there.
* great selection of beds, treats, grooming, leashes, etc. sort of a small selection of dog toys (they were either too big or too small) for my westie
* prices are better than the stores in SF
* staff was friendly
would definitely come back if i’m in the area!

Great place for the pets! Friendly staff well stocked store. I like the boutique feel of the store.

Since the change in ownership this will be a regular for me and my dogs! Previous owner had poor stock and was very rude. I went in out of desperation and found that everyone one was kind and helpful. A+++

Super friendly service, great location and huge store! And the Natural Balance food our pup eats costs $ 12 less than at Pet Food Express. That is a huge difference! They have won me over! Also great selection of leashes, toys, and pet beds in store. Prices seem reasonable for those things as well.

This store used to be Plaza de Paws but is now under a new name with new owners.
The store has expanded, which is great. Prices are reasonable and they have food and toys here that you cannot find elsewhere (no choke harnesses… lots of cool faux doggy designer things… whatnot… used to come here a lot), however, when asking the new owner if a certain food came in a smaller bag (husband/​wife duo?), the woman was very standoffish, almost rude. Like I’m to know this already? The man is much more friendly and usually asks right away if you need help.

My newly adopted dog, Mia and I walked in to the store because we heard this place had a new owner and name (formerly Plaza de Paws). We were greeted by a lady (I forgot her name) who helped us find a harness. She was patient and assisted me with over a dozen harnesses try-​ons for Mia. Once we found the right size it was just a matter of pattern/​style. We will be back for sure.

Love this place! I just got an eight week old miniature dachshund last week and was looking for a new pet supply store that was close home. I had originally gone to a local Petsmart, but wanted a more knowledgeable and reliable store to go to.
Luckily I happened to walk into The Animal Connection in Burlingame. Within thirty seconds of walking in the door I was greeted by a friendly employee. She asked me if I had any questions or was looking for anything specific. I let her know that I needed a sweater for my new puppy, because she was getting cold at night. The woman (apologize — I didn’t get her name) was fantastic! She walked me over with my puppy and helped me pick out the right sweater and even let me put all the sweaters I liked on my puppy to see which one was the best.
After I found the perfect sweater I continued to walk around the rest of the store. The woman that was helping me didn’t stalk me around the store trying to sell me things. Instead, she just remained nearby so she could answer any questions I had about different products. I ended up walking out with more than just a sweater and have already been back twice since last week.
I recommend Animal Connection to anyone in the area who wants to go to a pet store where the employees actually know what they are talking about and care about your pet.