Precision Tune Auto Care

Took my husbands car in to get oil changed and brakes checked. Was called back about 2 hours later saying the front brakes and rotors need to be replaced. They would not break the cost down just kept dancing around my questions on the cost, because noting was adding up. Felt like I was being talked down too. So I told them I did not appreciate the tone they were taking when I was asking about price. I go to pick car up and the oil change light was still on and am not sure they fully changed the oil, because the oil was darker than I would expect. So will be having it looked over at the dealership, who we have scheduled to fix the brakes. Would not recommend this place.

I am new to the area I needed an inspection and oil change. So I did a Unilocal search (LOVE THE Unilocal APP) it listed this company. I called to see if I needed an appointment — no I didn’t. The front desk manager that answered the phone was very friendly, courteous & seemed very knowledgeable; thanks «J» I stopped on my way for a bite to eat. Once I arrived there were a couple of customers ahead of me… no worries! I was warmly greeted, checked in by Jay. He also noticed I had lunch, and he quickly sprung into action by providing me with a small portable table to place my lunch on. That way I could enjoy it during my short wait. I was truly impressed just by the kindness and would highly recommend this location. Pass the rest the ride and workmanship are truly worth it. Great job guys!!!
Signed greatly satisfied & highly recommended

Do not recommend this place at all. I go in for an oil change and tire rotation. I wait over an hour they come back and I was told I need new breaks and rotors. Then another hour come backs and say they don’t have them in but will fix rotors. After I was all finished my car made weird noises and popped when I turned left. Had to take it in to the dealership to get fixed. Dealership said I didn’t need new breaks and that my rotors were messed up. Long story short I had to pay to have my car fixed after going there. If you want to pay for things twice go here if not stay away. I will never go here again and I will tell everyone what they did to my car.

A quick no appointment oil change and tire rotation, drove right in short wait and out the door at a great price.

Good service. No unnecessary charges.

Showed up with an online coupon for a $ 16.95 oil change on a Saturday around 1pm. Was told it would be at least a 2 hour wait for just the oil change. Forget it.

Great price for oil changes and very personable customer service. Didn’t take too long to get the oil change and the customer lounge is adequate.
Will return definitely in the future.

My family and I were traveling home after a Memorial Day trip to Charlotte. Tire pressure sensor came on and when I tried to put air in the tire, the stem broke. After putting on the spare I took the tire to Precision Tune. I dealt with Zach Thompson. He was very polite and knowledgeable. They took the car back immediately and had it repaired in 20 minutes. The price was imminently reasonable.
As a side note — I initially went to Merchants Tire And Auto where I was told it would be a 2 – 3 hour wait. When I hesitated, he said they were the only tire store open on Memorial Day — NOT TRUE.

I had a really bad experience with Precision Tune Auto Care. I should have really thought about this but was in a hurry and needed some rear brakes put on my 2005 Audi A8. Instead of waiting a few days to get into the dealer I went with my local neighborhood mechanic shop as I had planned on driving across the country the next day.
I came into the shop around 10am and didn’t leave until 5pm that evening. In a nut shell the mechanics completely jacked up my car and had no clue as to what they were doing. The reasoning as to why it took so long was because they messed up the rear caliper trying to put my rear pads back on the vehicle. They continued to try and diagnose the problem and finally came out and told me they had to call in their GM but he wouldn’t be able to look at the car until the next morning. I gave the benefit of the doubt and agreed. The next morning I got a call that everything was all good and the car was good to go. I came in got the keys and started up the car. I checked everything out with the brakes and so far things seemed to be working correctly… until I tried to put on the emergency brake. Warning indicators began to come on everywhere. I went back into the shop to inform the manager about what happened and he wanted to look at the car again. He came back out shortly after wards to let me that the car needed a software update and that was the reason for the error. I was hardly convinced but knew that this was an option so I took their word for it and headed off. I wasn’t five minutes away from the shop when a caliber cover on my front brakes came flying off the car! I knew then there was a problem so I took the car to Audi to have them verify this «software update.» They called me and told me that was not the problem and there was some serious issues going on because of the service that had been performed.
I called up Precision Tune’s customer service and informed them of the issue. I will say this is where things begin to get 100% better. Ronnie from customer service was very helpful and took care of everything. They paid for the damages which costs of $ 1k and also for the hotel room my family and I had to stay in due to the delay of our trip across the country. Although a very bad experience with this business in the end the customer service did the right thing and took care of the damages.
I would not recommend this business to anyone until they upgrade their mechanics knowledge on foreign cars.

Beware! Don’t bother w/​these incompetent jerks! They bait & switched me on the price, charged me $ 4 for the ½ qt of ‘extra’ oil they said my car need, an extra $ 10 for the ‘special’ filter they said my car needed and then… there was gum on my carpet and doorsill! When I called back to complain the asst. mgr. Steve told me that they could not have done that. I told him I saw the tech get out of my car after parking it w/​no paper mat in his hand & that there was none in the car & he told me that was impossible! What? No apologies, no it’s terrible that happened? Just ‘nobody here chews gum’ and ‘we put a paper mat in every car’ over and over. He said if I brought the car back they would see if they could get the gum out. Right.
Check the reviews on City Search!
This business needs to close.

I’ve used this shop on three occasions, but after shopping around I won’t be returning.
Prices here are a little higher than what you would pay at one of their neighboring competitors, which might be an acceptable trade off if they had above average service, but they don’t. It’s kind of a hit and miss when it comes to customer service… You can either get the manager or one of the grease monkeys. 96.7% of the time, you’ll end up dealing with an impatient, unhelpful mechanic who rushes through everything without listening and somehow makes what should be an easy process difficult. The last time I was there, I told the man I wanted an oil change… Nothing else. He said, «sure»… «yep»… And everything else he could to expedite my departure. Like I was intruding on his leisure time. Anyways, to make a long story short, I went home and waited for them to call me. 4 hours later I returned. My oil had not been changed, but my car had been re-​aligned…
How does this happen?! :/