Sears Portrait Studio

And now they have closed. So THIS is why no one ever got back to me… Do I get a refund on my Sears Portrait Studio Savers Card? Just curious.

Good family and children portraits

Terrible experience. I regret that I had my son’s one year birthday photo taken there. Skyler was born on Christmas Eve, and I thought that having family photos taken at Sears Portrait Studio inside Burlington Shopping Mall during the 2012 holiday season would be a great idea. Wrong! Out of 8 photos we ended up with, only one was in focus. Yes, one out of eight. The rest were fuzzy. When I pointed out the problem to the lady who took the photos, she said that she used special technique to soften the light. Then I asked why there was one that came out right, she said, «oh, that one, I did not use the special light.» She continued, «Let’s frame it, then put it on the wall and look at it from a distance, you would sure love it.» What the $#&%? I wish she knew how to use the so called «special effect». She did not even know how to focus, but she certainly knew how to get herself out of trouble. I will never go to any Sears Portrait place anymore. What could have become fond memories turned into a big disappointment. I wonder if the lady ever received any training in photography. She was also the cashier, the front desk who answered all the calls, but a photographer was needed to get the job done. Sears, you let me down!

Terrible customer service. Poorly run extremely disorganized! Decent pics but def not worth the nightmare headache you will surely get working with these shmucks. No wonder Sears is not doing well.

I had a similar experience to the last reviewer — only one staff person working (he was the photographer, the front desk clerk, the phone answerer and the one assisting the other families picking out their pictures). We arrived to find that we had been booked at the exact same time as another family — with only one photographer working. We offered to go get dinner and come back. We finally started our session about 45 minutes late and it was the same deal — one background, minimal poses, rushed feeling — because he was trying to finish the transaction with the family in the lobby. We waited another 45 minutes while he cashed them out. Then I felt like I had to rush through the whole final selection process and ordering when he finally came back because we’d been there for 2.5 hours, the place had closed 45 minutes prior, and I was super over the whole thing. We finally got the order finalized and the computer crashed! I had to come back the next day and start the whole selection process over.
The interesting thing is, while we were out in the mall having dinner and waiting for our turn, we saw our friends who were also at the mall having family portraits taken for the holidays. They had been to Picture People, had a dedicated person with them the whole time, and were in and out in 45 minutes.
I think it goes without saying that I won’t be going back to Sears. When I called the regional manager to complain, instead of seeming contrite and sorry she said, «I’m always telling that store’s manager staff to add more people.» Ummm, aren’t you in charge and can’t you make that decision? She then offered me a $ 25 voucher which was a nice touch, but kind of pointless as it’ll never get used.

Decent family photo place if you’re looking to get your kid’s picture taken. It’s not top of the line but it’s not bottom of the barrell.