Silverado Calabasas Memory Care Community

I placed my cousin at Silverado last October after she was diagnosed two years ago with a form of dementia called Frontal-​Temporal Dementia, a particularly cruel form of memory impairment that, unlike Alzheimer’s, targets a much younger population with symptoms that are behavioral, physical, and neurological. I am making the effort to post my experiences here with Silverado to counter some of the recent negative reviews which I believe were posted by former disgruntled employees who seek to do unjust damage to Silverado’s reputation.
The task of caring for those with severe memory impairment is monumental. Silverado executes their program with unyielding love and attention to the safety and well-​being of every one of the residents, one that consistently rises to the highest level of professional industry standards. The management has continuously impressed me with their ongoing effort to improve upon their services. This is not an easy task. Watching the decline of someone you love with dementia is absolutely heartbreaking. If it wasn’t for these kind and courageous caregivers at Silverado the task of practically caring for people like my cousin would be not only heartbreaking but impossibly disruptive to my personal well-​being and those of my family. In short, I am deeply indebted to the nurses, caregivers and management at Silverado for assuming the burden and responsibility of caring for my cousin with such love, kindness, and professionalism. I honestly don’t know what I would’ve done had they not stepped up to the plate. They are smart, committed and compassionate and deserve the highest level of praise for doing the good work that so few would otherwise choose to dedicate their lives to. They are a breed apart.
If anyone is in need of these kinds of services I will break my anonymity and you can contact Silverado directly and I will give them permission to contact me on your behalf. I will be happy to discuss in more detail my personal experiences working with the Silverado team over the last year.

Silverado Care has been wonderful, caring and compassionate for my wife. the facilities are very beautiful, clean and well maintained. what is very helpful is that it is all inclusive; administrators, doctors, nurses and caregivers all under one roof. i brought my wife from a small care facility that didn’t offer these services.
the staff is very supportive and makes it very comfortable for me to work with them. i am there every day and we have a great team that provides comfort and care to my wife.
our personal physician says Silverado is the finest care provider he has seen in all his years practicing medicine. he says my wife has thrived since she became a resident of Silverado.
my children and grandchildren enjoy visiting as well. there are swing sets and an assortment of pets for the kids and residents. the entire community makes it condusive for the entire family to thrive given the terrible disease my wife is dealing with. Alzheimers is a very difficult and tragic disease for both the person and their family. Silverado helps in every way to enable my family cope with this.
i would recommend that you consider Silverado for your loved one.

Reposting because at first it was due to privacy concerns and now it has been removed because not enough information has been given.
I brought my mother here a couple of months ago. I came to visit if not one but twice a week. I have been in this facility long enough to know that the «caretakers» do not care about their job. My mother came into this facility with no pressure ulcer. Every time I came to visit I noticed more and more redness on her bottom. I asked how often she was turned and staff told me every 2 hours. When I asked my mom she said staff maybe turned her once if she was lucky. My mom also told me that when she had a soiled diaper she had to wait hours before she was changed.
In addition:
First, they do not hire qualified staff. Some of the CNAs are not even certified and have never had experience in taking care of elderly patients.
A certain LVN is extremely rude and unprofessional. I do not know where she was trained or got her education, but from the care I have seen her deliver it is definitely not to standard or protocol. From what I know, at least one RN must be present to supervise LVNs like her, but I did not see one present.
I find it upsetting that the combination of these staff members are the ones in charge of taking care of sick, elderly patients. Please, please do your research before sending your loved ones to an assisted living home and avoid ending up with a place like this.

I blame myself for all of my mother’s pain that she has endured over the last couple of years because I didn’t do enough research about this Retirement Home.
I should’ve done my research and maybe my mother wouldn’t be in and out of hospitals. Aside from her not receiving the care that she deserved, this Home has a lot of history of abuse;
;
; see for yourself all the evidence is there.
Actions speak louder than words, being told that my mother is being taken care of is not the same as my mother actually being taken care of. She wasn’t kept clean, there were numerous occasions were i went there to have breakfast with her and they had not even taken her out of bed. In addition, they would be times were they had given her the wrong medicine or didn’t even give it to her.
The reason that I am taking time to write this review is because this has to stop. If I am paying thousands and thousands of dollars for someone to take care of my mother I expect the care to be exceptional and top class. However some of the staff isn’t even properly trained and have no knowledge to whatever it is that they’re doing. I would ask simple questions and they had no clue to what I was talking. The caregivers are friendly, however the people in charge of this facility are not approachable and their attitudes just show that they’re not passionate about what they do. I was definitely not impressed by the «LVN» because I was told to text her whenever I had questions or concerns, she never answered my texts much less my calls.
On a side note, I wanted to know what it takes to work in this place so I asked my niece to apply and she had ABSOLUTELY no caregiving experience. In fact she was straight out of high school. She applied and got an interview and I was SHOCKED that they hired her right away. All of this just proved my theory that they do not have the right skills or knowledge to take care of people suffering from Alzheimers and thus proving why there are so many cases of abuse in this facility.
I am just glad that my mother has a personal home caregiver, but I will forever blame myself about all the suffering that she went through during her time at the notorious Silverado Senior Living in Calabasas.

Silverado Calabasas gives senior living homes bad names!
I should’ve done my research before bringing my mother to this place. The first thing that comes up when you search this place is ABUSE!
I’m not even sure if this place is licensed!
It is evident that no experience is needed in order to obtain a job in this facility. I am glad that we got my mother out because they were not taking care of her, she would’ve been better off being on her own than at Silverado. My mother was never kept cleaned. There was numerous occasions where my mother has feces all over her, which puzzled me because she didn’t even wear diapers. In addition, there were numerous days were I would visit her continuous days and she was wearing the same clothes. I believe that my breaking point was when the staff was more concerned about gossiping rather than taking care of my mother. This place really needs to reevaluate the people that are in charge because there is a lot of gossip and it always found a way to get to us. All I wanted my mother to be taken care of. I remember addressing this to Sonia Chambers and she was unmannerly; told me that if I had a problem to contact corporate. So then I went to Mikki, the lady in charge of the facility and she didn’t have any answers to my questions however she did tell me that if I wasn’t happy with Sonia Chambers to complain to corporate. She went ahead and gave me all of her information and this just showed me that if they didn’t take care of their employees how are they going to take care of the residents.

When I first moved my dad into Calabasas, I loved it. The people were nice, there were always people playing ping pong and music.
But a couple weeks in ALL of the staff changed. I think they got new management and everything went downhill.
Every week I would come visit my dad would be dirty, have feces on his hands and feet, he’d be unshaven, his nails would be overgrown, and he’d be wearing no shoes and clothes that weren’t his. Normally I’d just clean him up myself and redress him because when I tried to get help itd take at least 30minutes to find anyone to help. And they weren’t very gentle or calming to him. Watching them change and clean him reminded me of terrible farming practices.
The response time for major issues was also awful. My dad had terrible reactions to the drugs they insisted he needed and even developed SCABIES. We showed staff the rash and swelling repeatedly but it took months for them to address it, and even then they’d try and downplay it.
Finally they told us they were giving us 30 days to find him a new place. They said he was too difficult cuz he was strong and young. Yes he was strong and young but he is the sweetest, kindest and most gentle guy out there. They wanted more docile patients that they could wheel in and out of ridiculous activities with like bingo or cooking or word games that no patients were capable of.
Stay away from this place. It’s run by heartless people just looking to make a profit and do the least amount of work possible. I liked a few of the nurses and staff but I bet they got paid minimally while administrators that did nothing made the big bucks.
It makes me sick to think of how many families have to resort to putting their loved ones in places like this. I wish I had the ability to bring my dad home and care for him full time, but after 10 years of the disease and myself without the means to continue home care, the best I can hope for is a new institution with kind and qualified people that will not ignore my father.

This community has faced challenges that were dealt with accordingly and created the research and training that helped to educate current and new staff. The actions of those accused and committed should not reflect the entire image of such a great community that caters to the residents and supports the family. The use of pre hire exams to hire associates that can emotionally and physically perform their duties to work with those inflicted by Alzheimer’s and other memory impairment is now enforced. I would recommend Silverado to anyone in need of peace of mind and the support that is truly genuine.

Placing someone that you love is very difficult for any family to do. After taking the tour and meeting people and seeing what Silverado has to offer made our decision that much easier.
We had come from another facility and wished hat we had placed my father-​n-​law here from the very beginning. The loving care that Silverado gave my father-​n-​law was unbelievable. They took such great care of him. He was always clean, his clothes were clean, and his room was clean.
The food was delicious! What was incredible was if family was there visiting you could sit and eat with your loved one! They made you feel like family!
The activities that they have available for the residents are just amazing. Music, baking, movies, and chair yoga are just a few that they have. Silverado had a Family BBQ day with many activities as well. A fun day for all!
If you have a loved one that is in need of Memory Care then look no further! Silverado Calabasas Memory Care is simply the best. You will be at ease knowing that your loved one is being taken care of with the utmost respect that they deserve with these diseases. As hard as it is to leave them after a visit, you will have peace of mind knowing that they will be cared for the best way possible! The level of care is just through the roof!
You also meet other family members that know exactly what you and your family are going through and understand one another. There is comfort to know that others are going through the same daily obstacles with their loved one too.
You also become close to the staff at Silverado. They become part of your family. It is hard not to become close with the staff as they are such loving and caring people that you can find.
We still remain very close to some of the staff at Silverado to this very day! They are our family!
Sadly on Oct 11, 2013 my father-​n-​law passed away unexpectedly in his sleep. But his last months were the best due to the care, love and compassion that Silverado gives each and every resident that resides there.
HIGHLY RECOMMENDED!

This is the only place i WOULD send my loved ones solely because Andrea Maury. I sent my grandma here and they always treat her with respect. Shes very happy here and thats all that matters to me. She was abused at the last place so this place was a life saver pets are allowed and lots of kids in the community. thanks drea for keeping my grandma safe !

I have a close friend who recently admitted their family member to Silverado Care facility who has Dimentia.
I actually ran into Omar, their chef on site, to see how things were going. Talk about positive energy.
I’ve been on the loop here & there, and every time my friend mentions Silverado, huge smile.
Nothing but great things & the upper management is so caring.
Their senior guests are definitely a priority there. I’m so glad my friend’s family member is in their care.
Thanks again Silverado!

We are very impressed with the level of care that Silverado provides for their residents. The senior management here is as good as it gets, and I have to tell you, they have their work cut out for them. They are dealing with Alzheimers and high levels of dementia exclusively, and it is very, very difficult. Their floor nurses are also top notch and always know what is going on. Any family that needs Dementia Care in an assisted living environment really needs to consider Silverado. Really.

We love the staff and management at Silverado. They are wonderful to work with, and they treat us very well. We are there weekly and are very impressed with the resident care. Everyone who lives here is well cared for. Since Andrea and Mike have joined the Silverado Team, the level and quality of care has been markedly improved. There is no Assisted Living Community devoted to Dementia Care at this level, it is an extremely difficult job and they are very good at it.

My wife needed a place that would care for her and understand about her dementia. They have done a good job at trying to fit her into their community. They have nice staff, reasonable food, and a lot of activities. It has been a good place for my daughter to visit — they have games, a putting green, ping-​pong, and a pool table, which makes quite a challenge for a 10 year old. It has had a bad history, and has made efforts to ensure that their staff take care of the residents well. It is easy to walk around, and worth touring if you’re thinking of a place for your family member with dementia.

My father has been «LIVING» at Silverado in Calabasas for three years now, we visit often. I’ve always found the staff wonderful. I honestly think they care about their residents, treating them with dignity and respect. I would highly recommend this facility for your loved one suffering from alzheimer’s or any other form of dementia. My dad, for the most part, is happy and content which make me feel the same, knowing he is being well taken care of.