Best Buy Mobile

I went to both AT&T stores nearest me (Boylston and Cambrideside) to upgrade my phone using a shared upgrade instead of my own. Both stores failed to help me, insisting that the phone I wanted was out of stock or that the procedure couldn’t be done in-​store. Thankfully the wonderful team at this store took the time to work with me to figure out the problem. I walked out of the store with a new phone and all of my data transferred. Everybody who helped me (it was a team effort) was patient, knowledgeable, resourceful, and genuinely friendly. I don’t need to deal with going to a mobile phone store often, but from now on I’ll be going here for whatever I need.

The manager at this location goes above and beyond to bring the best of service to his customers. Despite being a smaller location with limited product on the shelves, they will get you what you want in a timely matter.
I will definitely be back to pick up my next phone.

If you are buying any Apple products I suggest buying it from the Apple Store. I bought an iPhone 6 with them. And because they didn’t have AT&T I bought Verizon contract free 32gb for 840. LTE didn’t work so I had to return it. Was a disaster. They said the imei number didn’t match the receipt and they couldn’t return it. Which was ridicules cause I clearly bought it from them. Tried to reason with them for ten minutes but they offered no help. Kept insisting its impossible and I’m bring them a different phone. So went to best buy store (in the first floor) and returned it with no problem. It matched and everything was fine.

I went looking for a push-​to-​TV device and was sent on a wild goose chase around the store. I’ve been to the Best Buy in Everett and had the «by-​the-​books» type service there — overly-​trained but at least helpful staff, and that store is laid out much more intuitively. At this Best Buy in the Cambridge Mall (2 floors) I saw groups of employees huddled around, and when I finally stood close enough so that I could catch one guy’s attention, he sent me upstairs to the TV department where I strolled around for ten minutes before finding a staff person. When I told him what I was looking for, he sent me back downstairs. And you guessed it, I was sent back upstairs. Finally the guy upstairs in the TV department went on the computer to see if they had in stock what I was looking for and said «we don’t have it, why don’t you just order it online?» I walked out of the store and ordered one from
and decided I wouldn’t be returning to this Best Buy anytime soon.

For the bad rap that. Best Buy gets as a company, these guys go the extra mile to make sure they make it right. I had a nexus s that was scrapped via the service plan that I got unlocked on t mobile and these guys fought to make sure that my replacement a top caliber phone.
They took a long time to handle the order but they did a great job.

So it seems like it has been TOO long since I have done a positive review, but now I must!
This is for a few months ago, but since I was talking about it with a couple friends this week, I wanted to post to (hopefully) help others out!
If you need a cell phone, IMO, Best Buy Mobile is THE BEST place to go! This is the small store on the corner of the second floor, not the big store.
I almost never would have thought to go here instead of the phone store or Apple store, but am glad I did!
Why is it the best place? well, lets see
1. They offer ALL plans. ATT, Verizon, Sprint, TMobile, Virgin and Boost that I recall.
2. They offer all levels of phones, form free phones to iPhones and Androids
Ok, so now you are saying. They have all plans, all phones. so it is like wrapping up the Apple store, Spring store, ATT store and Verizon store into one. YAY!
But wait, it gets better
1. They offer trade in. yes, some other stores do this, but not all. I was trading in my iphone 4 (that had just taken a bath, and turned on, but you could not make calls on). They gave me $ 196 trade in towards my new $ 199 iPhone 4s
WOW!
Yes, you saw that right. Now, your value may vary. Trade in a 5 year old blackberry you will get $ 8. But if you have a recent, decent phone, you can get money to help you pay for the new one.
You can also trad ein tablets, iPads, etc
2. Best Buy Protection/​Insurance.
Now, insurance is a debatable topic. Some people believe in spending $ 8-​$ 15/​month in case their phone breaks, some dont. Apple will let you replace it once with a deductible. ATT twice, with a deductible.
Best Buy? for $ 12.99/month, replace it as many times as you want with no deductible
Yes. FREE
— drop it in the toilet and waterlog it? bring it in and get a new one
— throw it against the fall in a fit of rage when arguing with your Significant other? bring it in, replaced
— dog ate it? bring it in replaced!
you get the idea. Yes, if it gets stolen, you are S-​O-​L. But if you can bring it in to them, in pieces, broken, shattered, no working, you get a new one for free. and you can do it the next week too, and the week after that, how ever many times you want for FREE in the TWO YEAR period.
wow, that alone makes it worth it to go there!
And what is the icing on the cake. The staff at THIS location was amazing. They helped m, they transferred my stuff over, they made it quick and easy, they didnt try to upsell me or change my mind. And when I went back 4 months later to replace the phone I had broken (was riding my bike and dropped it on the pavement at 25 mph), they remembered me! WOW!
So if you need a new phone. An android, an iPhone, a tablet, a secret burner phone to hide from your boyfriend or girlfriend to text someone you shouldnt be texting — go there. Professional, great service, all plans to compare, all phone, and the best insurance out there.

It’s Best Buy thats over the food court. Smaller place that concentrates on phones, hence the «mobile» part and it’s a bit over priced but if you go up to the counter and ask for help, the service is fine. Large slection of phones, pads and accessories. Tons of cell phone parts, batteries, cases, holders, chargers and covers.