2nd Time Around

Not a good shopping experience! Why does this blond woman work here? Strutting and rude, NO customer service. I needed a dress to wear to a wedding, and she acted as if I must be an idiot for not finding one by myself. The young woman working was nice, however, but too bad she works with this blond b, who should work in the stockroom of Walmart. Alone.

Obviously read other reviews too late. The blonde curly haired manager is awful. Rude to me and the other employee working today. The only reason I am giving two stars is because the other employee was wonderful, engaging and was obviously trying to make up for her crappy counterpart. She should be the manager.

The blonde manager at this establishment is HORRIFIC. I absolutely refuse to ever come here again. My sister and I have both been treated rudely on multiple occasions. After reading the reviews it’s my own fault that I did not check beforehand as apparently this woman is a problem and has been terrorizing this establishment for quite some time.

I am a big-​time CT consignment shopper and was very excited to see this store on the strip in Burlington! While the staff members were personable and I enjoyed how well-​organized everything was, I found the selection to be quite limited and prices to be rather high for the average consignment shop. Quality and brands were on par with what I usually shop, and I definitely feel as though I have had much better options. Not sure how this compares to other shops in the area, but I was personally unimpressed. Once again, though, I do give them serious props for how organized everything was.

This is the only place to go in Burlington for designer clothes on a budget. The price point is much lower than at any other Church Street boutique, but the quality is invariably higher. The girls who work there run the tightest thrift store ship I’ve ever seen. The clothing is always like new, the store never has that thrift store smell or overwhelming and cluttered set up, yet there are always plenty of options for all ages, styles, and events. If you have any fashion concerns, ask the staff! They’re the most savvy in Burlington and can style anyone to a T. Got some high quality threads in great condition that you don’t have room for anymore? Make some extra cash with the highest consigner payback rates in Burlington!

Second Time Around is hands down my favorite store in Burlington! You can get some great values on brands that you can’t find anywhere else in town. Seriously, where else in Burlington will you see Hermes, Louis Vuitton, Gucci, Prada, and Chanel? And if you make an appointment to bring in some gently used mid to high end clothes, you can score some store credit or extra cash! I’ve had nothing but good experiences here, and I have STA to thank for half my wardrobe. I love this store and everyone who works there!

I stopped by STA around 2pm today (a Thursday). Not crowded and there were two women at the counter. One was waiting on a customer, the other had a pile of clothes she was going through. I had a single pair of brand new Ann Taylor pants (with tags on), neatly folded and creased, and I asked if I could speak with someone could talk to me about consignment. There ensued the following conversation:
Clerk (C): do you have an appointment
Me (M): no, do you need one for just one item
C: well no, I guess I can look at it
Clerk takes the pants, looks briefly at the tag, then drops them in a crumpled heap.
C: well we don’t usually take just one item, I mean, there’s a lot of paperwork involved, do you have other items?
M: no, just one item. It sounds like maybe it would be a hassle…
C: no, not a hassle. we just want customers to have a good experience, and well, it’s a lot of paperwork to fill out, so we want you to earn a lot of money on your credit. do you have any more items?
M: (neatly folding the pants) No, I only have this one brand new pair of pants and I just thought I could find out how much I could get for them, but it sounds like it’s too much trouble.
C: no, it’s not too much trouble, but do you have more items?
M: I think maybe this store isn’t a good fit for me.
And I walked out.
I didn’t have a good experience with this store, and I won’t be going back.

Every single time I make my way to VT, I make a point of going to the shop. I usually find a great item at a decent price. The place is airy and clean. That’s a bonus.

This shop carries clothing, shoes and many, other items that are not the quality they claim it to be. They also claim to carry vintage items but would not take a beautiful top quality, perfect condition dress I had because it WAS VINTAGE! ??
Some Items I brought there were more than two years old. Many worn once, some never worn with the tages still on. Everything in perfect condition! After waiting far too long after our appointment, the young women at the counter finding things to do and having me stand there for more than 20 minutes finally decided to look at what I had.
Saying nothing, she put the items on the counter and then said that since the items were more than two years old, she would not take them. The shop is full of clothing, shoes, hand bags, jewelry, coats, jackets, etc. that are surely much more than two years old. Who did she think she was fooling! A suit that I paid $ 200.00, wore once was rejected. The style of the suit… never out of style, rejected! ??
She was not friendly, to the point of being rude! Wasted my time by not taking me at the appointed time with no eye contact, making me feel stupid standing there waiting.
Much of the clothing (much older than 2 years) were not anything I would purchase.
The prices they are asking are much too high for a second hand shop!
Even one star is too high for Second Time Around.
Avoid the blond, she is seriously rude and thoughtless!

EDIT: Please scroll down and click on the light grey font that says «10 other reviews not currently recommended» towards the bottom of this page.
You’ll notice the blonde nasty manager mentioned time and time again, along with the poor service. There are two pages. Not just one, my friend. but two.
Unilocal/​STA had all the horrible reviews blocked — which is actually illegal. I contacted Unilocal and STA corporate offices — and my review was back up. Seriously sketchy. Come on, people.
Original review below:
My whole experience, from setting up an appointment — to picking up the clothes they didn’t choose to sell– was a disaster. The blonde, curly haired girl with an orange foundation face was HIDEOUSLY rude. My friend who happened to be with me at the time just could not stand to see me bullied and made her opinion known.
The other reviews who speak of the rudeness are completely spot on — I cannot believe how insanely rude this girl was. I’m wishing I could take back the clothes they decided to take — they were great brands and someone could have benefited from not going into that poisoness atmosphere.

Note, high end second hand stores are usually very tough with what they take, it has to be designer and barely, if ever, worn. I know this sounds snobby, but that is how they get their customers to return over and over again.
On the buyer’s end, I got three tops, BCBG Max Azaria, for unheard of amazing prices. All under 40.00, one for 15.00. This is the place to shop if you have a special event coming up and need something special to wear.

First of all, the reason there are any stars at all is because there is one employee I actually find engaging at this location (out of all of them) and the fact that
I have made a good amount of money consigning here.
I will say that TWICE have high end items I have consigned «disappear». Both of these items were gone 2 days after the sale expired, which they give a grace period to come pick up, so they should have still been there and I will say it is safe to say that one of these items could not have been shoplifted by a customer due to its size which leads me to think that someone from the store decided to either take it for themselves or give to someone else, which I hate feeling this way, but it is my gut feeling. Also, both of these times I was told «you can come back to look again.» Uh, no thanks. After looking for 40 minutes, I think I wasted enough time.
The manager is very unfriendly and lets be honest, STA is a consignment shop and not a SAKS or Neimans, so drop the «holier than thou» cool as ice attitude, which really is the opposite of what I get when I do shop at SAKS or Neimans.
I find the manager to be rude, disrespectful, and totally unapproachable. Hopefully someone will take notice. The customer is always right, except here. I certainly wont be consigning my stuff here again-​I would rather pass on to my girlfriends.

Definitely enjoyed this thrift/​boutique hybrid. I only give it three stars because I’m more of a grungy thrift shopper, and this shop offered mainly high end consignment with a higher price point then I’m normally want to pay. I did however score a pair of fly london blue leather peep toe sandals, never worn, for 40 bucks. Usually they sell upwards of 130. In short it was a decent spot, just not funky enough for my tastes.

I consigned 15 of my items there, half of it are brand new with tags attached. I got a severe headache that day and didn’t see the staff priced my items, went back three weeks later to check, i was told all 15 of my items sold and I have $ 30 in my account, that means $ 2 a piece… how so ridiculous. they take 60% of the values sold, but i don’t believe my items were sold at an average of $ 5 a piece, the average price in that store is more like $ 10…beware if you are going to consign your stuff there…

I would never consign my clothing there again! First of all, the person that prices your items must be blind because my $ 130 shoes were priced at $ 29 and my $ 39 dollar jacket was marked at $ 39. Second, when I went in to pick up my clothing that did not sell, they made me search all around the store for it when I figured they would have it ready for me to take. If you’ve never been in their store before, it is overcrowded and a pain to look through. I looked for it anyways and was unable to find the majority of my stuff. One employee was a big help, but the other two were lazy and rude to me and seemed shocked when I expressed interest in getting back my clothing like they expect most people to leave it for them to sell and profit 100% of. When I could not find my stuff the friendly employee who helped me search told me that the manager would credit my account accordingly if they could not find my stuff. This ended up not being true and although I was told this was their procedure, they did not honor me anything. Talk about poor customer service right there. Instead, when I spoke to the manager, she arrogantly told me that the best thing to do in this situation would be to check back in a few days to see if it popped up, but not to worry because if it sold in those days they could still credit my account even though it’s after the pick up date and that I should be grateful for that. How about you find me my stuff or take responsibility for it going missing? Especially when they are taking a whopping 60% of my merchandise that did sell.
If the staff was nice here and seemed genuine, I would not be so upset, but my instincts are telling me that they scam a lot of people and I am one of them. The only positive thing about this place is that their merchandise is nice so if you are looking to get inexpensive used clothing I would check here, but wouldn’t deal with them on the consignment end of things.

I purchased a great skirt at a fab price. However I found staff to be unfriendly and frankly rude, so unfortunate. I will return and hope the vibe improves. BE NICE it won’t hurt, eh?

After having terrible luck selling my summer clothes at Plato’s Closet in Williston, I came here. Not only do they have an awesome selection of (relatively) inexpensive secondhand clothes, but I made waay more than I expected.
Consigners: don’t waste your time, just bring your clothes here!

Like Marlena G. I too stopped in right as they were about to close. Knowing that I had a limited amount of time to shop around I made a beeline to the sales area in the back. Scored an awesome red Puma jacket for $ 5. Holla!
I can’t wait to come back when I have more time to look around. It looked like this place had an awesome selection.

Fantastic location with a huge variety of fab finds and shockingly spacious sales floor toward the back.
Unfortunately I stopped in about ten minutes before closing so I really didn’t have enough time to look around properly but it became ridiculously clear just how awesome their selection was after a quickie scan of the shoe area. They seriously have enough kitten heels, flats and boots to last me an entire year and then some. Great selection of outer wear as well.
I found their accessory choices a little on the sad side though. Especially compared to our tiny location in Providence, this store is mammoth and yet I wasn’t overly impressed with their handbags, jewelry and dull sundries. Then again, considering this –is– a consignment shop, I suppose this would reflect the local fashion taste & trends. Still though, useful and plenty of inexpensive things!