Universal Appliance And Kitchen Center

Owner is great! I appreciated him taking the time to reach out to me. Thank you Igor:)

BEWARE. CROOKS!!!
they sold me a broken washer of a wrong size.
i asked for the return within 24 hours after the delivery. They delivered the washer on december 10, 2015. i requested return on december 11, 2015.
they refused to take the washer back.
The representative Max is a crook, who said that it is a warranty issue and the washer should be fixed. My request was not to fix it but to return it, yet he refused to take the washer back. Lawsuit is coming.

Very competent and the best install hands down.
Calabasas store is the best.
The crew here is very good and personalized service.
Thanks

Worst customer service ever. Once they sell you the package, and they have your money, you’re low man on the totem poll. Phone calls don’t get returned. E-​mails go unanswered. Credits are not reimbursed for months on end. What was ordered is bait and switched. There’s no respect for the remodeling process. I would never spend five figures on high end appliances in this place again. It’s been 11 months and I’m still trying to get them to make good on what they sold us. They’re polite to your face and just impotent and passive aggressive in terms of customer service. Go to Warehouse Discount Center in Agoura Hills or Ventura (and save on taxes). This place looks nice, and sounds nice — but it’s terrible. Don’t risk your time and money here.

The manager had offered to speak with me on the phone to discuss this situation, but I will be honest — I did not take the time to follow up with him. I’ll bump the stars to three due to my poor follow up, but when there are multiple employees working and no one is paying attention to people in the store… not overly impressed when I am attempting to make a large purchase.
Thank you for your follow up and concern!

In April 2015, I purchased a KitchenAid dishwasher at Universal Appliance. Christopher Braxton did a great job helping me. He really listened to my description of what I was looking for and he had great product knowledge. He quickly helped me pick out the perfect dishwasher in my price range and showed me how to use it as well. It was easy and comfortable to work with him because he was low key and not high pressure. Plus the installation was professional, clean and timely. The dishwasher works wonderfully, and I already went back to Chris at Universal to buy a KitchenAid microwave which I am also happy with. The microwave installers went above and beyond to reinstall the vent that had been improperly installed with my previous microwave.

We bought a high-​end dishwasher from Universal and tried to coordinate delivery day/​time that would work for us. They told us it would be delivered between 8AM and 12PM. We asked if we were on the beginning or end of the delivery schedule and also requested a call 30 minutes at least before they would deliver within that window and were told we were the 2^nd delivery of the day so probably by 9AM… we called at 10:30am after not hearing anything and the guy on the phone said, probably by 11AM or around 12PM, we said, which is it, around 11 or by 12? The end of the window is 12PM, not «around 12». Okay he said, yes it will be there before 12 (he would just agree with anything and never checked on it, he couldn’t wait for us to stop asking questions about it and hang up). 12PM came and went, we called again at 12:30PM, were told they were finishing up a job and would be there «shortly». «Shortly» became 1PM, finally, around 1:20PM they showed up. They called 10 minutes before driving in the driveway and the delivery people shrugged when we told them they were here after the delivery window. They didn’t care or acknowledge it in any way. The numerous times we called, Universal responded to every inquiry about the delivery with responses like: we can’t contact the driver, we can’t reach the driver, we don’t know the driver’s schedule, we don’t know how to have them call you, etc. Want good delivery and customer service? DON’T BUY FROM UNIVERSAL, they assume you have no life and will sit by the phone and wait by the door for WHENEVER they feel like delivering your appliance and have NO correspondence, NO schedule for deliveries or communication with their drivers — our whole day was ruined by them being ¹¹⁄₂ hours late — Dr. apt had to cancel, flight out of LAX almost missed, what do they care, they have your money because you already bought the product, they could CARE LESS if you ever get it when they throw out random insulting huge windows for delivery. We are SO tired of spending thousands of dollars at places like this and being told the delivery window is half or a whole day then having them not stick to the already ridiculously long delivery window. GO SHOP SOMEWHERE ELSE! We complained and asked for the store mgr and were told he was out on a delivery (REALLY!?) and still have never heard back from him about our issues with this. Don’t call us — don’t worry — we’ll shop down the street and TELL everyone we know to do the same.

Learned our lesson and will NEVER purchase from them again. We purchased a very pricey Wolf Grill. They said they needed to make some adjustments to it then spent two weeks delivering it (even though it was sitting in their store). When delivered, the part was not installed, nor was it delivered with the grill.
We had to make multiple phone calls with Universal to get a replacement grill for an event we’d planned. Though we’d purchased a multi-​thousand dollar item that they delivered without the necessary part, they had the nerve to charge us nearly one thousand dollars for a «loaner» grill (which we, not they, suggested), which they said would be picked up when our Wolf Grill was in working order and we’d be refunded the full cost (we confirmed this multiple times on the phone with the rep before accepting a loaner).
We (not Universal) had to follow up multiple times over several weeks to figure out when the part would be delivered and installed. One of these visits was to the physical location. At that time, we asked about another Wolf appliance, which they had in stock and we subsequently purchased that same day. (Another pricey Wolf item).
When the Wolf grill part finally delivered — weeks later — and we had the loaner grill picked up, they said it wasn’t up to their standards and applied a partial refund. Please note that all we did was use it like you would any grill, then clean it off with an expensive grill brush. They didn’t deliver a cover with the loaner, so of course it wasn’t shiny because it was outside. But — it was in perfect working order and literally used around 6-​times over a 5 – 6 week period.
I believe it must really be hit or miss with the people who work there. While some are very helpful and nice (especially when they want to sell you something), they lacked professionalism when it came to this transaction.
I think if you’re serious about purchasing high-​end appliances or grills, please conduct your due diligence. There are absolutely better places to buy appliances than Universal Appliance.

I just got my delivery on my new Wolf range. I just love it. The service and the delivery crew were very professional. The delivery guys went the extra mile to hook my range up the right way. I got the bust price after shopping around from Thomas. I do recommend Universal Appliances for all of your high end needs. Peter

I called and spoke with Christopher on the phone regarding my dilemma of choosing between two different ranges. He helped me and we completed the transaction seamlessly all over the phone.

So not helpful.
Me: Hi, I need assistance with a microwave
Them: yes?
Me: I have a ten year old microwave. I need help identifying the current model and whether my existing trim kit will fit
Them: it won’t. Go to our website and look up countertop microwaves for information
Me: I did, I selected the model and it said call for pricing
Them: we don’t do that, you must be on a competitor site
Morale to the story– I guess a microwave sale isn’t interesting. I called pacific sales. They offered to ship to my house or have in their store for pickup the next day. Once there, they helped us measure the existing trim and recommended a small modification and provided the name of somebody to make a custom one if needed.

I just moved to calabasas and I was looking for a place to buy a fridge, I found universal appliance, I was very please with their help and their customer service they help me find exactly what I was looking for, and I’m very happy with my purchase… Thank u so much

When I needed a dishwasher and could not find the one I was looking for anywhere else I turned to Universal Appliance in Calabasas. Not only did they have the unit I was looking for but they delivered it to us the next day. I received great customer service and they answered all of my questions and concerns. Unlike other places I had call Universal was very knowledgeable and HELPFUL. I recommend Universal in Calabasas.

Universal Appliance and Kitchen Center in Calabasas deserves all of the 5 star reviews that they have received on Unilocal.For 2 weeks over the holidays I was trying decide which refrigerator would work for the home I work at. Long at Universal Appliance was incredibly helpful and patient. He communicated with me over the phone and email until the day of delivery. When delivery day arrived the service men were excellent! They were completely on point, friendly, and did their job until the it I was completely satisfied. I would highly recommend using this company!!! Cheers!

Great customer service, great advice and great prices. I wouldn’t go anywhere else for my appliance needs.

I want to acknowlege the helpful support i received from Maida Magaña, the Calabasas store Manager.
Maida was extremely accommodating when assisting me and in satisfying my requests with regard to my purchase of an LG Washer and Gas Dryer:
1) She matched Home Depots prices (which were substantially less).
2) When Home Depot dropped their prices even further, 2 weeks after my units had already been delivered and installed, — she extended an additional price adjustment to me, at my request.
I believe this to be a concrete demonstration of the good will UAKC is keen to establish with their customers.
Furthermore — the 2 chaps (direct employees of UAKC, not sub-​contractors) who delivered and installed the appliances, were absolutely fastidious in their attention to detail — considerate, careful and precise.
It was a tricky, tight fit — requiring some expert manipulation — both for removal of my old units and stacking of the new ones.
No one could possibly have handled it better.
The entire sales transaction was conducted over the phone — with email follow-​up for confirmation of what was agreed.
If you are shopping for appliances — give this neighborhood business the opportunity to make you a satisfied customer. Based upon my experience — I believe Maida will attempt to fulfill any reasonable request.

My range, refrigerator and microwave are all installed and I wanted to say thank you to my sales person, Long and your installation team, Sal & Valentin.
From the first time that I called Universal and spoke with Long, the day I wandered in to browse right up to the day my appliances were installed you provided exceptional customer service! I appreciated your straight forward approach. You provided valuable education and options, but never pressured or pushed.
I visited and called a number of appliance stores, but Universal and specifically, Long, were the only one that I trusted to purchase them from. Universal had the best selection of appliances to see and touch, but it was your approach to finding out what my priorities were and working diligently to find the best solution for me and my family.
I also want to commend your installation crew, Sal & Valentine. They did a great job even though they ran into multiple challenges with my installation. They were professional, helpful, courteous, but most of all they really knew what they were doing. When they ran into a problem with the fit or configuration or…, they knew just how to approach it and patiently provided great solutions. They also were very kind to give me time to clean behind each appliance as it came out before the new one was installed. Last, but not least, they took the utmost care with my home.
Thank you for your help. I am so excited to get cooking with my daughter!

We purchased a beautiful new Bertazzoni over the range microwave a week ago and had it installed today. Maida, the store manager assisted us with our purchase. She was very friendly and knowledgeable. We discussed our options and eventually decided on the Bertazzoni KO 30 PRO X. Ivan and his assistant, employees of Universal came to do the install. We were scheduled for him to arrive between noon and 5pm, they arrived at 5 minutes after noon. They were friendly and worked efficiently as a team. The install only took about 50 minutes including clean up. The install was done better than the previous one we replaced. Plus Ivan took the old broken unit away for us. Thank you Universal for making this a smooth purchase and install!

10 days ago I purchased a Maytag washer/​dryer from Universal Appliance. Did it 100% over the phone. The salesman was super nice, low pressure and attentive to my needs. He gave me what appeared to be a very good deal. A few days later I was in Home Depot and priced the same appliance there. Turns out I saved over $ 100 by shopping with Universal. Awesome!
Today the nicest delivery/​installation guys on Earth delivered and carefully installed my new appliance. They made sure it was perfect, meticulously level and worked. They were great and deserve 6 stars.
I had a flawless shopping experience here and will buy all future appliances from Universal.

Universal Appliance has store locations in Calabasas & Studio City, CA.
They sell high end home appliances, kitchen appliances, refrigerators, ovens, washers & dryers, … and unique items such as wine coolers, bread warmers, stove tops,… even plumbing fixtures. Their customer services is really high level. I highly recommend you visit one of the Universal Appliance showrooms.
26 767 Agoura Road Calabasas, CA 91 302 818−880−0011
12 050 Ventura Blvd Studio City, CA 91 604 818−755−1111
Click Map: Calabasas |
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