Harvard Vanguard Medical Associates

This practice used to be amazing. Great caring service and nice people. Unfortunately it seems to have become yet another practice where the faces change often and no one is actually accountable for providing proper medical care.
The pharmacy is pretty quick and pediatric department is consistently good, however the behavioral health department is a nightmare. They have almost no providers and the ones they do are generally on fellowships and end up leaving once you’ve seen them for a while. Never in my life have I ever felt so uncomfortable dealing with a department anywhere, and I most certainly expected better from HVMA. sadly I think this may just be the end of me going to this office for anything.
The long and short of it is, after years and years of being a patient at HVMA, I no longer recommend it to anyone. The service has done a serious nosedive and even when you bring issues up with administration, they do absolutely nothing about the problems.
It’s a real shame.

My wife and I are thrilled with the service we expirienced at our second ultrasound visit here at Harvard Vanguard in Kenmore. The first encounter we had really left us with bad taste as you can tell from my previous review.
The staff working in patient services are excellent! I contacted a lovely woman named Olga who was nothing but apologetic about our first visit, she even sent my wife and I a beautiful bouquet of flowers as an apology. They definitely did not have to do that, but it shows their commitment to their patients and it made us feel like they cared.
The second ultrasound tech was like night and day! We couldn’t have asked for a better tech. Her name was Kristen and she was amazing. She made my wife feel so comfortable and you could tell that she loved her job! She was funny and informative and very knowledgeable. She was even talking to our baby asking them to roll over or put their arms down, ect. She printed out a boat load of pictures for us and even wiped off my wife’s belly. Based on our second expirience, we would recommend the HV Kenmore to anyone.

Pros: One stop for all medical needs. Several available doctors to choose from. Easy to book appointments. Little wait time before being seen.
Cons: I’ve seen a few doctors here– some are fantastic and some are less than great. They prefer you to see their specialists in-​house, which is fine and convenient, but I have my other doctors I have established outside of Harvard Vanguard that I would rather see. As such, they can be pushy wanting you to see their doctors when calling for referrals.

I like that Harvard Vanguard has a lot of locations.
Going here, you check in at the front desk, then walk to your location — Lab, Internal Medicine, wherever you’re going that time. You don’t need to check in again, just wait there for your appointment. If you are like me and want to check in twice, you can — but I am pretty sure you don’t have to.
Scheduling routine appointments is easy and convenient by phone or online (I really prefer online appointments). I’m generally seen within 10 – 15 minutes of my appointment time, and visits are timely. It’s nice that they have labs and everything in one place — no running around to different clinics or waiting days for results.
I have had mixed feelings about certain doctors being a bit negative and judgemental of lifestyle choices, which does not encourage me to be honest (and that’s really important for me in a doctor-​patient relationship), but hopefully I’ll be able to find one I click with soon. There are a lot to choose from here.
Easy to schedule appointments, even for the same day. Everything in one place (almost). It’s a doctor’s office — not super exciting, but just fine.

Do not go here if you want appointments that start on time. Do not go here if you like checking into appointments once (they make you check in twice). Also do not go here if you want to be able to talk to a doctor or nurse when you call.