Babies R Us

A bit far from us but it’s another place we be going too. Great easy parking lot, but not as many choices for play pins like Buy Buy Baby.
My wife always finds stuff here though, never a problem to spend $. We have some gift cards left over from the shower, so at least we are coming here without forking out my hard earned Benjamin’s and I mean Benjamin’s as this stuff adds up.
These baby stores are a guarantee for spending millions like OJ is a guarantee when needing to hire someone to get whacked.

Bunch of liars. Taking advantage of your unborn child. You buy some stuff and you lose the box but you do have the receipt but nooo company policy is that you need to have the box. There’s nothing to do with the box. Shame on them. Give you guys zero starts

This babies r us is the best one around! Definitely the cleanest and most organized. The customer service is actually real good I always have a good experience there and I go to that store atleast once a week buying somthing new for my son. Definitely recommend this location!

Love the feel when you walk in, a employee by the name of Rebeca greeted me when I entered and offered if I need help carrying items to car which is good to still see that. I have visited four different babies r us and out of all stores Rebeca was the only one who has the good old fashion customer service in her. Others are there just for hours to go by and get paid she really stood out which made happy that there’s hope Also thank you for carrying bassinet to truck.

During the daytime, nice quiet store, you can take your time wandering around and browsing. When you walk in, to your right is an area to work with a registry (I think?), and to the left is the customer service assistance area for returns and whatnot, and even further left are the regular registers for check-​out.
My sister found everything she needed, and even got a great discount on one item because it was on display.
When we were being rung up by a young girl, Rebecca, I think her name was, she was so nice and helpful, answering my sister’s questions regarding her registry, her discount, etc. And she even conversed a little. At the end, she asked if we needed help bringing the stuff to the car. Later when we were loading up the car, I saw her and another worker escorting another employee to their car.
I know it’;s standard for them to offer, but I bet a lot of people don’t even bother asking customers this. They just figure the customer will ask them, and leave it at that. I feel like they went the extra mile here.
Also, as my dad and I were waiting around for my sister to choose things, we had another staffer pass by us, and she made sure to ask if we were being helped. Definitely not ignored over here.
While you can find most of your baby needs here, I was pleasantly surprised by the positive customer service here.

I went to Babies R Us last night to find a durable stroller for my new addition coming this November. I thought I was doing the right thing because Calabasas is a nice neighborhood and they have different things than Buy Buy Baby. When my husband and I walked in I said hello to the man that worked there with no response of hello back from him. That’s okay… I can over look that. Then he tries to help us with the whole stroller thing an knows nothing about them. So then he gets Rebecca. At first she was nice and then she became so annoying! She kept interrupting me… Telling me she sells, the stroller she was showing us, all the time to everyone that walks in the door. I was being patient because she looks like she is in high school and is very immature for her age. As I’m telling her what I want she interrupts me again to tell me that she was gonna take me this stroller before I even told her what I was looking for. It was very hard for me to want to buy anything from this store due to poor customer service. Then she kept telling my husband and I that she should be a rep for Graco because she sells so many of them to customers that walk into the door. I hate this store. This is why I love BUY BUY BABY!!! They never once tried to sell me and they cared about customer service and what I wanted as a new to be mother.
At the end of the time Rebecca spent with us she was talking very fast and couldn’t control herself when walking around with the stroller bragging about how many she sells, she has the nerve to yell down the hall of the strolller dept if we are gonna buy the stroller today! Even after I told her I need to see why I liked the other Graco stroller that they didn’t have. Once I told her no I didn’t see her again. We were there for another 20 min messing around with the stroller to see if this is the one I should purchase. Once we left I was even more disappointed. My husband and I said bye and thank you to the staff sitting and chatting at the front counter and they all just looked at us and kept talking to themselves. I WAS SHOCKED!!! This www first time and LAST time at this babies R us and I will only go to Buy Buy Baby for this reason. Babies R Us needs to do improvements with the staff they hire and their standards of food customer service. They had other things that I wanted to buy and because of this I will NEVER buy from this store. I have friends that have their registry here and I still won’t buy from here. I will buy from the other stores where people have respect for their customers. Such a sad experience for something that is exciting for new parents to be doing together. Sad. I hope the management reads this an makes changes immediately so they don’t loose all new customers. Worse experience ever.

I never thought I’d write a review for Babies R Us… but this specific store is amazing with their customer service! I walked in to buy a gift off a registry, and everything in my target price range had already been purchased… the woman who helped me suggested we just get a bunch of items and make a gift basket. What made me write this review? She didn’t just suggest a gift basket… she walked around with me for an hour and a half grabbing $ 200 worth of items to fill the basket from the registry. I had my young son with me, and she asked if she could get him a snack from their employee vending machine! How thoughtful is that?! Then once we were all done shopping and I paid, she took it a step further by assembling my gift basket and wrapping it up all pretty with a bow! Now that’s what I call service!!! Some might not know this, but Babies R Us stopped offering gift wrap service, so this was purely the employee going above and beyond! It was like Nordstrom… actually I think this woman topped Nordstrom’s service level. She is amazing and deserves a serious promotion asap! :)

This place does not care one bit about customer service. I went in and printed the registry I needed and the print out only showed the name of the items and every picture was completely faded out. On top of that, they don’t have any aisles!!! Although you have the option «to search by aisle.» So confusing and unorganized. I won’t even go into my experience at the cash register but I HIGHLY recommend that if you need to buy something from a registry, just do it online and have it SHIPPED. Believe me you don’t want to step foot into this store.

Great deals and very friendly staff makes this store worth the drive everytime. I ordered several items online and they were all ready and packed for me to pick up. Thanks again.

Stay away! The store manager is so rude. Needed to order an item because they were out of stock. Jaime the store manager didn’t want to take the time and help me purchase it. Instead she asked me to go home and try to do it myself. Being 8 months pregnant it’s already hard enough to get out of the house and do last minute shopping. Worst service ever!

Worst Babies R Us experience ever! Not only were we followed around by the clerk the entire time and asked if everything was okay any time I stopped in a section, but I was asked by the same lady at check out if my daughter is always up at this time, it was 9pm on Saturday and that is none of her business! She looked at each and every bill to make sure I didn’t print them at home. I WILL NEVER COME BACK TO THIS LOCATION, EVER!

I went into the store to choose something off of a baby registry and the young ladies working that section were very friendly and helpful. BUT the more mature women including the mgr were slightly rude and really did not care either. After purchasing several items the check out person just handed them back to me., no bag. NOTHING. I asked if they had s bag they said sure it will cost you a dollar!!’ I asked if they had the paper/​plastic ones I could buy for 10 cents like every other store in Calabasas has and of course NOT. out of stock for 3 weeks! I expect to bring in a bag for Rite Aid or Ralph’s but certainly not for a store that sells clothes and baby items!
Really really disappointed at their total lack of concern for customer satisfaction.

This place is my home away from home. I am literally there every other day… I had my baby registry with them for my twins and have been visiting this store regularly for about a year now. Almost every time I am there, I find exactly what I’m looking for and them some. They are like Target. You go for one thing and walk out with EVERY thing! I love the clothes, the shoes, the toys, and the employees, namely Rebecca and Amy who are always so knowledgeable and helpful. They have a great selection, great return and exchange policies and I am quite the happy customer. There’s a Toys R US/​Babies R Us closer but I always opt for driving that extra distance just to go to Babies R Us because my experience at the Calabasas store is always easy and smooth. Will be going there for many years to come!

Came here specifically looking for a stroller and they didn’t have the color I wanted. But Suzy and Derek made it possible! Such a friendly staff! Rebecca and Jamie were accommodating as well!!! Probably the greatest babies r us staff I have came across! Thank you so much for making my experience easy and smooth!

As a pregnant woman, things have been overwhelming as far as anything baby is concerned. My experiences at this location has been great. The gal helping us with the registry was incredibly thorough and informative. The other day, my husband and I were battling with a stroller and car seat, trying to get the carrier out of the base. I mean, literally, we were sweating trying to figure out how to take these transformers apart. Luckily, Ben, our super helpful sales associate was a HUGE help.
If you sign up for their rewards program, you can get emails for coupons and the biggest plus of them all: they price match with competitors… even Amazon!
The location is great, there’s always parking for expectant mothers, and I’ve never been there when it’s been busy, so that’s always a plus. There’s a room for nursing moms as well.

Great store for those baby needs and items.
Babies are us has a section for items on clearance.
A very nice and helpful registry section along with staff and a lot of baby and toddler clothes, formula, mommy care, bedding, toys, bottles, pacifiers, swings, bassinets, and basically anything you’ll need to care for a baby and/​or toddler.

I love love this store. Has everything a baby or a toddler needs and more. Even for the parents. Very helpful employees and knowledgeable and they just done have ken or two of the same item it’s like a dozen or more.

Excellent customer service! Everything is where it should be and the store is clean. Will certainly be back to this place!

This Babies R US Superstore is sort of a monopoly, its the biggest and only baby store, except for boutiques, nearby. In the past I’d shop here every now and again to purchase baby shower gifts.
I could always find what I was looking for but the check out process was just that, a process. There were either no cashiers or the one cashier was too busy handling a return. I did feel bad for the people working their because there always that one impatient/​rude customer yelling at the cashier for whatever reason, after all it is Calabasas.
I would have given this location 3-​stars in the past but my last 2 recent visits have been stellar.
I decided to do part of my own baby registry here, being that it local and easier family and friends.
Jamie has been very helpful with my registry and is super friendly, she guided me through a book of recommend items and even gave me a tote of goodies for registering at their store.
In the parking lot there are spots designated for expecting mothers.

Pro:
— If something goes wrong, at least you can return the item. They get a two for service but an extra star for the return policy. Make sure to hold on to your receipt since without one they will only give you a credit of up to $ 60 of merchandise.
— There’s a nursing/​mommy area.
Con:
— It’s not super clean.
— The nursing/​mommy area has the doors open so you can’t really nurse in there.
— Not a single employee in the store, not even the manager named Jamie, could help me with finding a baby carrier. Really unbelievable for a store that specializes in baby items. Moreover, when I asked if someone could help me I felt that I inconvenienced them. I have been in before to buy my top of the line Medela pump, a high chair, and various other baby items. I hadn’t dealt with the employees before because I always knew what I wanted.
— If you knew better, you wouldn’t get registered here. Even amazon will provide you with more guidance than the employees can offer here.