Mercantile Property Mgmnt

I disagree with Charlotte K. Mercantile Management is not good at collecting fees. their website has a link to make payments, but good luck finding out how to getting access. I called for assistance, and nobody had a clue how to get access. I asked in plain english if I could drop off a payment, the woman said i couldn’t. I then spoke with someone else the following month and asked her if i could drop off a payment on the way to work. She said I could by check or money order.
Was the first person incompetent and unable to understand a simple question? Or did she know exactly what i meant and wanted me to mail in a payment so that it would be late and assessed a $ 35.00 late fee? (Late fees are listed as a significant portion of the budget) I could not tell you the answer, but is any answer better than the other?
When i dropped off the payment, the woman at the desk could not have been ruder. Sorry to interrupt your busy day of listening to country music and facebook posting by paying the company to employ you.

I called Ryan M. about a problem I had with a potential accident waiting to happen with my handicap 75 year old neighbor with a rot hole in his deck and Ryan M. Refused to call me back. Maybe he is waiting for another lawsuit like the last one that cost all of us over fifty thousand dollars. On top of that 28 willow Ridge unit owners had to pay nine hundred dollars extra towards the lawsuit…:

Disagree with Charlotte K. Recently had an insurance loss from a broken pipe and received excellent emergency assistance. Mercantile responded immediately. Even though the insurance company took awhile to release the final check, Mercantile’s exceptional customer service made the situation run smoothly. I guess they are good at collecting condo fees, but is’t that what we pay them for?

they don’t respond to owner’s requests for maintenance, help, advice, documents. but they are very good at collecting condo fees. that’s how they get paid.