Top Gun Auto Detailing

Truly disappointed.
Showed up at 8am for my appointment and no one got there to open the shop until 8:30am. Late for school and work for us. I was then quilted for buying a groupon instead of buying something directly from them.
The kids doing the detail work looked under aged. The lobby was filthy like someone was living there. The exterior of the building had garbage everywhere. including rats.
After 2.5 hours I called and apparently my car had been done but no one called to tell me. When I showed up to pick up my car 1 detail kid was laying on the lobby couch and the other one on the floor watching a movie on the highest volume possible. Dirty clothes and filth everywhere. I was charged $ 20 more for an SUV but with tax it came to $ 25.50? Tax in MN is 7.5%.
Once I got in my car my seats were soaking wet. I am lucky I had a coat to sit on. The car could have been cleaned better at run through shop.
Luckily groupon gave me a credit for the purchase of mine and my husbands.

I was a Groupon user also. Got the $ 99 «Special» I would have been better off taking my car to a $ 5 gas station car wash …

Many of the reviews on here have been from Groupon purchases so add me to that list. Bought the 39 dollar interior detail with exterior wash. If I would have known that I wouldn’t get in for 9 weeks I would have never wasted my time. Then again if I knew what the end product I wouldn’t have wasted my time either.
9 weeks after my call I finally got in, I arrived 5 mins before opening, they didn’t open the doors until 20 mins after they said they would be open. The office was a mess, and the girl working the desk was super unorganized. She was nice though, so that’s a plus at least.
I left for work and came back to get my car afterwards. He told me to leave the windows open for a long time to air out the «dirty water smell». I’ve had my car detailed many times before so this was a new request, and none of the other places had a dirty water smell. It actually smelled fresh and clean.
The vacuuming was decent but that’s where it stops. Everything was streaked, there were streaks on the windows, the dash, streaks all over the touch screen. You could tell he used some kind of spray such as armor all or a silicone protectant, but there were many places where he sprayed it then must have forgot to hit it with the rag. Places where it was sprayed and just dripped down that surface. I went back through my car with glass cleaner and recleaned almost everything. It’s like he was using the same rag for the windows as he was for the shine products. The outside looked decent and i have no complaints about that.
Overall the wait time was ridiculous and the quality was so-​so at best. I won’t be going back. they need to stop advertising so heavily if they can’t get customers in for 2.5 months or so.

Mixed emotions as I write this review. Sad that I got rooked, but glad it isn’t just me that had a bad experience. :(
The windows were not cleaned AT ALL. I have three littles, so lots of fingerprints, and they are still ALL there. The windshield looks like they used a greasy towel to clean it.
There was overspray all over the dash, that I had to wipe off myself, and they lost my cup holder inserts! How do you LOSE a piece of a customers car, and then when I call you on it, say you have no idea where it is?
I ordered replacement cup holders but my 29.00 Groupon turned out to be a grand total of $ 150.00 after «upcharge» due to the fact that I have an SUV and the $ 80.00 that they talked my spouse into buying to remove some crabapple stains on the hood and the replacement cup holders. Not exactly a good value.

Horrible place and stay away. First of all, I had to wait for over a month to get the car detailed since they are all booked out. On the day, I showed up, and I was told the appointment was cancelled. However, I was not notified at all. I had to call again to schedule another appointment.
When I got my car back, it was covered by all oily liquor thingy. Only the dashboard was wiped. They rinsed the pad, only rinsed. Once it is dried, there are still dirt marks on there.
Also want to mention that when I got there, the door was opened so I could see what is going on inside. It looks like a little kid who looks like 12 years old is doing the job.
The detail work they did I would say probably took then 10 minutes to do. Totally waste of money to have them to detail. Well, to b honest, I wouldn’t call it a detail work.

Used a Groupon for the platinum package.
Car was very clean outside and in. They knew I was waiting, and got done in less than 2 hours.
Wireless, tv and restroom are available in the lounge area.
Took off a star due to the lounge & staff. The receptionist is young, and was distracted by her phone when talking to me. When I was trying to pay, another young employee was messing around the front desk, and was blocking the credit card machine and wouldn’t move for several minutes. The lounge is older looking, and has an uncomfortable futon to sit on. Therefore, I opted to wait at the nearby McDonalds.

Myself and my wife have leveraged a Groupon the last 2 summers for both of our cars and we couldn’t be more pleased (or close) with the quality of work. Personally, I had a great experience, but I believe that had a lot to do with the owner taking pride in his work and now trying to correct some «wrongs» that have happened with high demand, not enough staff and staff that is incompetent. Last summer we went to the facility in Excelsior and this year had to drive out to Burnsville on a Sunday morning. I was extremely happy with the service and you can’t beat the price for a full car detail. My Jeep looks rocking!!! With that said, I might be different than most as both times I brought the car in and waited for it to be done. I received great personal service and the quality of work was great. As someone mentioned before, the business aspect of Top Gun was lacking in décor and it took my wife multiple calls to set an appointment which was almost 2 months out. Hoping they learned from their mistakes this summer and they will get more positive reviews.

Unfortunately I bought 2 internet deals and scheduled the Platinum Service on 2 cars before reading the other reviews on this business group. Here is my experience:
I called and scheduled my two detailing appointments 3 weeks out. I went to the Excelsior shop and spoke in person to Jeremy, the operations manager, the week before my appointment. He assured me he arrives early every morning and would be there by 7am to receive my car on the day of service and even drop me off at work down the road.
1. I showed up at the Excelsior/​Shorewood location at 7:40am. My appointment was at 8:00.
2. There was no one there to meet me.
3. I went into B&J auto repair shop next door (run by a really nice man) and asked him if they knew anything about the Top Gun business. He went and checked in back and told me no one was there yet. He agreed to lock his shop and run me to work and return the car for Top Gun to be detailed while I worked that day. I gave him the voucher with my phone number and my car keys.
4. A guy named Tom called me around 8:12am, he had just gotten to work and wanted to know what time my appointment was for that day and what service? (it was all on the voucher) I told him the appointment was scheduled for 8am and that I would be picking up my car after work at 4:00pm. He said that was great and they would do a good job on it.
5. I showed up at 4:45pm to pick up my car and the guy told me that they had been swamped ALL day and over-​booked due to a «scheduler purposefully sabotaging the appointments». He had just pulled my car into the bay to start on it at 4:00pm. THIS WAS SUPPOSED TO BE A 4 HOUR PLATINUM PACKAGE DETAILING OF BOTH THE INTERIOR AND EXTERIOR OF MY CAR! I asked what time they closed for the day and was told they normally closed at 5pm, but would stay and work on my car until it was finished. I told them to complete the job and that I would come back in 3 hours to pick up my car. They were to leave it outside and hide the keys in an agreed upon location.
6. Upon inspecting the car thoroughly the next day, many «details» were missed. There is cleaner spray residue on the vinyl door panels, the seatbelts are filthy, the carpet still has stains in it and parts of the carpet were not even touched. The gear shifter was not moved in the console during cleaning, so the dirt shows when the car is in driving gear, the mats were not cleaned, just sprayed with water and thrown in the trunk which was also not vacuumed or shampooed. The inside of the winshield was never touched and still has marks from the GPS suction cups all over it.
Final word:
Altho the employees at the Excelsior location are very kind and apologetic of their shortcomings, this business needs some serious help in rising to any sense of high standards. They have many unsatisfied customers who have posted low ratings all over Unilocal about their other locations. Jo Jo, the owner should take serious notice!!! At the very least he should return calls to his customers to try and resolve their issues over incomplete work.
I would not use this business again.

Can I give «negative» stars? Do not waste your time or money. They never answer their phone, they never return calls to make appointments. As far as I can tell, they don’t exist except to run Amazon or Groupon vouchers that you can never redeem. From the other reviews I read here, I saved myself a lot of hassle by never taking my car there.

Do I really have to give these guys one star?
What a scam
I was excited to get my car professionally detailed «a nearly $ 300 package for $ 49», but then the issues started:
1) To make an appointment is ridiculous. The owner must live in Phoenix — probably took me three attempts just to make an appointment, then they canceled due to lack of staff.
2) Their hours are extremely restrictive, 8 to 5 Monday through Friday, no exceptions. At least that’s what they tell you on the phone, I couldn’t get their by five to pick up my car and was frantically calling them with no answer in the afternoon. I finally got someone to call me back and they told me they would leave the keys in it. But, when I got there at six, they were still there and looking to collect the $ 7 in tax.
3) The only thing they did other than a basic car wash, that I could tell, was shampoo the carpets. And, their process must be something like; «let’s dump a five gallon pail of water on these carpets and suck up as much as we can» It has been two weeks since my appointment and the carpets are still damp and the car steams up like a Turkish bath.
4) The windows were likely cleaned with a dirty rag, as the aforementioned steaming occurs the window streaks are ridiculous.
5) Nothing else was touched except for maybe a cursory wipe of my dash board.
For the guy who said it was much better than Paradise, I would beg to differ, for $ 49 at Paradise I know what I am going to get.
And lastly, yes, their office is a complete sty. In fact I am sending a recommendation to Hoarders to maybe shoot an episode there.
Stay away!

Before making an appointment with this company, or buying one of their Groupons, check out the complaints at the Better Business Bureau. They have had their BBB accreditation revoked!

I was excited to purchase two Platinum Detail packages at such a great price on Amazon Local Deals of the Day. I scheduled back to back appointments on Nov. 12, 2013 for both my vehicles to be detailed. Upon picking up my first vehicle I noticed the windows were filthy, there was water spots on the chrome trim and grill, the interior was soaking wet, and there was dust on the dashboard. Prior to leaving, I had the detail technician try to fix the problems, which was like talking to a brick wall. I left frustrated, hoping my wife’s car would be better taken care of.
Later in the afternoon, I went to pick up my wife’s car, which was actually dirtier after the detail than when I had dropped the car off. Since the car is black, it was very noticeable the lack of attention put into detailing the car. There were smug marks, simple surface scratches, hand prints, water spots, still needing to be cleaned. I stood in the car wash bay for another 20 minutes pointing out all of the areas which still needed cleaning, polishing, waxing, etc. After 20 minutes, I asked for the owners phone number to file a complaint.
Later that evening, I received a phone call from Joe Joe, the business owner. Joe Joe was very pleasant to speak with on the phone and apologetic for the lack of quality which went in to both my cars being detailed. He explained to me I was one of many complaints he had received that day for this particular cleaning crew. Joe Joe asked me to bring both my cars back to his facility on Dec. 7, where he would personally clean both vehicles himself.
I showed up to Joe Joe’s location at 9 AM on December 7, to find no one there. I called multiple times, finally making a connection with a person named Terry at 9:10 AM. Terry said Joe Joe had forgotten about the appointment and would not be able to detail my cars that day. I explained to Terry I had had enough and would like a refund. Terry had Joe Joe call me, where we had a pleasant conversation with the business owner apologizing, letting me know he was going to refund my money.
After waiting a week, I called the main office and spoke with Terry. Terry took down my information saying he would speak with Joe Joe and get back to me on a status of my refund. After waiting a few days, I called again only to get the main offices voicemail. I left three separate messages over the next three days asking for someone to please give me a call back with a status.
Finally after growing tired of the business owners lack of response, I called Amazon and filed a case for a refund. Amazon credited my credit card and said they would take note of my negative experience.
My advice — spare yourself the headaches and do not do business with Top Gun Detailing.

Ok. So it’s been a few days to give the cleanliness a look see, and I must admit, they did a great job. It was a Groupon that prompted us to try them out, but I figure we’ll take the car back for full price when next we need to.
The morning manager was a decent enough guy, friendly and informative. The only issue I have was the windows were quite streaky when I started driving home out of the shadow of the building. I didn’t return to have them correct that, so that’s on me I suppose. Aside from that, we are pleased with the job they did. A lot better job than Paradise’s detailing.
Oh, one point I’ll bring up to those that care, their office is not what one would describe as professional. They have a lot of crap laying about. Personally, I could care less. It’s the detailing of my car that has my real attention.