L.L. Bean

I hadn’t been in awhile and was pleasantly pleased to find that the women’s clothing has been upgraded. Some of the plain classics; but more pieces that were classic with a bit more fashionable style. i found a blazer and 2 shirts that worked nicely. I will check it out more often now.

Been in this store, and a general review of LL Bean.
The general review: W-​A-​Y overpriced merchandise, for stuff mostly made in CHINA (!) (I thought Bean stuff was ‘Made in Maine?!’) Kohl’s and Walmart… same stuff… way cheaper. Just sayin’
LL Bean stores… ugh. Nasty, rude salespeople.
If I didn’t receive a gift card for Bean from a friend for my b-​day… I’d never, ever be in this store.
And, hey, Bean? Why are your striped shirts always $ 10 more than your solid shirts? What kind of stupidity is that?

I ordered some pants online. They are too big so I sent them to Burlington store to return. The gentleman was very nice and thorough. He checked that they should give me back a $ 10 gift card. My husband and I kept shopping and he got a jacket while I got more for myself. I wanted to let him experience how llbean has treated customers with $ 10 each time so I let him take the gift card to the cashiers. This time was that cold old lady. She scanned the card and announced it did not work. I immediately remembered the card wouldn’t be valid until the next day. Even I received the card some weeks ago but the newly issued one was from today! The lady interrogated my husband ‘where did you get the card?’ as if he stole the card from under their cabinets. Funny thing is that my husband, a chair professor, almost never went shopping by himself. He didn’t know how to answer but went ahead to pay regular price. I feel so sorry that the salesperson was so mean to the customers. So, we are going to return the merchandise which is a bad memory from llbean. Or, if he really likes the jacket, I will return it and then buy it back using the two new $ 10 we earned. If I remembered your rules I could come back the next day taking advantage of your award system. The salesperson should take time to explain to my husband. I was at the time paying for my own clothes and my salesperson (the 3^rd one we encountered that night) did her job very well. Even I can’t present my gift card she was able to retrieve from the computer my two existing gift cards and applied to my purchase. What a difference! She is the reason I gave 2 stars. Otherwise, 0 star. I regret that I ordered too much online but got refused the service we deserved. I’ll think three times before I buy anything from now on.

I’ve shopped at LL for over 40 years, even worked for the company at one point. Over the years I have seen quality deteriorate and prices rise too much. I was always impressed with the satisfaction guarantee and that’s the main reason I still occasionally shop there. So onto the point of this review. Recently went to the Burlington store to return some towels. I had purchased nearly 400 $ in towel sets. In the washing rotation for one of the sets in use, the edging frayed — like on the third wash. I brought back all the sets (the rest hadn’t been opened yet) and showed the customer service people the frayed edge.
The csr complained that she didn’t have enough room to process all the sets, not to put them all onto the counter until she was ready. Ok fine. I had put some of the sets into paper bags. Upon emptying them, she handed the empty bags back to me and said it was «wasteful» not to re-​use them. Excuse me?!? Who are you to preach wasteful to a customer?! Have a recycling bin behind the counter.
When I asked for replacements of the frayed towels, I was told to bring the whole set in before they could do anything.
In the perhaps half dozen or so times I’ve been to the Burlington store, not once has anyone asked me if I needed assistance. Really the only reason I went in was to return something that didn’t fit.
Sorry to say it but LL would be rolling in his grave at the situation with the company these days.
There are so many retailers and online merchants that sell the same basics as Beans. If I can’t count on their quality, and their customer service is woefully lacking, what reason do I have to shop there?!

The «moderate price» field needs to go. This place isn’t moderate in price. I did an in-​person backpack order and had to call in 9 days later to get an update on the monogramming. Why can’t they do it on the spot if it’s done on-​site? That’s what the *real* L.L.Bean would stand for. Also, I was supposed to be called when the backpack was ready, but I wasn’t. I could have had it a few days sooner had I known it was ready. And, most frustratingly, the monogram «block letters» that I asked for are different sizes. The first initial monogrammed on noticeably smaller. I’ll have to return this backpack, right after I give it to my son for his birthday. Shame.

Not the place to visit if you are looking for the latest in style and fashion but it has a great selection of outdoor toys (bikes, kayaks, canoes, snowshoes) plenty to keep you entertained at very reasonable prices. This is especially true considering their very generous return policy.

The BEST place to get a bike!
I have been looking for a bike to use this summer and the bike shops around town, Cambridge, Belmont, Boston, etc. are very intimidating for a weekend or occasional rider. I could go to Target or Walmart to get a cheap «entry bike» but I’d get no answer, nor service at all. I normally order stuff from Amazon, but with a heavy bike, return really isn’t an option. Furthermore, I think if one orders the bike online, it requires assembly. While I can build IKEA furniture, putting together a bike is at a whole different level.
So I read up all I could online and ordered a bike at LLBean. Picked it up yesterday evening and the staff was very attentive. While performing the last minute safety check, they found the bike wasn’t quite right but I had wanted to go on the bike ride the next day. Matt, the wonderful sales person promised to call me with answers once their bike expert, Tony got in.
We drove the bike home not expecting much, but this morning, I did receive Matt’s call as promised. He also answered my questions over the phone with Tony next to him, and offered to inspect the bike to make sure everything was functional.
So after a short ride on the trail, we brought the bike in. Tony was very meticulous in adjusting all the brakes and gears. At the end, even wiping the dust off the bike for me. I have never experienced customer service like this.
Yes, their check out line can be a long wait. But they take care of each customer instead of rushing through the transactions. Now I know Tony is there, I will take my bike in for all the maintenance work. And the services/​costs are clearly labeled on the board.
Thank you, Tony & Matt @ LLBean!

I went here to buy some new hiking shoes for this Spring. Plenty of parking in the lower lot. The shoe department already had 3 – 4 people looking at shoes but the person on duty «Joe» was full of energy and good cheer. He was able to find me a great pair of shoes after my numerous request and with a smile. I’ll be back

What is with this store?
I’ve periodically come in here to shop over the past 5 years, and am finally writing a review. Would it kill the sales associates to smile, or — if making direct eye contact with a customer — say «hi?» I don’t understand the attitudes with a store that sells crewneck sweaters and cotton tees that are sold in plenty of places elsewhere. Shoot, I don’t even think Maine natives are this reticent! I want to support regional businesses but from now on, I’m going to Eddie Bauer and REI. At least there I don’t feel invisible. Note to LL Bean: a «hello» or «can I help you find something?» goes a long way towards people shopping at your store.

Ugh… this location. I wholeheartedly support L.L. Bean, it;s customers and all outdoor, «rugged people» endeavors. This store is poorly organized, unfriendly & completely unappealing. This is the company that sets the bar for quality apparel and outdoor gear that last forever… guaranteed. So, you would expect unpretentious, friendly service right? Not at this location. I overheard several salesmen making rude disparaging comments about customers, their children and even an elderly woman. Maybe it was the holiday season taking it’s toll. Maybe they are just snooty tent snobs Either way, no bueno. Ummm… hey, guys! You work at L.L. Bean, not Bergdorf’s. Get a GRIP. Do yourself a favor… drive to Kittery and go to Kittery Trading Post. Or, shop online.

We visited this place yesterday and spent quite some time browsing their wares. They always have a wide selection that changes with the seasons but unfortunately, I haven’t found an item I would like to purchase yet. I sometimes like to stare at the fish in their aquarium on the lower level.

I three time ordered a coat with a wool lining. I was sent the wrong model with the lining and the right model, twice, with no lining, just an empty zipper where the lining would attach. When I complained I was told, by the «service» manager that that was the way it came. When I wrote the story for Bean’s comments they refused to print it. What a disappointment that store is. I used to think they were the model for good customer service.

Good return policy, decent selection – not crazy abt the customer service.

This 2 level store is very cool.
You can park on the back side or on the front side near the strip mall.
I’ve always loved the products and life time warranty. Can’t go wrong.
Although hit and miss I like the 2^nd factory stores to find a bargain.

This place is fun! I have to admit, the few times I’ve shopped here I weaned more enjoyment from appreciating the layout and design of the store more than the actual shopping experience itself (I’m not sure if this is a good thing or a bad thing)…
The stock here is kind of meh. See a shoe you like? Hooray! Oh – but it’s not in your size. Whoops! How about that shirt? Yeahhh, you’re probably going to have better luck looking in the catalog. Need some help finding something? Good luck flagging someone enthusiastic down. It’s not that the staff here is nasty or rude (at least, not in my experience), they just don’t seem too jazzed to be here.
Maybe if you’re more into the outdoors scene and less into the clothing this is the place for you, but as a store for clothes and shoes it’s okay. You’re probably going to have much better luck just ordering straight from the catalog. Women’s clothing here also runs large, so be aware with sizing. I’m typically between XS — S, but even the XS shirts I have from L.L. Bean hang on me like an oversized bag.

Doesn’t matter which L L Bean you go to – they are all AMAZINGLY GREAT. I had to bring back some furniture I was given as a housewarming gift when I bought my new house SIX YEARS AGO — the furniture was getting rickety — I called — no questions asked — «Bring it back or pack it up and we’ll come and get it from you.» I did bring it back — my fault I picked up the wrong chairs — called again, they sent the right ones immediately and, a week later, I just brought the wrong ones back. AGAIN, no questions asked — they met me at the door, called Customer Service for me to get rid of the outstanding IOU — again, they are everything they say they are– if everyone did Customer Service the way LLBean does, we would all be so much happier.
Thank you, LLBean. Really — thank you.

I too, went here for a return and hoped to just exchange some sheets that I bought online.
I was not able to exchange, as they do not carry sheets here at this store. I would need to go online and purchase them again.
I got my money back in full which is nice, but now the same sheets I want are more money.

After attempting but ultimately failing to buy a pair of minimalist running shoes at the New Balance store in the same plaza, I decided to give LL Bean a shot. What luck, they had the exact shoe I was looking for, but not the right size since they do not carry half sizes after a certain point. Lament. Fair enough. The woman helping me was very knowledgeable and offered to order them for me, but I prefer instant gratification of walking out of the store with the item, or at the very least the delayed gratification of Zappos or Amazon Prime.
All the other employees were friendly and offered the right amount of advice without hovering. They had some other items I was looking to pick up, but their selection is lacking compared to other LL Bean stores. If I am in the area, its worth a visit, but I certainly would not go out of my way to come here. Call ahead to make sure they have what you are looking for.

All of the items in the catalog, none of the convenience. I decided to visit so I can do some returns and avoid the return shipping cost. I must say, it may have just been easier to pay the 7 bucks. The return process was really lengthy and inconvenient. I bought a pair of shoes that didn’t quite fit and I just wanted to order a size up. After waiting in a long line, the cashier I had must have been having a bad day, because he seemed quite annoyed and wasn’t very pleasant.
I wasn’t able to just exchange the shoes and have them sent to me since their systems don’t seem to be connected. I had to return the shoes, then repurchase them, which wasn’t a problem to me, except I had bought the shoes with a discount code, and I wouldn’t be able to use it since the deal was over when reordering it per the process. So I had to leave the counter, get on a phone, talk to someone else, explain what I wanted, and repay for the shoes. All in all, the process took almost half an hour. I’m sticking to the catalog and shelling out the return fee next time!

Selection here varies on things and I find I frequently have to order online which I find to be a pain as for clothing and gear I really do like to try things in person first.
I find the people working here to be very friendly and helpful however. The store is always clean and seems has enough selection to at least get ideas if you are forced to ordering online.