CertaPro Painters of Clarendon Hills

While I had very high expectations for CertaPro’s quality of service, I did not receive the level of service that I was sold. In my initial meeting with Graz Matutis (local geography lead), I explained my frustrations with prior painting companies and he assured me their level of quality would be far superior to their competitors. I obtained three quotes to have our main floor painted (1,800 sq ft) including all walls, ceilings, trim and windows. CertaPro was this highest quote but when I shared the amounts of the other proposals he decreased the quote roughly 10% to match the second highest quote I received which estimated 3 resources for 8 days. My issues started on the first day when Graz said three individuals and himself would be on-​site Monday morning at 8am to get started. At 9am two individuals came and finally got started. The entire project took the team of two 5 days, an estimated 65 – 70 hours which was far less than the original estimate of a team of three for 5 – 7 days. Additionally, the crew did not apply a second quote of paint on all of trim and windows which they specifically agreed to do to match the other quote I received. The most frustrating part of the program was the lack of QA by Graz. He was a very good salesman on the front end and made a number of promises that were clearly not communicated to the team doing the work. Additionally, Graz spent a total of two hours at our property over the course of the 5 day project and typically only stopped in for a quick check-​in with the team. All of the detailed quality review was left to my wife and I, as we spent a considerable amount of time reviewing the work throughout the job, marking spots that were either not prepped correctly, not prepped at all or not painted correctly including a lot of overspray on our walls, windows and fixtures. The team came back Friday afternoon to clean-​up all of the mistakes made on the project however they were rushed and did not get to everything such as cleaning the excess paint from the windows, door hardware, etc. My wife was very frustrated with the amount of paint dripped onto our hardwood floors, windows and ceiling fan in our family room which she had to clean. When I brought these oversights to Graz’s attention, in some cases, he was condescending and did not express the urgency expected given the number of issues noted. Based on my experience I would not recommend CertaPro.