Life Time Fitness

scam scam scam scam they make it impossible to resign. they continue to charge you until you resign in person. they then claim they have «lost» your paperwork. don“t sign up without striking that clause. your have been warned about this scam!!!

If I could give less than 1 star I would. I’ve been a platinum member for 4 years and i recently changed my membership to the student flex while I go to college. I just recently re activated my membership to gold while I’m on summer break and I tried to go to the burr Ridge Lifetime for a day or two while I visited my parents at home and the guy at the front seat straight up said no and i had to leave. I have never felt so angry in my life this gym is crap for the amount of money you spend and they don’t treat you with any respect.

Scott listened carefully with concerns I had and made necessary changes. Excellent customer service. Thank you lifetime!

The facilities here, and at all LTFs that I’ve visited, are top notch. they generally keep the place clean and the equipment working and updated. So, why the 1-​star rating? It is due to their poliicies. I moved and just called to cancel and was told that 1) I can’t do it over the phone, 2) I can’t do it online, 3) they can’t email me a form, 4) I have to send them a certified letter (really?), 5) since it is May 2^nd, they wiil charge me for an extra billing cycle, meaning I have to pay through end of June, even though I have already moved.
This is typical of every time I had to deal with the «office» side of this place. Everything is a hassle and everything has some «policy» that explains why they can’t do what you want right away and why there is always extra billing. Not sure if this is due to the pressure of being a publicly traded company, but it is definitely not a member friendly experience.
It’s really a shame that such a nice club has to be done in by ridiculous policies and procedures.

The gym no longer allows you to play much basketball during regular hours. Lately it’s been packed. Also, the money you spend for it I can no longer justify vs. the quality of service and quality of the gym at other gyms. It’s still a great gym, just not the best bang for your buck anymore.

This place sucks! Over charged me for another family member account. I called them literally 5 times to get my money back because I shouldn’t have to pay for other people who have there own accounts. Long story short this place needs more organization and figure out how to do their damn jobs. No one never knows anything there.

Where do I start. I should of known better then to join this place. First of all very snobby pushy staff and sales people. Every time you walk through the door they are trying to pressure you to spend more money. Besides some cleanliness concerns the place is pretty nice. However, to actually be able to go here and just enjoy the facility. You will be watched like a hawk and probably feel very uncomfortable. They make canceling a membership difficult, time consuming, and frustrating. I hate this place!!! (Oh and my so called no chip manicure chipped in literally one day)

Overall a good gym, but very pricey! For myself, and kids is $ 100 a month.
The pool is great, the equipment is good and the kids club is second to none.

This place acts superior to other gyms. The only thing superior are the fees in which they charge. I’d rather belong to a place that appreciates my business. After 2 years they raised my rates without notification or justification. They also kept 200 $ of money I had spent on services. What a rip.

Joined AGAIN last month, for the 4^th time, to the tune of $ 80/​month for a single. My god, I just cannot believe this place gets $ 80/​month for a single. The men’s locker rooms and showers are absolutely disgusting, DO THEY EVER CLEAN THIS PLACE?
Supposedly they «limit» the number of members, but honestly they will take as many as they possibly can and don’t care if the place is jammed and people are waiting.
$ 7.50 for a protein shake? WTF? Yes, Im serious: $ 7.50 for a protein shake.
Did I mention this place is filthy, DIRTY? Need to close down and rebuild the locker rooms.
Should never have joined again, back the the fight of trying to get them to make good on their 30-​day guarantee. Probablly going to be a huge fight trying to cancel — again.

Lifespa is horrible ive gotten no help no offer to redo my hair. It was rushed and now i walk around embarresesed. Ive attached a picture from 3 days after the cut. The blue haired chick cut it, but it loks like a 5 tear old did :(

Have been there twice and definitely in love with these place! Basketball and Volleyball games, sauna and jacuzzi at the end of workout make me go straight in the bed) definitely looking for the best membership for me and my girl!

Really close to me !!! Every tuesday and thursday you can play volleyball!!! Big basketball field !!! A lot of machines, fighting stuff !!! 2 kinds of sauna, indoor and outdoor pool, jacuzzi !
Awesome fitness center !!! 90 $ monthly worth it !!!

I’ve been a member at my share of fitness facilities, so I’ve experienced everything from top notch to the bottom tier of gyms. However, I haven’t found something that truly works for me. At the top notch facilities, I was paying $ 180/​a month but having to sit in traffic for 40 min each way in order to workout. That’s not exactly conducive to developing a desire to work out. At the more affordable gyms, the place would be packed and I would find myself always waiting for machines, which would end up eating a lot of my time as well.
Honestly, I wanted to join a facility that would offer a variety of amenities under one roof at an affordable price. That’s where Lifetime came in. During my tour, I was impressed by how huge the facility was and just how many group fitness classes and machines they offered. On top of it, there was an indoor AND outdoor pool, sauna, and hot tub. Not to mention, they have an indoor basketball court, and camp for kids, a café with lots of healthy options and a spa. NOT BAD!
Once I joined, the novelty of some of the things quickly wore off. I am consistently disappointed by how dirty the women’s locker room bathrooms are. The kids who are in summer camp use the facilities and they are always leaving a big mess. Lifetime needs to do a better job of servicing the bathrooms if they can’t designate a specific area for the kids to use.
Also, this club sucks at recycling. I haven’t found a recycling bin that isn’t filled with garbage. For a club this size, the number of cans and bottles going into the garbage is cringe worthy and they should really be ashamed of how little they care about this.
Lastly, they’re so pushy about personal training here. I’m almost 7 months pregnant and the last thing I want is to work out with a personal trainer. I’m happy going to yoga, using the elliptical, free weights and the pool. However, they’ve tried to sign me up for training sessions that I didn’t even authorize! You better believe that I am going to be on my toes anytime some kind of service or my membership is concerned.
Lifetime, you can do better. A LOT better.

I’ve been an active member for 7 years strong. It still amazes me how hard it is to get a fresh salad here (besides that the fact it will run ya at least $ 7+.) Just purchased a turkey avocado salad. The lettuce, spinach, and avocado all brown & slimy once I opened the container. I really want Lifetime to step up their game. I’m here up to 5 days a week, I’d love to have good food to count on while on the run.

The swimming pool doesn’t have non slip tiles. And the swim instruction was poor.
More importantly, we sent in a letter to cancel the membership in Feb 2015, but they claim they never received the letter.
So they continue to charge our credit card. When I canceled out credit card a month ago, they emailed and called us requesting we update our credit card (so they can continue to charge us every month).
They also said failure to update the credit card by date xyz will result in collection procedures against us.
We have the recent communication on email so it will be interesting to see how this drags on. The email requesting we update the credit policy or collection procedure will be initiated takes the cake. The audacity!
This is one place I would avoid like the plague

This place will try and scam you any way they can! Most gyms are always so eager for a sale, but will not scam you in order to keep you as a member and get your monthly club dues. I was a member here for about 6 months until I injured myself, once I spoke with member services AKA «the sales people» I was pressured and prompted over and over to freeze my membership for a monthly fee instead of canceling completely. I kept telling them including the member services manager Chris (after he came over to try and convince me) that my injury was permanent and would keep me from working out for well over a year. After I got a doctor’s note to prove my injury and signed the paperwork to cancel my membership permanently I started to get phone calls about 3 months later. Turns out my membership was never cancelled and was actually put on a freeze!
When I called and tried to speak with Chris the manager in membership services I was told Chris moved on to a different club. When I escalated the issue further with another manager I was told that she was very busy but would look into the issue and call me back. After receiving no callback I called again and spoke with the same manager and was told that my letter was on file and that I should have never gotten billed and that she would resolve the issue. Needless to say one month later the issue is still ongoing, turns out I signed paperwork that froze my membership! How convenient for the Lifetime in Burr RIdge to scam me when I told two different employees in membership services that I wanted to cancel. The sales people their are so desperate to make a sale or in this case not lose a sale that they deceive you by means of fraud. Stay away from this health club!

If you’re to this gym with a full
Membership then you best be able to afford it. There are two locations in the entire western suburbs. One at I-​88 and Winfield road and the other at the burr ride life center at I-​55 and county line rd.
Both serve a very lucrative and wealthy area. Naperville, burr ridge, hinsdale, Wheaton, warrenville, downers grove, etc. that means tens of thousands of people probably go to both in one week! It’s no X sport…
The facilities are both extremely clean! I mean immaculately clean. Marble floors throughout and an expansive workout area. The staff at both are very friendly and from what I see the management at Burr Ridge is a bit more easy going than at the Winfield/​Warrenville local.
Both buildings are the EXACT same. Everything from
The locker rooms, the pools, work out areas etc. even the equipment is the same. Leaves me to believe that it’s a bit too structured… But everything is laid out by work out type which is great for a beginner and even veteran exercisist haha
There are over 2 dozen treadmills and multiples of the same machine. Could be one to two more benches for presses but oodles of free weights. There are an abundance of machines with a machine for each muscle group. I had worked my hams, quads, glutes, obliques and managed to get pecks, traps, deltoids, and tri/​bi all done that day.
The pools are both well chlorinated and clean. The hot tub is about 104°, and the sauna was about 185°. Perfect. You can be here for three to four hours and not even realize it.
As for over crowding I’ve come on weekends later than 8 always and it’s never over crowded. Usually plenty of open locker room space but I can see how these gyms would have the issue during peak hours.
Alas due to being about 75 – 85 $ a month I am not a member… Oh well. But they’re both nice places if u can afford it and would use it everyday. I mean I hadn’t been swimming in months!

$ 88/​month was the only reason I did not join, otherwise it’s place is far better than its competitors. Friendly staff, clean clean clean… Great amenities, pool, classes, locker rooms.
If they dropped the price to $ 50−55/month and opened additional locations they would earn my business. However at the higher price they eliminate most of the slobs who join cheaper clubs, which I liked!

If ever a melting pot of gym types existed, Life Time Fitness would be it.
Tho not a member, I finally feel adequately prepared to write a review now based on having visited multiple times.
Firstly, the parking lot is almost always packed when I visit, which may or may not be a good thing depending on your point of view. And with it being Burr Ridge, you won’t bat an eye seeing a couple of Lambos or Porsches outside.
The building’s façade is immense, and a bit overwhelming as you walk inside, where you’re greeted by the most cheerful of the cheerful. You’ll immediately notice that everything is spotless, fresh and immaculate with everything done in marble. Framed posters hang in the hallways advertising everything from motivational imagery to upcoming events.
The locker room was equally clean, and tastefully decorated with dark wood lockers and deep tan tile marble tile everywhere. You know this place must’ve cost a small fortune to build. On a busy Sunday, there’s almost nowhere to change, but maybe that’s ok. I prefer my gyms a little less crowded. I do also like the little relaxation area with the TV and comfortable seats. A little weird that it’s in the locker room, but I still hung out here for awhile while waiting for my wife to text me.
The fitness equipment is all upstairs, with tons of treadmills, bikes and every bit of cardio machinery imaginable. The weight equipment, while adequate and geared for both beginners and experienced muscle heads, is tough to get in on due to the crowds. You usually have to wait for something, which I find annoying myself. I like to get in and out as quickly as possible so I can go about my day.
The overcrowding seems to be a problem at this location. I’m not sure if the fact that another gym nearby recently closed, or if they just tend to oversell, but I find it irritating. And the staff is seriously trained to put a huge emphasis on people joining. SERIOUS. In fact, when I came in last time with a guest pass and expressed the fact that I wasn’t planning to join, just wanted to use the pass, I was instantly dropped like a hot potato, and the friendliness factor also decreased measurably. I’m guessing commission was involved, and if I didn’t look like a bonus, they weren’t interested.
There weren’t any classes going on during my visit, which is unfortunate because I like a good cardio class to burn those calories. The schedule is kind of here and there, and despite the overwhelming crowd, you’d think they’d have more classes to accommodate all of these people.
Overall, LifeTime is a nice choice for gyms in the area, with its main downfall being the crowds. Maybe there’s a recommended «off-​time» to go, but whenever I’ve been there it’s seriously packed with the Lululemon/​Lucy-​wearing buff-​bodded fitness junkies and I really just wanna get my sweat on.