Catherines Plus Sizes

Staff can be friendly with things like assisting you with finding merchandising. However, they are overly aggressive at checkout in up selling credit cards and assorted items. I have little patience for shopping and spend more time at checkout than I do in actually picking out my clothes. The person checking me out often has seen me several times before yet each time tries to sell me on things like the credit card. They won’t take no for an answer. You can’t even get them to shut up by saying you are unemployed with no bank account. They still want you to try. Only the fact I prefer to see what I am buying rather than shopping online or by catalogue keeps me going back to the store. Three stores because that is offset by the selection of pants and shirts.

I went here to pick up a shipped order from Lane Bryant (it’s shipped for free if they ship it to a store) since they are all part of the same parent company. Anyhow, that was pleasant enough. I picked up a workout pant while I was there and paid $ 25 in cash for it. I came home, tried it on and discovered it was waay too big for me and since it was the smallest size there I knew I might need to return it. I had the tags but had lost the receipt so I figured I might have to take store credit to be use later. I returned the next day. The woman tells me that without a receipt I couldn’t get the cash. Fair enough! She then tells me that they would be able to give me only the lowest sale price on the item which was like $ 15. Okay, this item was still out there on the floor and it was not a sale item so I presume it hadn’t been out there for ages. When was it $ 15? Essentially they’re taking my $ 10 right? I half-​heartedly agreed and then she asks me for name, address info. Maybe I was just unjustifiably pissed off but I didn’t want to give that much information for a lousy $ 15 since I was already mad at not getting a full refund. How is that legal? I never raised my voice but I just said, you know what, keep the pants, keep the money, I hope Catherine’s makes an extra $ 25 on me. I left. Not my smartest moment… but seriously! What kind of store policy is this?
To be fair, the salesperson was not rude just not friendly like the ladies had been the day before. And this is not really an employee problem. This is corporate policy problem and it totally sucks! Catherines, Lane Bryant stores you’ve got to take a look at this.