New Balance Factory Store

I went here to purchase a pair of shoes, but the Store Manager … FOLLOWED ME AROUND EVERYWHERE I WENT… It wasn’t like he had asked me if I needed anything… Just FOLLOWING ME… I felt as though that was Poor Customer Service, I will go to another Store to make my Purchases… if you are a Consumer who enjoys bringing followed … This is your Store…

This location always has a nice mix of styles and extremely affordable prices. The associates that work here are very attentive and pleasant during the shopping experience. I like unique tennis shoes that are comfortable and I believe New Balance kicks offer that. So both the hubby and I were able to find a pair of shoes. They had a great sale but honestly even without it, the prices are already remarkably low.
I’m happy with my new shoes and look forward to wearing these fresh kicks.

very bad customer service. staff are rude and store manager is clueless.
don’t shop there.

I actually bought my New Balance («NB») sneakers online recently, but when I came into this NB Factory Store at the Camarillo Outlets with my husband, I thought I’d ask if they sell any padding/​liners for my sneakers and shoes. Not sure what even made me think of it because I usually just buy Dr. Scholl’s liners from drug stores. Since we were going to be doing a lot of walking in NYC, I thought that perhaps NB might have something to offer. I never had any point of comparison, so I thought Dr. Scholl’s cornered the market on this kind of stuff. I was wrong. I paid almost $ 30 for one pair at this NB store, which is shockingly high to me for liners, and I almost didn’t make the purchase… but something told me they’d be awesome… and awesome, they are !! In fact, they are such high quality that I walked around NYC with almost NO complaints from my feet… and they usually give me some serious pain and discomfort, and that was with Dr. Scholl’s already in place. The NB liners (I bought 2 pair) exceeded my expectations, and they brought me ultra comfort. Excellent arch support, heel and ball support too. I want to also mention the sales associate… I told him what I wanted, and he brought me right to their display. He then handed me the one he thought best described what I was looking for. I’m glad he did because they had dozens to choose from, and they all looked the same. He got it spot on, and my feet have been happy ever since.
I also bought some socks, and they are really soft and well padded as well. Considering I had brand new sneakers, and I waited till NYC to «break them in,» I could/​should have had some blisters, but I didn’t have one because of all the cushion and comfort that I received from all these NB purchases. Gosh, I almost forgot… I love the NB sneakers, too, even though I purchased online. They’re still NB… they’re lightweight, kinda cool looking, and very comfortable… especially now with the added help of the inserts and socks.
Check this place out… while kind of pricey, you do get what you pay for… good quality… and happy feet.

I visited last night with my husband, who was checking to see if they had shoes in his odd/​wide size. The store was clean and well stocked and the associates were plentiful and asked me more than once if they could help me. The staff members I talked to all smiled and made eye contact. My husband’s feet turned out to be wider than last time he was here, so he didn’t find shoes that he liked, but our visit was positive nonetheless.

Unfortunately, the shoes sold here are cheaply made and last only weeks for active kids. I don’t like to buy my son’s shoes on the internet because he cannot try them on. He has wide feet, and New Balance is one of the few companies that consistently carries youth sizes in wide. I bought two of the same model and both pair started ripping at the toe seams the first few days of wear. Neither pair lasted longer than two months, so I decided to try another model and saved them all summer for the first day of school. After three weeks, the soles started coming loose and I noticed holes forming on soles, as well. Tried to stretch them out for one more week while I waited on another brand to arrive from Zappos. BIG MISTAKE! Son got horrible blisters on his feet and water soaked his socks from holes in the shoe. Will never ever buy another pair of cheaply made New Balance shoes ever again! Sauconys from Zappos already worn every day for three weeks and are still in excellent condition.

TERRIBLE service. Their clothing hangers advertise sales and discounts for NOT that item! Went into the store to look at their work out clothes and saw that the hangers had advertisements that said «sale 2 for $ 25», I pulled 2 pairs of pants in my size and take them up to the counter to check out. The cashier rings me up for close to $ 40, told her that that’s not what is advertised on your racks. She sends one of her associates to check on the price, but wanders around the area not really with the intent of looking for my item. My husband had to pull the item off the rack to show her the advertisement that was hanging on the hanger. The associate and cashier then banter back and forth only to realize that THEY had put the sale advertisement on the wrong hangers. The cashier refused to honor their mistake and made me feel like I was the liar that switched their signs on the clothes.
while waiting in line, the customer ahead of me had left in a huff, also because of mis-​advertisement and that the cashier was so rude.

GOT 100% AMERICAN MADE SNEAKERS!
Yup!
How much?
About $ 100+
Worth it?
Every damned penny!
How many models in this Outlet store?
One, but that is all you need.
Can you find other special or custom 100% ones at good prices?
Yes, Ebey has all kinds… especially for various Marathons. I have the Boston Purple, the New York, etc…
NB also has a custom design your own custom sneaker that has thousands of different color combos for around $ 200 …only on their website.
Do I have to remember the weird model #‘s to get the 100% ones?
No, just make sure that they are labeled as such. The model numbers vary from year to year. Weirdly the most expensive 100% ones for $ 220 are not as comfy as the $ 160 ones.
Do they have nice service?
Yes, but they are clueless kids.
Can you be fooled by other sneakers in the store?
Yes, there are cheaper ones that are NOT 100% Made in America…
ANYWAYS BUY the most expensive ones in the store. The Outlet price is still $ 20 – 50 cheaper than what you can get elsewhere… unless Nordstroms is clearing out last years model…& you can snag a 50% off deal. I order 5 pairs, that time!
YAHHH!!!
Are these 100% Sneakers good for your feet?
They are super, especially with a decent-​great pre made or custom made better insole… either the Sorbothane type, the fancy stand on the computer analysis type of insole, or pay the huge price to see a Podiatrist.
Will your poor broken down OLD BODY THANK YOU?
OH YES!!!
My torn ACL & Fused Back thanked me!
Do they have other carp in the store? Yes, but it rarely 100% cotton nor made in the USA. Oh… they have no fish nor carp (I meant crap, but the damned spell checker, made it a fish).
Are you paying attention to my words of wisdom & do you find this useful?
Zzzzzzzzzzzzzz…
Oh, the 5 STARS is most for their last 100% MADE IN USA, by AMERICANS
, SNEAKER…
I wear to work, play, going out, on the beach… it is like
HEAVENLY PILLOWS on your poor tired feet.

The store clerks here are retarded. I asked for a non-​slip shoe, and they sold me a shoe that was not slip resistant. I live in Glendale, about 50 miles from this store, so the price of gas of returning the pair of shoes is not practical. I have to return them, I feel so ripped off, because their stupid, greedy, clerks just wanted to make a sale. I would never buy another new shoe from them again.

The shoes they carry in this store are factory seconds. They will tell you they are called seconds because they are overstocks. If that were true, I assure you they wouldn’t be calling them seconds. Anyway, I bought some shoes, they felt like two different shoes on each foot. Definitely seconds. I took them back. The prices aren’t much better than you can find online or in store on sale.

I am in shoe heaven!

Man am I upset with myself for not getting the girls name who helped me out. She was awesome and should be recognized. I am not sure how but at 40 years old my foot has grown. She helped me find the right shoe in the right size. Everyone here was nice and helpful.

very good selection and helpful staff, pretty much just what you’d want. the only bummer for me is i wound up getting a pair of shoes ½ size too big since they didn’t have my size. the salesperson said that for trailrunning he recommends that. i’ve tried to use them a few times and i feel too much movement and i’m sure i’ll have to bring them back — the cool thing is you can bring stuff back within 30 days (i think for a credit or exchange). the uncool thing is it’s out of the way for me. oh well…

Good selection even got a pair for my girl.

New Balance is awesome. They’ve got great-​looking pairs of sneaks. The staff was friendly. I’d definitely come back again!

I love this place I get very good deal for shoes for my son and my hubby. Nice kids shoes cost usually $ 50 a pair if I just order from online or go to malls, but I got 3 pair of shoes for my son $ 49 which is incredible deal.
People work at here are also very nice:)

As someone who has wide feet New Balance shoes are a godsend. And having an outlet store less than ten miles from where I live!!! Must have done something right in my life, hehehe. Cannot add anything new that the others have mentioned already. Good prices on shoes, sales people who are there to help but aren’t too pushy, a good selection of shoes.

Hubby and I stopped here on our way back from a «Sideways» weekend trip… New Balance shoes for $ 25, are you kidding? I don’t think I’ve ever bought decent gym/​for under $ 30…and I still haven’t (the $ 25 pair was for hubby’s pair, not mine).
The sales people were «just friendly enough» — meaning, they were definitely available and willing to help, without being pushy.
Unfortunately for me, I forgt to get the VIP coupon book, otherwise I would have had extra savings like CJ J. :P Oh well, there’s always next time.
5 shakas, NB Outlet… you guys rock!
Of course, I had forgotten about the VIP coupon book CJ mentioned, that would have made it THAT much better. :)
In any case, 5 shakas… fo’ sho’!

New Balance! You made my day!
On the way back from SB, I was going back and forth thinking should I go to New Balance? I have been looking for some casual sneakers but haven’t had a lot of luck. Well I decided to go and ended up there 5 minutes before close. Sorry!!!
Everyone was super friendly and helpful even though I came in 5 minutes before closing. I’ve worked retail and let me say I don’t think I was THAT nice when customers came in 5 ’til close.
Sneakers. Grey. $ 29.99??? — 30% off coupon from the VIP coupon book? Are you serious? AND GREAT customer service?
If that doesn’t equal 5 stars I don’t know what does. :)

Great selection, really good prices, and the staff is extremely friendly.