Golden State Storage

I have been a habitual and repeat user of storage facilities with one hitting my credit card most months in the past 12 years.
These guys are the best.
Super clean facility. Very good security. Clean!!! Well maintained. Very professional. And, the people who work there are top notch. I recently moved out and every part of the experience was outstanding.
I highly recommend this facility. You won’t find a better storage facility.

This place is clean, safe with good price, without any hidden cost. I highly recommend it.

The staff was very friendly and helpful. I got a tour and a look at how big my space was. I had a lot of questions including if their has been an theft here, which their weren’t any. This is my first time using a storage unit. Everything was just well organized and easy.

Brian Evans came to my rescue! I am moving on a budget and went to Home Depot looking for tie downs, straps, etc. Of course, there was no one in the department that knew anything. I left very frustrated and thought I would just drop by the nice looking storage facility I pass by every time I visit the adjacent shopping center. I walked in, Brian greeted me warmly, and although they did not sell the straps, etc., he went to the back and showed me some they had and advised me on size, weight, etc. He gave me more help and good old fashioned customer service than I’ve ever received at Home Depot. I would highly recommend this wonderful young man and the company he works for.

What a GREAT EXPERIENCE!!! Brian was so professional, he went the extra mile to make our move easy. The facility is clean and well kept, this is a great place!

Brian was extremely helpful to me and my boyfriend when we needed a last minute unit. Thankfully we were able to get one on the first floor! He gave us a grand tour of the property and made sure we had everything we needed to unload everything from the Uhaul we had rented from the facility. Everything was clean and easy. Thank you so much for the rock star service Brian!

Very clean place and helpful staff. I was given a tour of the grounds and shown several units that would fit my furniture. The office was very nice and the entire place felt very safe. I will be choosing this store when I move next month.

This is one of the nicest storage facilities that I have ever rented at. The office is under excellent new management. The facility is clean and feels very safe. I would recommend this place to anyone.

Just got our storage today and very happy with their service. The lady owner gave us a swag bag and a bottle of olive oil they’re having a good deal right now so I would recommend this place to everyone!!!

Okay, my first review of Golden State Storage trashed this place pretty good. The abysmal experience with the office manager there when I tried to rent an RV space can’t be undone and would be a disservice to Unilocal readers to not include. I was treated as poorly as I ever have been at a business before.
That said, I have never been more impressed by corporate management once they got wind of this incident. Their response was immediate, gracious, and ultimately outstanding. They were concerned and respectful, listened to my side of the issue and ultimately are making some repairs and upgrades to their gates as well as having taken care of repairs to my trailer. They worked directly with the repair facility to cover the costs. Everything they said they would do was done and the response of both gentlemen was just great! They definitely took and kept the high road the entire time.
So the lesson here, the company that owns this location and several others in the area is great at addressing customer concerns. Given there have been two highly negative reviews about the office manager in less than a week, this appears to be the real issue and hopefully it is being dealt with in the same professional manner and your experience here will be better.
If I were still in the market for a storage place I would definitely consider this location again. Despite the issues I had it was clean and appeared well maintained and conveniently located to the freeway.

If I could give this place a zero I would. They are over priced and the owner is incredibly rude! Uhaul advertises them as a 24 hour facility as well, but when we tried to leave it at 9:00 at night the owner yelled at us to «get out». Don’t use this facility. God knows what they do to your stuff that you leave here!