Camping World of Birmingham

That we had a couple of small issues, our experience has been very good. A big thank you to Gerome our sales person, Scott and Matt in finance and Tony and Rick who completed the service, they made sure we had everything we needed. And though we had a couple of small hiccups, they went above and beyond to rectify the situation and make it a positive one. Thank you all from the Welch family.

Friendly people but unfortunately, this service facility, and perhaps all service facilities, routinely apply fraudulent charges to service bills. I made an assumption that southerners would treat me fairly and honestly, because I’ve met so many warm and honest people down south. I will be more careful in the future.
What happened to me? I brought my camper in for refrigerator service. They did not do a thorough evaluation of the problem, and I’ll expand on that later. I did not take a good look at the bill before I left. Reviewing the bill, they swapped a few parts and did not check the flue for obstructions, which was part of the manufacturers service recommendations, and did not repair anything.
I read the manual so I’m somewhat familiar with the methodology to test this refrigerator. The service manual I read online recommended professional service specifically, because of special test equipment was needed. This facility did not have the test equipment, so they really do not know for certain what the problem is. They did not offer to find the part they said I needed, and said it was unavailable. I knew that was nonsense. I was able to find it. I’d have it ordered now I if I was sure that is the problem. Why could they not do this? This reinforced my belief that they were sure what the problem actually was. My guess is they would not want to order a part and pay for overnight shipping costs if it would not fix the problem.
When I got the bill, I was focused on using my iPhone to try and find the part (using the part number the listed) that I needed and did not study the bill very well. I should have studied the bill more carefully before leaving the store. My main concern was getting the recommended part and keeping my food cold. I was stunned to see the bill include charges for «Freight» $ 20.00 and «Shop Supplies» $ 19.34 – nearly $ 40 in fraudulent charges. Additionally, the description of what was done did not include using test equipment, and instead consisted of swapping parts. They did not inspect the flue for blockage – a normal part of this sort of repair.
There were no parts installed, nor were any shop supplies needed. This is fraud. The manager told me this was a «mistake». Later one of there employees told me these charges are «automatically applied to all services». So they routinely charge for «Freight» and «Shop Supplies» as part of their billing software without any basis in the service performed or the nature of the service performed. No mention was made of this prior to the service. How many other people have been ripped off by this store – routinely – by mistake – every time they process a bill? They admitted to me their software adds these charges to all bills. That is systemic fraud.
Two phone calls to this service center did not garner a response. I complained to the main corporate office, and was able to put pressure on them to make something happen. The local service center offered to refund the «mistaken» charges only if I returned to their facility. And later offered me a $ 25 gift certificate to offset my fuel cost for another trip to their store.
It’s fraud to apply charges automatically without regard to the actual service being done. Every «mistake» will always penalize the customer. There will never be a «mistake» that favors the customer. By building it into their billing software and let it «accidentally» slip through, they can then blame the software for the mistakes, when the whole process was designed to yield perhaps $ 10,000 per month additional billing.
To recap: I feel they did not adequately diagnose the fault in my refrigerator, because they did not inspect my flue. I was charged for service they did not complete. I plan to inspect the flue for an obstruction myself tomorrow. After that I will take a change on ordering a new circuit board and see if it fixes my problem.
The bottom line: I was so upset by the fraudulent charges, and the poor diagnostic work, I will never again do business with Campers World. When informed this charges are applied routinely, I started to feel my blood pressure go up and my chest get tight. I declined the $ 25 gift certificate – I won’t be going back. This sort of nonsense will kill me. I declined the offer to bring my RV back again – I’ve wasted enough time. I don’t like to being so upset. I am voting with my feet and taking my business elsewhere.

Worst service ever!!!
Wish I could do less than one star. I have had my travel trailer in for warranty work. They have had it 10 months. Still not ready. Refuse to answer calls and return voicemails. They give me the run around everytime I finally get I touch with someone. Would not buy ANYTHING from them. Worst costumer service I’ve dealt with in years! BUYER BEWARE!!!

They don’t just sell campers. They also have every camping supply known to man.
After buying a travel trailer from them, I’ve been very pleased with all of our follow up service from them. Our representative, Chris, has basically become a friend of the family. Not that we’ve had a bunch of problems, there just tend to be a lot of questions when you buy your first travel trailer.
Their general shopping area is huge and has everything you could ever need when camping and traveling. Generators, toys for the little ones, adapters, etc… They have it all. While it appears to be a little off the beaten path (if you live in Birmingham), it’s actually a quick trip down I-​65.