The Spa at Catfish Bend

I recently got my first facial here and it was not what I was expecting. The facial was just applying product to my face very lightly. Since it was my first time I had no idea what I was suppose to ask. I did mention that to the person but they wouldn’t recommend anything or show me which products they used and what they do. I had my arms and hands massaged for like 30 seconds each and the «lotion» that was used wasn’t lotion!!! It was hand soap and I told the person that it’s so goopy and sticky and I was just reassured that it was lotion. After the facial which I don’t recommend unless you can’t put product on yourself. I washed my hands and what do you know they bubbled up so quick that the «lotion» was so soapy. The only employee there that was helpful in any way was the receptionist. She was very welcoming and answered all my questions instead of making me feel like I was stupid for asking. The atmosphere is quite lovely very relaxing and inviting. The Dry sauna isn’t as hot as a sauna would be either. (Lady’s room)

I am giving this review a 1 star because unfortunately I cannot give it 0 stars.
I am utterly appalled at the POOR quality of service I, and the rest of our bridal party received. Being the maid of honor I booked a hotel room at Catfish Bend and a complete spa day for the bride and us bridesmaids for our bachelorette party.
Upon walking into the spa the employees appeared less than enthusiastic. Standing with arms crossed, rolling their eyes, or simply ignoring us with their faces buried in cell phone screens.
The pedicures we received we horrible. The girl who did mine cut my big toenail so far down it began bleeding and proceed to pour acetone over the toe. Needless to say it burnt like fire. All 4 of us opted for the French painted toenails which looked like a small child had painted on. Crooked lines, missed spots, and milky white polish… not even pure white! Despite there being 3 different technicians all of our pedicures looked a different shade of awful.
Next were our shellac manicures. I am no rookie to shellac manicures, I get them almost every 2 weeks. The application was sloppy and the end result was, once again, horrible. The shellac was not taken all the way to the sides of the nails, thicker in some areas, thinner in others, and began to peel and chip hours after we left.
We were all so disappointed with our services, not to mention how ridiculously expensive they were for such horrible end product! We went back to the salon the day after to complain and the very understanding salon manager, Justin, refunded us 30% of our money. Although we would have preferred a full refund we did not want to deal with this place of business any longer.
I would NOT recommend this spa to my worst enemy. It IS NOT worth the money or time.

The Qi was awesome!
This is my only professional massage, so I have nothing to compare it to, but it was great.
We had the couples massage and it was very relaxing and romantic. The service was great for our entire time there.