Filson Factory Outlet

Filson goods are a bit of an acquired taste, especially if you’re not sure about waxed cotton. I love their stuff, as it’s rugged, well made, and very functional. Hence, if you visited our home, you’d find a couple briefcases, a suitcase, backpack, and a selection of fall and winter weight coats. Filson quality is also a bit expensive, but high in what you get for your money.
Finding a Filson Outlet store is an extra bonus. Of course, the selection is tighter than say their store in Portland, but like everything else within the outlet mall genre, timing is everything. I thought the discounts could have been a bit more generous. However, I came out with an all weather bag and a number of ideas that will carry me forward to my next Filson experience.

Great store. Hit the post xmas sales and got a man’s jacket for 70% off here. Super quality and everyone in the store was very helpful and friendly. Worth a trip.
Mainly for men, but good outdoorsy stuff for women too.

I would give them more stars if I could!
We found the staff wonderful to deal with and most helpful. And we found everything we were after and then some. We were also happy with the prices.
I’m glad we came here despite the previous posts. I guess it’s all a matter of what you are after.
A special thanks to Jeff for all the extra time he spent with us.:)

Jeff was the best ever and I met the famous Robin.
I Found some treasures, spent too much but it’s Filson. And I’m stoked.
Super nice store, Clean and organized.
See you this summer for sure.
It’s a short review, but I made my point.

I’m an avid Filson fan. I own a few bags and a Mackinaw Cruiser. This store is NOT WORTH a trip out of the way. The prices here are a joke. $ 129.99 shirt marked down to $ 99.99. Honestly I can get better deals on Sierra Trading Post — easily! The service today was TOP NOTCH so that saves it from being 2 stars.

Horrible customer service! Actually none. We both like Filson products. Have bought at the Seattle flagship location and catalog plus the old friends/​family sale but this location is the pits. Walked in, two older men yakking, and yakking. No nothing. Got two belts. Still yakking. Rang them up. Yakking. Omg! I ended up simply being curious and astounded as to how long this could continue without either one acknowledging us. One took the credit card while yakking. No thank you. Yakking. Nice belts though.

Similar to other reviewers this store’s customer service is a complete joke. The store was completely empty with two employees behind the counter yapping at each other, quite loudly I might add. Complaining about someone they both know in their social circle and whether that person should have or shouldn’t have done something… it just droned on and on. No greeting, acknowledgement or anything. I don’t normally like sales people who follow you around but we might as well have been invisible. They were still yapping and clacking like hens when we walked out… to be clear, these were two middle aged men!

If you want durable and boring, this is it. Made for the rough and tough, as well as durability.
Only thing that would interest me were the vests with pockets, as well as pens right in front. No need to be shy.
Reminds me of a Marks Work Wearhouse but just not the wide selection. You won’t find thermal socks here.
Decent messenger bags.
Men’s stuff on right.
Think corduroy here.

Visited this outlet store in mid December of 2014. Service was great — the staff were friendly and very knowledgeable about their products. Some items are considerably less expensive than the regular Filson store. I ended up purchasing the outfitter bag and a belt. I was able to examine my bag before committing to the purchase and they even exchanged it with a new one when I was not pleased with some loose threads. I forgot my receipt at the till and the staff member helping me ran outside to the parking lot to give it to me just so I wouldn’t have issues with my claims at the border. Very pleased with my experience and I will visit again soon, thank you!

****MUST READ*******
From the moment you walk in you will realize it’s nothing like the Seattle store regarding the customer service. I have been here handful of times with the wife and was never greated upon entrance nor approached. Hard sale tactics with a return policy that’s worse than Best Buy. Don’t bother saying anything to the manager, she is just as rude. She let’s her employees get away with everything because her attitude is just as bad. If you dont like the way they handle or do busines you can leave is her philosophy! Do yourself a favor, lower your expectations before entering, know you will be hounded for returning an item and don’t expect customer service. So sad from a place that has such a great product.

I cut outlet stores a lot of slack, having set one up in a corporate position some years ago. This one could be a great find with some adjusting but has a ways to go…
I stopped here while my wife was shopping in the other stores and decided to pick up another Filson brand item for a family member I’d bought one for earlier. There were three employees behind the island/​counter all deeply engaged in talking with each other and not customers, so this wasn’t a «one person having a bad day» experience.“
While asking questions about product sizes and availability, I felt I was taking them away from far more important activity judging by the looks and tone. So I looked around, found something that would work, and took it up to the counter to ask about return policies since the family member I am giving it to is on the other side of the country. They gave that information (again with as little interaction as possible) and I purchased the item. As they were bagging it, I mentioned I was packing the Filson item in luggage for taking with me on a long trip, and asked if I could have an extra bag? I had another reason, the person I am giving it to really loves the Filsons’ brand and would probably enjoy having the extra.
At that point I got a lecture starting with «we actually don’t give extra bags» followed with the «but I’ll give you one this time» condescending remark, with a lot more scowling from all behind the register. I couldn’t believe it. Here’s a customer that just spent three figures on an impulse item (although not hard to do there) and staff who couldn’t care less about talking to them whil buying now decides to give them a hard time at checkout and make them feel even worse about stopping in?
Here’s a customer service tip from a veteran: don’t A. give people a negative experience and then B. «give in.» Especially when the customer is motivated by your brand’s equity and value, which you are doing everything to diminish.
And on your precious plastic bags: the reason people as for them is that they like your brand and identify with it. Making customers feel uncomfortable when they ask for one is the best way to build brand equity– for your competitors. LL Bean, for example, says «of course, happy to!» when I hit their outlet store back east to load up on gifts for the return trip. People keep their sweaters and other items in them for years. It’s simply marketing good will. Something maybe «team Filsons» should explore?
I ended up wishing the item I bought didn’t fit or wasn’t right, because returning it would give me more satisfaction than purchasing it did. And that’s not the kind of engagement that a supposedly «premium» brand can sustain. Every other store in this outlet center acts like they appreciate you walking through the door and spending money. This «premium» brand could learn something from the less-​pretentious ones surrounding their outlet store.
My rating:
1 star for low customer experience and poor people skills
2 stars for value. It would be higher but Filsons takes care to stencil a red «second» on the labels inside much of the outlet merchandise, reducing its gifting value.
4 stars for quality
So that averages a 2, and that’s cutting this crew a break.
Bottom line: if you must have Filsons and want to save some money, try this place. Just be prepared for a way below-​average customer experience.

Beyond the top-​notch Filson quality you’ve come to expect, the customer service here is as good as it gets. I’ve dealt strictly with Robin the last few times I’ve dealt with this store and would recommend her to anyone looking for a pleasant buying experience. Keep up the good work!