BoConcept Cambridge

We purchased a couch here. The manager, Anthony was so patient, friendly and helpful. He did his best to help us find a perfect couch for our need and within our budget. Highly recommend this place!

No one said a thing to me the store is messy and I wouldn’t purchase based on the presentation and lack of acknowledgement

Lovely designs, slightly over-​priced for the quality, pushy sales associates. Worth stopping by, but don’t get your hopes up too high

We could not have been happier with the way Anthony at BoConcept in Cambridge went out of his way to make us happy. He took the time to walk us through every possible option for size, style, and design on the small sofa we were looking for. We ended up with a really fair deal on a beautiful floor model — and there was same day delivery to boot! For anyone looking for minimalist, modern, or scandinavian furniture that will help you to make functional, stylish use of limited apartment space, definitely talk to the guys at BoConcept in Cambridge. We’re inspired to come back some time down the road when we have a full house to furnish.

I always thought the furniture was lovely to browse through but not priced for me. However after working one on one with Anthony, he showed me not only a piece that worked within my budget but a fabulous layout that can work with me as I move to various oddly shaped Boston living spaces. This means I am not revising something every few years — I have a great classic piece that will work anywhere.
Anthony spent at least an hour with us finding out our needs and educating us on various layout options– including wonderful fabric choices. Once I figured out the shape he let us take several fabric samples home and unfortunately the gray looked blue– we called and switched over to a back color so we got the look we were going for without a problem. Through out the process he was professional, hassle free and really had great design ideas– exactly what I needed after such a grueling summer move.
Yes the order may take a few weeks– but I am using that time to sell my old couch and lovingly redecorate my living room. I am sure I will be back soon to pick up that amazing pop up coffee table they have on display :)

Probably a 3.5. Nothing really wrong with this location but the staff wasn’t the most pleasant and store isn’t huge. Not bad but wasn’t my favorite experience at a Bo.

i came in for only a couple of small ticket items, but the staff gave me a good amount of courteous help. after an extensive wrapping job, they even offered to walk with me to fedex to discuss shipping rates and packing options for my gifts.

Beautiful furniture here, but expensive. I spent a lot of money for a sofa and chairs for a new condo. Imagine my disappointment after waiting several months for the items to arrive from Europe, to find defects. I called the store immediately to let them know and was assured that they would look into it.
I’ll make a long story short. It took numerous telephone calls and emails and three different people to get any attention. With each call and email, I was assured they were looking into it. They downright lied to me, telling me they were taking care of it and someone should be calling me within a day or two to schedule a repair with me. This didn’t happen. Only when I called or mailed did they remember that I had a problem. They never took the initiative to get in touch with me to let me know what was going on. It was only my prodding that got them to think about it. Finally they realized I wasn’t going to drop this and was going to persist until the problems were fixed.
Four months after delivery, I finally got new seats for the defective chairs and had the defect in the sofa repaired.
This store is quick to take your money, but loses interest in you after that. I think the problem is primarily the sales people who are much more interested in making the sale than pleasing the customer. Would never shop here again.

We heart BoConcept! Bought a bunch of furniture from them and love it all. We used to deal with Patrick who was great, but he left the store. We ordered wrong bar stools once (too high) and Patrick let us return them and order shorter ones. We were so happy working with him. Such a great guy.
Now we work with Adriana and she is just as nice. She was very helpful when we ordered our dining table and chairs and helped us choose the right fabric for the chairs. She kept us updated via phone about our order and we knew when it was shipped and when to expect it.
BoConcept has beautiful, great quality contemporary furniture. Some furniture pieces take longer to ship if they need to be custom made in Denmark, but that’s not an issue for us. We can wait.
I just saw their sofas are on sale. Yay! I love to check out their floor samples too, because you can find awesome deals.
BoConcept is our favorite furniture store in Boston when it comes to furniture and customer service.

I found a rug here a while back for $ 99 on clearance. It was a $ 1500 rug. I rolled that shit up like a giant crêpe and hauled it onto the T. Was I the crazy guy on the T with a giant crêpe on my head? Yes. Did I care? No. Do I still weep a little when someone steps on my rug with shoes on? Yes. Do I love my rug more than anything? Yes.

We used the store’s service of design consultation. Kimberly — helpful, responsive and knowledgeable — came to out new place to get a sense of where the furniture would end up standing. Within a few days we got a few sketches of possible arangements, colors and differnet kind of items.
It has definitely been an enormous help and Kimberly was wonderful!

OK… I just moved up from a 1 star to a 2 star. I can’t go higher by definition as 3 stars is A-​OK.
5 months after our purchase, everything now is in order and put right. Patrick has been helpful over the last month in sorting out the issues. Bo Concept became very responsive after my original Unilocal review (now deleted as requested) and my credit card reversing 50% of the total cost of my order (now back on the credit card, well mostly…)
My comments:
— Beautiful furniture. We love our couch and table.
— Be sure to inspect your merchandise DIRECTLY after delivery and report damage within 24 hours
— Be at home for delivery and make sure to check your home for damage before the guys leave. Tell them if they damaged anything.
— Good luck to Patrick (the new manager)… he’s a good guy. I wish him the best.

BO Concept’s furniture design looks great in the showroom — modern, simple, and prices are okay. But buyer beware — most of it is DIY assembly.
I bought one of their beautiful platform beds. Delivery went smoothly. So I started to assemble the bed — yikes! Try aligning 4 six feet long 30 pound planks by yourself. But after 30 minutes of wrestling — I managed to get it together. Whew!

From what I understand I have had an unusually event-​free and not unpleasant experience with the folks at Bo-​C. I love the bed I bought from them almost two years ago. It is slick and beautiful, and it has really big drawers on both sides, and ledges, which means it is essentially a bed, night tables and dressers all in one. That rocks for us, because we live in a teeny tiny little space, and there is only room for our bed and a single book shelf. This way it’s spare, and functional.
OK, so that works for us. And it came in a reasonable amount of time, and they guy who set it up knew what he was doing.
So, why only four stars? Because the finish chipped, and for the price it should be better made. Not cheap stuff that!
But did I mention that I love my bed?

I will have to give credit to their furnitures. Some of them are pretty nice and made of pretty good quality. However, that’s all about it. I don’t want to complain and complain and complain… but they absolutely have horrible services. NOT a very well managed store at all.
The worst thing is, when you order something, it takes forever to come. I bought a coffee table and it took them 3 months to get the right one. They delivered the wrong color. I was really stupid, though. I went back there at the end of October, 2006 to order a carpet. Now it is February, 2007, it still has yet to arrive. Whe I ordered it, they told me it would be 4 – 6 weeks. I didn’t know it was going to be 4 – 6 months. I don’t know what they do with my money in the meantime… probably put it in the bank and make some interest. Absolutely wrong way to do business!!!

This modern furniture store has some sleek and creative designs. Prices are in the Crate & Barrell-​range (pricey for me) but still less expensive than the other contemporary furniture stores along that stretch of Mass Ave. Good quality stuff worth the splurge!
Be warned though, not everything thing in their catalog is available in the store. If something isn’t available in this location you have to call stores in other parts of the country to inquire.