Triterra Realty Group

Stay away from these these guys. Esp. If you’re looking to rent their commercial properties. We had to deal with them in Burlingame and landmark at 1375 burlingame ave is one of the properties they own/​manage. Salma and associates is another family member who is involved. Its their father and son and family who is involved. initially reeled us on by their bait and switch techniques. They will tell you initially it’s all nice and easy. They’ve pretty bad one sided and ridiculous commercial rental contracts. Once you read it you realize you’re literally risking everything. Even our attorney mentioned they have modified and made things one sided and left remnants of it to make standard contracts to suit their greedy and aggressive needs. If you are the next commercial renter also carefully check with your insurance about their insurance clauses and most likely you will realize your insurance may not even cover your business. Best stay away and seek others as simply you will end up wasting a lot of time and money. It happened to us. We spent almost 2k going through the contract with our attorney and he simply told that’s one of the brutal one sided and ruthless contracts they’ve seen. Even our insurance personal said its, ridiculous. These guys have ego bigger than their iq. If they think they can take advantage anywhere they will. After their previous tenant ran, these guys were ready to sell their stuff even without knowing if they legally can.

Just rented an apartment from Triterra in Burlingame. The property manager (Ryan) and all the staff in the office are courteous, fast to respond over email/​phone, and even signed the lease using DocuSign. The building manager Mohammad has been very helpful and has been available outside office hours. This is a good business with an attentive staff.

I lived here for more than 2 years and it’s not bad so far. The property manager Ryan is quite helpful and very responsive.

Very poor tenant experience renting from triterra in Oakland. The property manager is incredibly disrespectful and mindfully neglects repairs. My back door frame has been cracked Sense the last earth quake causing my door to remain off the hinges. The situation was reported and still has not been fixed. Similarly my shower drain is backed up causing my shower to flood and they can conveniently be 1 full week from my time of complain. Or I can pay them an additional fee for them to come out tomorrow. The management is a joke but the neighbors are great. I would not recommend this group to anyone in the mark.

A really poor customer experience for me. I’ve been a tenant at one of their properties in Burlingame for about 5 years now. Living there with my then gf. We’ve been in good standing, no late rent, no noise complaints, etc.
Most recently reached out to them to modify the lease agreement due to unexpected circumstances in our lives. Here’s part of our email conversation:
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On 9÷2÷14 I wrote:
[Dear Triterra representative],
[My gf] and I ended an 11 year relationship this past July. We are going through a tough time right now and would appreciate your cooperation as much as possible. I understand we have a few more months [4 months to be exact] left on our lease and I have no intentions to move out and leave an empty apartment on your hands. I will continue to pay rent on time and you should not be financially impacted.
But… I would really love to work with you to resolve this for both [my gf] and I so we can move on with our lives and try to heal. I really would like to talk you over the phone when you have a moment. I think the desired outcome would be something like this:
1. [gf] gets a check from you for half of the deposit so she has her share back
2. I will reimburse you half of the deposit so we are net even
3. We revise the lease by taking [g] off since she no longer lives there
4. I re-​sign the lease which will carry us till 12/​31/​2014
Net net. you still have a steady stream of rent from this apartment with no interruption.
Please let me know when we can talk over the phone.
P. S. [gf] and I are not talking to one another right now. which makes this a bit more difficult. Thank you for your understanding.
—-
On 9÷3÷14, Triterra representative writes back:
It will not be possible to revise the lease and take [your gf] off the lease and return half the deposit. Feel free to give me a call to discuss — I’m available during normal business hours.
Thanks!
—-
Call me crazy. but all I was asking for is some paper modification. Wasn’t asking for a reduced rent. Wasn’t asking to break the lease and leave them with an empty apartment. Wasn’t asking for something that would put them in a pickle (at least not in my mind). Given how long we’ve been good tenants of theirs and given the circumstance we were in on the personal front… I would have expected a little more cooperation and sensitivity.
You be the judge. but my advice, look for another apartment.

Shortly after moving into our apartment, I noticed that the patio floor was chipping and peeling apart and it was dangerous to step out there barefoot. I emailed Ryan asking him to fix this and he sent someone out to peel off all chipped pieces and repaint the entire balcony and it looks better than I thought it would! Outside of this event, Ryan and Triterra have been great at answering/​returning my calls, and after this experience I’m confident that they’ll help fix anything else that breaks.
UPDATE 3÷31÷2016
We have new washer/​dryers in the building now, but we went about 4 months with 1 of the 2 washers broken. Bumping down to 3 stars.

Just found an apartment through these guys — it was a pleasure working with them. Most management companies that I have dealt with in the past are incredibly difficult to get ahold of, rude, and generally inconsiderate. I worked with Simone and Ryan to find an apartment in San Francisco and I couldn’t be happier. They both walked me through the process and explained everything in great detail.
I had many questions for them, as being used to bad management companies, I wanted to make sure that they weren’t any hidden costs or unexplained issues, but they were more than happy to answer everything and keep everything open.
It’s nice to finally come across a property management company that explains things clearly!

Sadly, our property management company has not performed its duties.
I have been living in a property in Burlingame for 7 months now. Right now its almost mid August. Sometime mid May we receive a letter on our doors saying that they are going to have the balconies replaced. I think, awesome! First week of June rolls around and I get a notice to «take everything off of the balcony and do not park in the parking lot during business hours for the next 3 weeks». I think, wow, that sucks and is very inconvenient, but, 3 weeks I can do. After 3 weeks I call the property management company and leave a message. I also send an email. One week later I think its odd that they haven’t called or emailed. So, I send another email. Its now been 10 weeks and our balconies are mid way through construction. I live in a one bedroom house with all of my plants and bikes that WERE on my balcony. You’d think that paying a decent amount of rent in a 600 sq foot apartment would afford you the courtesy of a response from your own management company.
Alas, this company lacks common courtesy and does not provide the service you’d expect in such a nicely remodeled apartment. I guess that means we’d better find more places to spread the word so that perhaps someday Triterra may contact us with a simple «I’m sorry, its taking us longer than expected» letter.

So I was looking for parking in the Nob Hill area, and everyone knows that that is a mess. All of the public garages in the area are terrible and have limited periods of availability.
Fortunately, I found a listing on Craigslist for this private garage. Immediately sent a call out and Jon V. responded the very next day. He sent me over the paperwork and provided me an overview of the spot. He assured me that it was a great spot, and I took his word for it because I wanted to be done with parking.
After driving down to Burlingame and freaking out that I wouldn’t make it on time, I discovered that Jon had waited for me. He stayed late to draft the official lease and give me the keys and remote. That is customer service right there.
Anyways, I had the need to use my spot two days after getting it. True to his word, Jon had given me an awesome spot in an awesome garage.
I’d recommend doing business with Jon again.

The agent, Ryan Salma, was very professional. He was able to schedule a showing on a short notice and took the time to show me the property, provide some basic facts about the neighborhood and walk me through the application process.

Throughout my tenancy in one of their properties, I found them to be responsive, reasonable and easy to deal with.

this is a real hit and miss place. Sometimes you call them and ALWAYS seem to get the vm. Whenever I called because I had a question, I have someone answer 1 out of 10 times. I hated living here once they went through some employee changes (change the property managers and the manager to the landlord’s son).
will update more once I get a chance.

Sorry guys…
I was psyched when I read these reviews and thought that I may have found a realty group that may actually return phone calls or email. Unfortunately, I was wrong. I emailed and called regarding an apartment without any response. Come on people, even if it is not available, write a one line email stating so, please.