A Weinstein Incorporated

Man, this guy is great, and not only is he able to help quickly and kindly, but he’s willing to tell you what he’s doing, why he’s doing it, and what to do to keep him from having to fix it again.
He has a tremendous respect for his craft, and for that, I have a tremendous respect for him.

Well I called to see if I could have him look at my dishwasher, he asked the brand and said it was trash??? Ok. Thanks? He said that the brand I had wasn’t worth his time to see since it was probably broken even tho it was only less then 5 years old. Ok, fine I understand that u don’t like a brand amd maybe dont want to come to columbia just to tell me it sucks but to proceed in the manner of continuous bashing of a crappy brand didn’t leave a good taste. I know it might needed to be replaced and I was fine with that and switching brands and would have hired you to do but with no option I will look else where. I’m pretty baffled on how you get business after talking to you for 5 mins, wow. Maybe you should offer a suggestion and other options b4 you deny business just off of existing brands. SMH is the nicest thing I can think 2 say.

If it were possible to give zero stars, that would be the rating Mr. Weinstein would deserve. I cannot speak for his craftsmanship, but his customer service is most dissatisfying and unprofessional. He came into my home to investigate a problem and spent the entire time on his cell phone. When he actually got off his phone, he was immediately rude and abrasive towards me. He told me he couldn’t and wouldn’t help me. I asked him to provide a reason for why he could not do the job with the appliance, for which he merely replied «I am not your guy. I wouldn’t touch this.» Not realizing it was Mr. Weinstein himself, I asked for his name and card so that I could speak to his manager. He adamantly refused to provide any information.
I have never written a review before but have never experienced such rude and unprofessional customer service, in my home of all places, that I felt compelled to share.

I was super impressed by mr. Weinstein’s customer service. He wasn’t jumping to come to my house to see the appliances and was very honest about his opinion of my poor quality appliances (they are only 3 years old and a super crappy brand-​already breaking) but I liked the honesty! Much rather honesty over getting ripped off.
He recommended I try to fix them myself before poring money into them coming to do it. I YouTubed it and have been able to fix two very easily and affordably myself. He gave me a solution for the third, but I haven’t tried it yet. He even called back to check in. I will definitely use these guys again and recommend them to everyone I know.

I called Mr. Weinstein, left a message and within a couple hours had my call returned. He quickly let me know that he was in the area and could drop by to check out my broken oven/​fridge. Soon after his arrival, he found simple solutions my oven and fridge issues. No need to order expensive new parts or for time consuming work. He gave me sound advice to avoid these issues in the future, I gladly paid the extremely reasonable service fees and he went on his way to another service call.
Simple, straightforward and honest. You can’t ask for much more.

Call Mark to fix broken rubber seal on a front loader washing machine. He should up looking extremely unprofessional and walked out within less than 5 min claiming it was not what he does (even though I explained the issue in detail on the phone). This guy is a total joke.

I’ve used Mark Weinstein twice over the span of 7 years, both visits were for repairs on my washing machine. He replaced a hose in 2007 for around $ 70 and replaced a timer in 2013 for $ 120. He always showed up on time for each visit.
While he may come across as gruff on the phone, he’s perfectly fine in person. And for what it’s worth, the literati on the Cleveland Park listserv rave about him.

I was a little apprehensive after reading some of the other reviews about phone manner, but Mark was very professional and very patient when I called, even with a bad cell phone connection (meaning we had to keep repeating ourselves). He came out less than 24 hours of the initial call, was very quick with the repair, and the rate was very reasonable. He even gave me several tips on other repairs I’m working on in my living room (patching a cracked ceiling and repairing water damage), as he used to be a contractor and is very knowledgable about all sorts of house related things. Nothing but good things to say about this guy!

I have 3 rental properties and use Weinstein regularly. While I suppose his manner can be a little prickly, at times, I’m paying for service, and he provides good service. Meeting a contractor is always a challenge because they are forced to predict how long other jobs will take, traffic, etc. But he’s usually pretty good about getting there on time. Overall, I would, and have, recommended him to others.

My fridge working with ~ $ 1000 worth of groceries in it the night before Thanksgiving. The guy that answered the phone (Weinstein I presume) asked a few questions and then proceeded to lecture me as to why I hadn’t called sooner when he discovered my fridge was having symptoms earlier in the week. Being in a pinch I didn’t inquire as to why a malfunctioning water dispenser should warrant prompt action on my part. Anyway, he agreed to come out on Thanksgiving day, which I think is pretty awesome. Our relationship ended there as I had a 24-​hour joint come out and take care of things that night.

My rating is a reflection of Mr. Weinstein’s customer service. Unfortunately, I cannot speak to his work as we didn’t make it that far.
I only called Mr. Weinstein because of the positive reviews on this site. I needed to have a refrigerator repaired. I explained the issue we I was experiencing and he attempted to trouble shoot over the phone. He asked me to give him a call back the following day, which I did. When I spoke with him the next day, he was very rude and made me feel as though I was doing him a favor by trying to give him business. After trying to get a window of time for him to actually visit the property, he begrudgingly responded «I’ll give you a call tomorrow afternoon.»
Unfortunately, I don’ t have the luxury of time to wait for a «call» to find out if he will or will not come, particularly on a refrigerator repair. So I respectfully declined his service, to which he responded, «Do you want me to come out or not?» Seriously!!! I’ll take my business elsewhere.

Mr. Weinstein is terrific. I once called him on Christmas Eve morning (thinking I would put my hat in the ring for the following week), he said, a little defensively, «I won’t be able to get there until 11 o’clock…». Ummmm, okay… it was 9:45, Christmas Eve.
And of course, he fixed it good, giving me an education while he was doing it… I had ice cubes at the bottom of the slide of the bottom freezer, preventing it from truly closing, the thing was ’”sending” a false message to the refrigerator, that’s why the top was not cold. This guy is good.
Now Unilocalers, if we can just take a minute to think that we have got to realize how these companies work. People want warm caring service, that’s what they SAY they want, yet they wind up going to big box stores because they want Cheap. Winestein’s is a small company, he is knowledgeable, fairly priced, and more than prompt. You might not want to hear what he has to say… like when the vet tells you this pet has to be put down… but you know what… it takes a bit to understand… this person has just taken the agony out of it for you. Mr Weinstein has a head full of knowledge for appliances, can tell you what to avoid if you do have to buy a new one because this is not worth the repair. And of course you will pay for the service visit, even if you didn’t get «the patient» repaired… are big box store repair services any different? I had a dishwasher catch on fire… not smoke… flames…while it was engaged in the water cycle because the franchise repair company guy stuffed all the wires back after his so-​called repair. What if I had not been in the next room? Could it have caught on fire when it wasn’t in a wash cycle, while I was away from home? Can only guess, afraid to know the answer. Now you know how Mr. Weinstein works… he will not sell you what you don’t need. You might not like the answer about the patient’s condition, but you will have the truth. Have the work ready for him in appreciation for his promptness… an unheard of commodity… usually you need to make an appointment to make an appointment. Have his work ready… maybe add some light to the room, take all that stuff down from the top of the refrigerator… remove the baskets so he doesn’t have to, put some towels down… make the surgeon’s work easier. He may seem a little gruff when you first meet him, he takes control of the situation, like any winning coach… but when you’ve gotten used to each other, you’ve got a friend for life. Last time I called him for a service call, he diagnosed me over the phone, what he told me to do worked. Eat your heart out big box franchise repair company.

After a no-​show from another company, A Weinstein came on the same day on a Saturday! The only issue I would have is that there was such a premium on the weekend work. But I do understand, so no other complaints from me.
I would use A Weinstein any time, for all of my appliances.

The condenser for my freezer stopped working. Everything started to melt. I called Mark at 10am and he was there a few hours later with the part that made the freezer start working again. He charged me $ 270. Just to see, I looked up the part online and it was $ 170. The price was fair and the freezer is working again less than 12 hours after it stopped working.

If I could give Weinstein zero stars, I would.
Mr. Weinstein came into my home, yelled at our nanny, scolded me, moved an icepack and claimed to have solved our problem. After his «fix», our refrigerator maintains a higher than standard temperature and we’ve been left with a $ 100 bill for his «services».
I strongly recommend not using this company unless you like being treated poorly, blamed for the problem, and charged for the experience.

Responsive, courteous, overall professional appliance repair service. We were able to get an appointment within days of calling for one and the repairman was attentive in repairing our washer when it wasn’t draining water. It was unfortunately that right after the repairs were done that the washer flooded our mud room, but when I called the repairman about the situation, he came right over to double check his work and make sure everything was repaired and taken care of. No issues with the washer since then, so we were pretty satisfied with the service.

My wife and I have been using Mark Weinstein for our appliance repairs, both at home an in a rental property, really for as long as I can remember. His repairs are good and reliable and the price reasonable, but one aspect of his service that sets it apart from the many other repair people we have used over the years is that he really hates to come out to a job, charge a showup fee, and then find there is nothing he can so. So he asks questions about the problem, tries to perform of phone diagnosis, and suggest either tests we can run and report back to him, or easy fixes that we can try ourselves. Only if those don’t work does he come in.
Or, he may tell us that based on what he is hearing, the problem may be unfixable (or so costly that a new appliance is the better bet). Our choice, of course, but these dire conclusions have proved right.
First rate guy, highly recommended

I’ve been calling on Mark Weinstein for appliance repairs for years — since 2006, maybe longer. Today he repaired our Whirlpool clothes washer, less than 24 hours after our call. Friendly and competent service, every time.
Sure, somebody’s got to be home during the day. That’s sort of an intrinsic requirement for house-​call service. He called this morning with an estimated time of arrival, and showed up promptly at the estimated time.

We had A Weinstein Inc. (AW) out to check a 3 year old frig that had a temperature controller that was not working. We had a discussion prior to his visit and he tried to fix the problem on the phone (to save us the cost of a visit). We could not fix the problem on the phone; so he ordered a part that may fix the problem prior to his first visit out to the house. When he arrived he fully assessed the function of the frig, even the items that were working fine. He determined that it required a part that he did not have so he would have to order it. He called when the part arrived to scheduled a return visit. When he returned he repaired the frig quickly and charged us a reasonable charge (did not include any parts he ordered that he did not use).
Throughout the entire process AW Inc was professional, let us know what was going on (orders, potential problems, etc.) and handled our problem (and checked for others) quickly and cost effectively. I would definitely recommend this repair company and use them again.

A Weinstein Inc repairs most major appliances in DC (NW, SW, and NE) and MD (Montgomery, PG, Howard, Anne Arundel). I have been using them for nearly 20 years and think they’re among the best. Very professional and reasonably priced. They do a lot of work in my neighborhood (Takoma Park) and a number of my other neighbors also sing their praises — they are regularly recommended on my neighborhood list serve.
The owner, Mark, answers all phone calls personally, and he handles many of the repair jobs himself. He’s a nice guy to deal with, as are the rest of his staff. There are three other repairmen who work for him, and all have been with the company for years — very little turnover, which is a good sign. Weinstein generally can schedule appointments on the same day or next day; and they are usually available to come out on weekends and holidays for emergency calls (at a premium price, of course).
I’ve always appreciated that whenever you call Weinstein for a repair visit, Mark asks for details about the problem and often is able to offer advice on the phone that could save you the cost of a repair call (how many repairmen do that?). One time my dishwasher wouldn’t pump out the water and after trying what I could think of, I called Weinstein to schedule a repair, afraid of the worst, thinking I needed a new pump. Before setting up the appointment, Mark asked about what I had tried so far — I had cleaned out both the air gap and drain line to no avail. He then suggested that I press the «Cancel» button on my controls, explaining that it would force a drain cycle and reset my timer. Voila, it worked like a charm and my dishwasher was back in business without spending a penny on repairs. Customer Service like that breeds loyalty.
When Weinstein has come out to make repair calls, they’ve always been prompt, or called ahead if they were running late. Over the years at various points I have gotten service from Mark and two of his other repairmen. They all knew what they were doing and were generally pretty quick at diagnosing the problem. More often than not they have had the parts they needed on their truck and finished the job on the first visit. A couple of times they had to order parts, which they did by phone while they were at my job site, and on both occasions they came back within 2 or 3 days to finish the job. They have been good at explaining what the problem is and what it will cost to fix, the work has been done right every time, the repairmen are always pleasant to deal with and cleanup after themselves.
If I have any complaint about Weinstein, it’s that they don’t work on everything. They handle the basic major appliances — refrigerator, oven, stove, dishwasher, washer, dryer — but won’t touch microwaves or dehumidifiers. Also, they stay away from working on some of the high end European brands, like Bosch (fortunately, all my appliances are more common manufacturers like Whirlpool, Maytag, Jenn Air and GE). However, I would rather use an appliance repairman who only works on what he knows how to fix rather than someone who sails off into the wild blue yonder on a piece or equipment they have never touched before.
I really recommend these guys. You won’t go wrong calling A. Weinstein Inc for appliance repairs.