Wen Liang, MD – Palo Alto Medical Foundation

I recently started seeing Dr. Wen Liang and she is wonderful. She has excellent bed side manner. Her way of practicing is transparent, knowledgeable, honest and easy to talk too. Her staff is very kind and always cheerful. Highly recommend.

Plan on choosing Dr. Liang if you want to wait 2 weeks to a month to see her.

The doctor herself is fine, but the staff is very bad. I came to see the doctor a few years ago, every time when I tried to make appointment, it was very frustrated with the staff, she wasn’t friendly at all, so I stopped coming here.
My husband recently had a visit with the doctor, the staff gave him a receipt that is not FSA eligible. we tried to contact the office several times, the staff said you can just hand write this is for co-​payment and leave our phone number, then hang off.
How difficult it is for you to give a receipt specify that it is for doctor visit??? I have never declined for any doctor visit FSA reimbursement; this is the first time and will be the LAST time. Bye bye

Very good experience with Dr Liang. We needed K1 Visa immunizations and Dr. Liang was very patient and thorough explaining to us everything we needed to know and advised on future needs we may have later on. We are lucky to be so near to Dr. Liang and we will definitely return for any future needs.

I just had an extremely frustrating experience trying to work with this office. I have an individual plan through Cigna and they informed me that this office is in-​network and gave me the contact information for this office to begin with. The lady at this office insisted that they do not accept my plan because it’s not a «commercial» plan. I contacted Cigna and they verified that my plan should work with this provider however the front desk here continued to refuse to accept me. According to Cigna my plan should be accepted by this provider so there is clearly a disconnect between Cigna and this office.

About 3 years ago, my insurance changed and I had to leave my PCP of 10+ years and who was only 5 minutes from my house. I was not a happy camper. I choose Dr. Liang as my new PCP but came in with a serious «attitude». In spite of my lack of enthusiasm, Dr. Liang was professional, kind and thorough. I still don’t like the longer distance or paying for parking BUT Liang, she sees me promptly, refers me to specialists as needed plus she offers tips for overall wellness. She takes as much time as I need to fully understand test results, for example. She is responsive to phone calls. Once when she was on vacation, I had to see her attending doctor. Upon her return, Dr. Liang followed up with me to ensure I received high quality care and that my concerns were addressed completely. She has proven to be an impressive PCP.

I have been seeing Dr. Liang for about a year now and have been very happy. She actually listens to her patient’s concerns (unlike many other doctors) and gives very thorough explanations. I’ve also had to leave a number of messages with her office and she always responds in a timely manner.

We saw Dr. Wen Liang for immigration medical examinations. She was great and easy to talk to. She was very friendly. Got the work done in a short time.

Not the best.
Receptionists were rude, no service with a smile here. It’s «you can sit down over there». They’re just not welcoming, and have to be prompted to do things, like check forms, insurance, very lazy.
THERE ARE NO WALK-​INS HERE.
FEEL SICK? WELL, YOURE SHIT OUT OF LUCK.
They will not hesitate to turn you away, even if Dr. Liang is your Primary care physician, meaning that you either have to go to emergency for small matters, anticipate and schedule when you wanna be sick, or have a second primary care physician on hand.
I have to have a second primary care, so what’s the point?
As a doctor, Dr. Liang is okay. I feel like she doesn’t seem to really listen to patients, and instead tries to check off a general list of what she thinks might be wrong, regardless of your symptons. Treatments prescribed to me are not helping my condition and seem to have no effect. Not really surprising. I told her I don’t have migraines and have no history of migraines… she prescribed medicine anyway.

I was at Dr. Liang’s office last week with hopes that she would refer me to a dermatologist, I had seen two other doctors that refused to. She offered without me even asking! I am so relieved to finally find a doctor that will listen to my needs! Not only was she caring but her receptionist was very friendly, I was there at 4:30 and was not rushed to get out of there (they close at 5). I think I have found my permanent primary physician!

I was with my previous family practice MD for more than 15 years. She retired more than a year ago and I’ve been looking for the right doctor ever since. I’m happy to say I’ve found her. I highly recommend Dr. Liang. Professional, and conscientious. She explains things clearly and encourages you to ask questions. Most importantly she treats you with respect. The front office assistant exhibits the same professionalism.

Dr. Liang is great! She is very easy to talk to, and always listens to your concerns. She is very thorough in her explanations when it comes to diagnostics, and treatment. This IS the same great Dr. Liang that was at Mariner Medical Center for the past 7 years in Foster City. If you are looking for a Dr, look no further. She is the one you want to see! I highly recommend seeing her!