Jiffy Lube

My husband took our car in for an oil change on 6÷28÷2015. On 7÷4÷2015 our car engine died due to Jiffy Lube’s improper installation of the oil filter. We have been without a vehicle for 3 weeks and the organization has not returned any of our calls in two weeks. Please don’t take your car here. I did not expect that a $ 100 service fee would cost over $ 6000 worth of damages and fees to my household. Although I’ve added a star it is not my true rating.

Yesterday I took my car in to Jiffy Lube for an oil change. I typically take my car to other Jiffy Lube locations but I decided to try one out that was close by. Everything seemed fine with the location until i asked if they change cabin filters. They started looking but they came back and said «we cant find it so that means your car does not have a cabin filter». I found this odd because i have read in the past that it does have one. So i left the place and as I was driving home my car started to shake vigorously. I took it home and popped open my hood. The dip stick was not pushed in all the way. This was letting air into the engine. On top of that I bought a cabin filter for my car at an advanced auto part store and replaced it myself in under 10 min. I am very angry about this since I have lost all trust in Jiffy Lube seeing that I cannot trust them in doing an oil change or even giving me credible information about my car.