Alex Moving & Storage

Ikea needs to use a different freight company. On a Wednesday I was told they had no staff to process orders. Sounds like a them problem, not a me problem. If I had to move a whole house, how could I expect not to be sleeping on the floor if they can’t even deliver 3 items (a bed+box springs). HAH. The agent was terrible and couldn’t figure out that she needed a tracking code (which I offered her first). She asked me for my ikea order and said it was «too long» but by then I had closed out the window with my tracking number. Jesus, do you know how to do your job or nah? Frankly, I wish it was just shipped via UPS Freight or Fedex Freight. At least then I can get some real customer service.

If I could give this company a negative 1000 stars I would. Due to their incompetence, negligence, or worst, we lost everything we own when we trusted them to store our belongings for a short time and then move us to our new home. While we will never know the true and complete story, they allegedly moved our belongings from their storage facility, packed them in a shipping container on a trailer, and then left the container in their unsecured parking lot. The container disappeared one night and they «assumed» it had been picked up by a freight forwarder (Without any authorizing paperwork or a manifest? Really??!) They supposedly did not discover the container had actually been stolen for three weeks and did not report the theft to the police until then, long after the trail was cold. Their sales agent, the police detective, and our private investigator all told us they believe it was an inside job, but good luck proving it.
At the time of the move, we had just retired and had trusted Alex to move a lifetime of precious family photos, heirlooms and works of art, along with all of our furniture and household items to our new home out of state. After the theft, all that we had left was the clothing in our suitcases and our dogs, the only things we could bring with us on the plane. Furniture, dishes, pots and pans can be replace, but every single photo of our children as infants and precious rememberances of family members now gone cannot be replaced. Our lives will never be the same thanks to this company.
As difficult as the loss was to accept, the attitude of Alex and North American Van Lines was even worse. Alex would not even return our initial calls to him and instead had his salesperson call us back. When we did eventually speak with him, he told us they were in the process of reviewing their security cameras to see if they could discover more information about the theft. We later discovered that they have no security cameras. We had to repeatedly demand reimbursement for the $ 20K we had paid up front for them to move our belongings once it was clear there were no belongings to move. Yes, we were eventually paid, but it took nearly three months, and we certainly could have used that money in those first three months to replace essentials we desperately needed.
Selecting this company was the worst decision of our lives.

I would not use this company! The agent was great — but once he was out of the picture — the movers and driver were terrible! This is our 5^th relocation and our worst! They repacked the truck after they left our house and combined other people’s belongings with ours. They did not check off the inventory list when they unloaded the truck — it was a mess! They broke a 60″ TV and we are still missing other items. The driver never called us with updates and they showed up late. The workers complained constantly. The damage and missing items were not reimbursed. I do not recommend this company!

They snapped a leg off of a 150 year old table and lost another one. They arrived 4 days late and never called with updates. If you are moving, sell your stuff or rent a U-​Haul and move yourself, you will do a better job, why? Because it’s your stuff and you care about it, they don’t.
In all, the damage they created totaled over $ 3000.

Great team! Just had Alex move me from LA to NY. They brought my belongings to S & D Transfer in NJ till my apartment was ready. S & D, also North American Van agents, completed the job and were also terrific. My stuff, including delicate art and equipment all arrived in tact, and I was always able to talk with someone throughout the one month process. Everyone was courteous and attentive, and, best of all, they had the best price of all the major movers, and stuck to it!!!
HIGHLY RECOMMENDED by someone very picky.