U-Haul

Keith Lutz and his team went out of their way to help us when we needed a last minute truck. They provided us with wonderful customer service and I would recommend Keith and his team to anyone in need.

DO NOT RENT FROM U-​HAUL!
1. Made a reservation for a truck at 10am.
2. Received a confirmation call the day before confirming truck size, pick up location (which u-​haul changed from the original reservation), and time of pick up
3. We show up at 10am to pick up reserved trucks, and no trucks are there
4. We wait 30 minutes only to hear that the guys renting the truck before us, are running late and wouldn’t be back until 11:30am!
5. They go through the «reservations» and discover someone has moved their reservation to a later time and we now have a truck available
6. The only available truck is larger and more expensive than what we originally wanted, or even needed. So they give it to us at the rate we originally rented for, as well as a deal on the mile charge.
7. The manager also states that if we call u-​haul customer service, they will give us $ 50 credit.
8. We feel as if this is reasonable, go home and pack up our things, and bring the truck back.
9. Call customer service, put on hold several times for 10 minutes at a time. Finally get in touch with someone to file a voucher.
10. Customer service calls back and says the claim was denied.
11. Call customer service back, tell my story to 3 people after being on hold for 10 minutes in between each person. I get patched through to Barry, the «Assistant Manager», and he explains how he can’t turn the claim over, or patch me through to anyone that can help.
DO NOT RENT FROM U-​HAUL!
OFFICIALLY THE WORST!