Big Picture Framing

Very good, reliable, timely service. they know what they are doing. Great selection of frames. Reasonable prices.

Quality framing friendly professional customer service.
Thank you

I’ve had mixed experiences with this store, but overall I’m pleased with the quality.
Some years ago, they made a beautiful custom frame for my diploma. Good price, looks great, I love it.
Some months ago, they completely lost a signed drawing I’d received as an engagement gift. Fortunately, it was a print, so they paid to have it replaced, though they did not refund the cost of the framing. (Edited to add for clarity: They framed the replacement with a ready-​made frame, per my original order. I’d already paid for that frame and the labor.)
Recently, I had a few paintings (things former housemates had left in flimsy storage) framed, most in ready-​made frames, one custom. The price was reasonable, and they informed me when a ready-​made frame was available in an appropriate size. The paintings came out very nicely.
Overall, the quality of service is very high, so I’d dismiss the lost print as a fluke. I’m glad I took my business there again.

I paid roughly $ 200 (and that was WITH the half-​off Groupon discount) at the Porter Square location to have a special gift framed, one that I intended to send by mail internationally as a birthday gift. This was almost two months ago. I then specifically requested that the framed picture be delivered to the Harvard Square location, which the sales associate said they’d do free of charge – but she insisted that I pay up front for the whole job in that case. Fine, I could understand that. But I really needed it to be delivered to H Square as I wanted to mail it off from that location.
Not only do they NOT call you when your work is ready, which I already think is a reprehensible policy for a business that supposedly functions on and pride themselves in customer service, but they can’t even uphold their promise of having something delivered somewhere when they say they will. Now the gift is going to be much later than I would have liked, and I’m unhappy that I was made to pay up front for something that still hasn’t arrived yet. The two women at the H Sq. location had no idea what was going on and suggested that I talk to «Dick», whoever that is. I suggest that management ensure better training for their employees and a better organizational system for their customers’ orders so that sh*t like this doesn’t happen.

I called Big Picture near Harvard Square at 12:30 pm to inquire about getting a replacement glass for my diploma, which had taken an unfortunate spill off the wall several months earlier. By 1:05 pm, I was back in my office with my diploma proudly displayed on the wall, with not only a fresh piece of glass in the front, but all the stuff that goes into the back of a framed piece of paper that the other shop (*coughMichael’scough*) hadn’t bothered to give me when they did the original framing. The estimated price was spot-​on (and very reasonable), the work was quick and professional, and the final result is just stunning.
The only thing that could make this better would be if I had more things to frame. I’ll definitely be coming back to this shop when I do have something to frame. I’m one very happy customer!

I cannot speak highly enough of Big Picture Framing. I went there with an unusually sized item that I needed framed. The salesperson was super helpful in finding the right size and frame for my item — while keeping in mind the price. Unfortunately I was going to be gone for a while after the framing was done, and they were nice enough to hold onto the frame the entire summer until I got back. Great price, great framing, great service — no complaints!