Jos. A. Bank

Great service from Charles. My 21 year old son was getting his first suit and had a limited budget. Charles did a great job finding him a suit that was affordable and in style. Charles was knowledgeable and helpful. Will definitely make this our new «suit place».

I visited the Burlington, MA location on the afternoon of Saturday October 6^th. I was there to accompany my brother for a tuxedo fitting. I am getting married in November, and a number of my groomsmen are using Jos A Bank for their tuxedo needs.
The customer service that Saturday was horrible. I waited 30 minutes for a sales rep to help me – which is fine because the store was busy. My brother and I patiently waited for the sales rep to finish with the customer in front of us.
When the sales rep — Charles K – was finished with the customer ahead of us, he could not have been less enthusiastic to greet us. When he did start to work with us, he appeared agitated. He made my brother and I feel as if we were a burden.
While taking measurements on my brother, Charles K was rude and dismissive. When he sent my brother to the fitting room to try on a pair of pants, he rolled his eyes, audibly sighed, and muttered to himself «c’mon, man, hurry up». Never mind my brother had been in the fitting room for less that a minute.
Charles K rushed us through the rest of the fitting and couldn’t have appeared any less excited to have us as customers. He did a great job making my brother and I feel completely insignificant.
I was planning on making a number of tuxedo accessories purchases at the location for my groomsmen that afternoon, but decided against it after my disappointing visit.

I came here after a dismal experience at my usual clothing store. I’m not going to say where, but the name does sound sort of like Hens Hairhouse. I’m very glad I did. Not only did I get exemplary service from the moment I walked in the store, I saved money.
I was helped by a gentleman named David who was exactly what I expect when I go to a retail establishment intending to spend $$$ on clothing. That is a sales associate who is knowledgeable, helpful, attentive and above all professional. The customer service here is spot on and they have won a new loyal customer. Thanks guys!

We purchased suits for our groomsmen through this store with a good experience. Months later I made a phone call back to the store to ask a few questions regarding ties, pocket squares and suit colors. A gentleman names Brian answered the phone and spent the next 10 minutes answering all my questions. What a great guy. He went above and beyond listening to me ask him question over question. Would def recommend the store. Ask for Brian!!!

We visited this store last Saturday (7÷21÷2012) to inquire about tuxedo rentals. When we got there, the store was completely empty except for the two salesmen that were working there. When we walked in the door, we didn’t even get a response from either one of them.
I walked up to one of the salesmen (a fairly large hefty dude) to get his attention. He saw me coming over but was busy scribbling or something on a piece of paper. I don’t know, he might have been in the middle of a crossword or something. He didn’t even bother looking up or greeting us (or to tell us that someone would help us). He completely ignored us.
So, we walked over to the other fellow and told him that we wanted to book tuxedo rentals for our groomsmen. He was very disinterested and tried to pawn us off the other guy (who then said: «you deal with it»).
These guys just didn’t seem to understand the concept of basic customer service. We were potentially going to bring at least $ 1000 worth of business to them, but not after this experience.
Word-​of-​advice to other people looking to book tuxedo rentals (or need any suit related items). Don’t go to this store.
Instead, do what we did and go down the street to the Men’s Wearhouse, where you’ll like the way you look … And, more importantly, you’ll appreciate the way you’re treated (their salespeople were very friendly and helpful from the get-​go)!

Make that 8 years

I’ve bought numerous suits from this store probably upwards of 12 or so. Every time I go in the total experience gets worse.
The guys working there are friendly enough and helpful. Here is my MAJOR issue. Whenever you buy a suit they send it out to be tailored in Maryland. This takes a scheduled 2 weeks, which I know to expect now when heading in there. However my last two trips the suits have come back in more like 3 weeks not the original 2 as promised. Then I got really annoyed when the salesmen there say they will take my name and number and call me as soon as they come in and I never receive a call.
Great sales and clothing quality, but customer service after the sale is terrible. I will never go back again simply because they don’t know how to treat a client after they’ve spent their money.
I will also piggy back on an earlier statement that if you’re young 20s that you can be ignored for a period of time and over looked if there are any older gentleman in the store.

Some of the best clothes I have ever bought came from this store. They have a good selection of shirts, slacks, suits, shoes, and ties. I have not been there in a while so I don’t know if they are still expensive, but the quality is second to none. Their shirts will last you many years when shirts from department stores are getting shredded within a year of use. All of their clothes are sharp and you will look your best in them. The service is satisfactory too.

My boyfriend is in my brother’s wedding and came here to get measured for his tux. Apparently the computers were down the day he went in so they took his card number and said they would process it the following Monday. We waited until late Tuesday to see if the payment had been processed-​it had not. I called and was told that they couldn’t look up the credit card number because the employee who took it was not in. Later they recanted and said they had it in the system so I caught them in a lie. Then, I was told the vest my brother picked was no longer in stock. A few minutes later I received another phone call from the manager saying that the vest was in fact in stock. He was apologetic at this point but it didn’t make up for his earlier insouciance. I would recommend Men’s Wearhouse over this store for men’s wedding apparel.

qualifying criteria: 3 – 4 trips, 2 suits, 1 jacket, a few other items purchased. executive summary: good quality & decent prices marred by poor customer service.
the good: high quality clothing, designs and styles are traditional. great sales that make $ 800 suits affordable.
the bad: *if you’re under 50, you will be ignored*. on my first visit, i looked at suits for half an hour, while there were 2 – 3 employees in the store who were not busy with anyone else. eventually (after 30 mins), somebody walked over to me and asked if i had any questions.
on my second visit, when i was looking for measurements, an employee told me he’d be with me in a few minutes. after 10 minutes, i saw him measuring a different — older — customer, who walked in after i did.
i’m not in the habit of playing the victim, marching for rights or writing to ACLU, but in this case, there’s a pretty obvious bias here.

Evidently this place is only for the little fellas…