Eye Q Optical

Amazing service!!! I was having a contacts crisis the day before graduation, and because Dr. Luria had a few minutes between appointments, he let me come in for a quick checkup and found a fix to my problem. Highly recommend him and the friendly staff — they will take care of you.

I have been a customer of Eye Q for years. I have had only good experiences with the customer service. I brought in a pair of glasses with a broken frame and had purchased an identical frame elsewhere. Eye Q kindly switched out the lenses for me. I had read in Unilocal that Eye Q did not do repairs, I learned first hand that this is not the case.
I am a happy customer. While Eye Q is often pricier because of its stylish frames the customer service is top rate.

Eye Q optical made my day. First, by having an appointment available quickly, and second, by telling me I do not have glaucoma, macular degeneration or any of the other eye diseases I was fearing. The exam was quick and painless. They were very helpful to me in selecting frames, and gave me a really good deal. Altogether, a positive experience.

I had an unusual request when I came to Eye Q — I needed to borrow three pairs of glasses to be in a temporary sculpture for show. The owner here not only heard me out (unlike other stores in the neighborhood) but loaned me the glasses for free in order to support the arts! They really saved the project and had very open minded and generous ownership. Highly recommended.

I thought this place was great! My eye had been really red and painful and they had me come in for an emergency appointment. Dr. Luria was extremely personable and Chris helped me find glasses I love! It is a bit expensive but they have really cool styles.

I bought some frames here about a year ago. At the time the woman who was working was a bit chilly but I loved the frames. I brought my girlfriend a couple weeks ago. She had just made an appointment with Eye Q to get her eye exam and wanted to try on frames.
The store is quite small and there were a lot of people in there. My girlfriend and I had taken off our coats and set them on a chair. The woman was clearly annoyed with us for doing that even though my girlfriend was trying on $ 500 – 700 frames. Again we just let it go.
The last straw was that my girlfriend went to eye appointment today which she had booked on line through their site. Apparently they don’t keep track of their on line appointments and they didn’t have her appointment noted in their paper appointment book. Not even an apology. Okay Eye Q, you have nice frames but there are many other stores in the Harvard Sq area that have nice frames AND decent customer service.
You just lost not one, but two customers. Ooops, make that three. I had just told a friend about Eye Q and texted her not to bother. At $ 700. plus prescription per person, you do the math.

Superlative service!
Though I have yet to buy a full set of glasses from these folks, they’ve saved my skin — or at least my acuity of vision — several times now, with repairs to glasses purchased elsewhere, and with accessories such as cases (which are ridiculously under-​priced, seems to me – a wide selection, many of which are just $ 5 apiece).
The most recent repair I had done appears to have broken what is fairly close to an ironclad rule of business:
«You can have it good; you can have it fast; you can have it cheap — pick two out of three.»
(In many fields, it seems you’re now lucky to get even one.)
But they were all three: a prix-​fixe $ 40 for a complete overhaul and replacement of both nosepieces (though only one had broken) and all four lensholder brackets (again, tho only one had been loose enough for me to have specifically asked for the fix), and cleaning & tightening of hinges; perfectly done in just a few days, when they’d indicated it might take up to two weeks, as it wasn’t for a frame from one of their own vendors.
Speaking of which, their selection of designer– and designeresque frames is pretty extensive, and very fine-​looking.

Good experience throughout. Dr Luria was prompt, courteous, knowledgeable and friendly. I have worn glasses my entire life and have been to many optometrists. I would rank him as one of the best. He took the time to address my issues and I never felt I was being rushed out the door. The woman who helped me choose my glasses was helpful, honest and patient. I never felt I was being pushed into a frame I was not sure of, something that unfortunately happens in many places. Definitely recommend.

I had an eye infection and walked in at 5:00 pm looking for someone. anyone! to take a look. The receptionists here were incredibly nice and asked the optometrist to take a look at me even though they were closed. He agreed and was also extremely nice throughout the entire impromptu appointment. Thanks!

They used to be great. Well not exactly great, sort of okay-​ish at best.
I’ve worn glasses my entire life, since I was about 5, so I’m not an indecisive person who’s frustrated over aging vision issues. I have a pretty good idea of what works on my face and what doesn’t. I also have a VERY good idea of what I can afford, and due to my insanely strong prescription I have to often go for some of the lower end frames a store offers. This is much to the consternation of the sales staff but they used to work well with me and help meet that need.
That said the last time I went in there (some time ago as I needed some cooling down time prior to writing this) was the straw for me. I’d broken a pair of frames I’d purchased from there maybe 5 – 6 months earlier and was hoping they’d have the same ones, I could pop in the lenses and save myself some heartbreakingly expensive moments with my wallet. Of course this wasn’t the case, even had they had the same frames they flat refused to put my old lenses in saying they were, and I quote, «too worn» This after the one sales person in the store said, «too bad for you, but great for me and my commission» I bitch faced him and waited for the other woman working that day to finish with her customer. My commission wasn’t much, but it certainly wouldn’t be going to him after that.
To digress a moment, those «worn» lenses? Courtesy of when I picked up the glasses, wore them for literally a week and the polarizing lense protection whatnot was shredded. I less than happily called them back about this and they blamed me. Fine, blame me, yes I did drunkenly clean my glasses poorly and then drag them up and down the counter for shits and giggles. I was persistent in pointing out this wasn’t the case and all it got me was a couple of dollars off the contact lenses I was still waiting on. I then learned to live with the scuff.
Onward. So given that they weren’t able to help me with a straight swap I decided I’d suck it up and just purchase a cheap-​o pair at lens crafters or whatever until I could afford an actually good pair of glasses. I told the girl who’d been helping me that day (maybe 10 minutes or so, not like I’d spent hours of her time) that I simply wanted a copy of my prescription and that I just couldn’t afford it given their unwillingness to help me out. She hemmed and hawed and made many an excuse as to why I couldn’t get the prescription, finally settling on «the doctor isn’t in to sign off on it» Okay, then please have it mailed to me. I leave my address and am happy that in a week or so it will be mailed.
Two weeks later I call saying I hadn’t received it. Some one else says thats because they don’t mail them and I’m out of luck, come on in and I can get them. I ask if the doctor will be there to sign off, surprise, no he’s not. Thankfully I saved a trip. I then said that it was impossible for this to not be the case as I am legally due a copy of my own prescription. I get put on hold and in seconds the doctor (wait I thought he wasn’t there?) is on the phone with me.
All said about a month later I did finally get a copy of the prescription that they’ve so thoughtfully only given me a year on (eyeglass prescriptions in MA are good for 2 years, contacts only 1). I called to complain (again) and they sent out another with the same one year date on it. I was done and am done with them. They went down hill and fast and will no longer be my go to, I’ll make the haul downtown to Warby Parker, save a ton of money and get better looking and better quality, or at least equal quality, frames.

Very pushy service. I found out years later that the glasses here were beyond expensive. The new model of the glasses i bought FOUR years ago is offered by a brookline store for one hundred dollars cheaper today (confirmed via a visit to that store). The lens were good, solid and clear, however it took FAR too long (a week and a half) to get them.
if anything go here for your lenses, but not for anything else. go places where you can get a bigger selection, because this means you will have a lower cost.
I got my glasses/​lenses somewhere else today. The cost was a fraction (LITERALLY) compared to this place. I paid 250 less at my new place that at Eye Q Optical.

When I still had to squint in my glasses to see anything, I knew it was time for a new eye exam. A busy schedule and a distaste for eye salesmen meant that I put it off for months, but yesterday I finally started calling eyeglasses stores in the Cambridge area asking for eye exam prices.
Not only were the people at Eye Q incredibly warm, even on the phone, they helped me walk through the process of checking whether or not my insurance covered a «routine eye exam.» Five painless minutes later, I found out that I was indeed covered, and soon I had an eye exam appointment for the next day.
When I came in, I filled out two simple forms and was seen by Dr. Luria in minutes. Throughout the entire process, he was respectful, friendly without being overbearing, and educational. He explained every step of the eye exam as well as elaborated on why my eyesight changes over time and how. When I was finished, he asked if I wanted to look at frames. I replied that I would come back later, and that was it. Not sales pressure whatsoever. The process (paperwork, eye exam, chitchat) took 25 minutes.
Would definitely go back! Would definitely recommend to others!

My experience at Eye Q was pleasant and, frankly, very nice.
I know exactly what other reviewers are talking about when they say the customer service is good. It was, at best, exceptional.
I have a health insurance through my job. My job offers a crappy vision plan which I declined because it is a crappy vision plan. My good.
Honestly, they treated me like a normal person. I paid for my eye exam with my credit card.
I was treated really well WHILE not being pressured to choose glasses. Frankly, by the end, I was happy I went to EYE Q Optical.
Oh, and when I asked for a copy of my prescription It was handed over to me.
I went in hoping for an exam and to finally get a new pair of glasses. I came out really calm and comfortable, with glasses, and with a prescription.
I am looking forward to my bill because I used my Hilton Honors reward credit card to earn two free nights at any Hilton Hotel in the world.
I sincerely hope they contact me again. Just send me a reminder of any upcoming sales and let me know when my annual eye exam is due.
TL:DR version:
I wish I had I gone to Dr Luria instead of my previous eye doctor. Dr Luria explained that the reason I was having problems with my progessive lenses was because the frames were too shallow.
Finally, unknown to me, they were having an unadvertised sale, so they took $ 100 of the final bill.

My experience at Eye Q was unpleasant and, frankly, creepy.
I don’t know what other reviewers are talking about when they say the customer service is good. It was, at best, awkward.
I have student insurance and don’t have vision coverage, but do have Eyemed. They couldn’t seem to figure this out, and don’t accept all types of Eyemed. My mistake. This is all fine, and perhaps my own fault for not checking my coverage more thoroughly, but what bothered me was how weird the Dr. and sales guy were about it.
Honestly, they treated me like they’d caught me shoplifting or something. I offered to pay for the exam and deal with Eyemed myself, but they wouldn’t do that. When I offered again to pay for the exam, after being strongly encouraged to look for glasses that I might want to buy, but the Dr. literally laughed at me and said «well yeah, you have to pay, but we don’t know what’s going on with the Eyemed thing».
I was treated really badly WHILE being pressured to choose glasses AND offering to pay for the exam upfront. Frankly, by the end, I would have happily paid full price in cash to get out of there.
Oh, and when I asked for a copy of my prescription I was again pressured to choose out glasses before he finally handed it over.
I went in hoping for an exam and to finally get a new pair of glasses. I came out really unsettled and uncomfortable, without glasses, and with a prescription I had to ask for.
I’m dreading the bill, but would frankly rather pay it and be done with this whole ugly experience than go through any more run-​around and weirdness.
I sincerely hope they don’t contact me again. Just send me the bill and let me be done with this crazy.

I really enjoyed my eye exam the other day. David really took his time with me, at no point in time did I feel rushed out of the chair or anything. He explained just about every aspect of the exam and helped me understand anything that was off. I was very pleased. I didn’t end up buying glasses there, I went across the street to Cambridge Eye, so I can’t speak to that aspect, but the exam was great. I would definitely recommend it.

This is one of my favorite places to go in all of New England. First of all, I have always received impeccable, over-​the-​top awesome customer service here. Every single person who works in this store is personable, funny, and super generous with their time. They really want to find the right pair of glasses for you. I started shopping here about 3 years ago and I’ve already bought 4 pairs of glasses from them!

Kudos to Dr. Luria and his amazing staff! I’d been having a really bloodshot eye for quite some time, and finally decided I needed to see a professional. It was money well spent.
Dr. Luria not only took exceptional care of me (having me back once a week to check on my progress without charging for the extra visits until the problem was fixed) and did thorough research (he asked me to look at old photos to see when the bloodshot problem started happening), but got me new contacts, explained why cheap eye drops were causing the problem with my eyes (the pH balance in my eyes is off, so my tears evaporate more quickly!), and found my solution (daily specially medicated drops that don’t build up a dependency).
This was by far the best eye doctor, most thorough, and most friendly and enjoyable eye doctor I’ve ever been to.
I highly recommend!

Honestly, the best eye exam I’ve ever had. Unlike a lot of other places I’ve been to, the doctor really took TIME with my appointment and was very friendly. Everything just felt very thorough.
However, a complete pair of glasses are quite pricey.

Just recently got eye exam and glasses here.
Exam:
— Reasonably priced and very nice optometrist.
— He was really friendly and it was a nice experience.
— He didn’t offer me any frames for sale after the exam. In fact, someone behind the counter was about to ring me up for my exam only when I said I wanted to look at the frame selection. :)
Glasses:
— First off nice selection and great service.
— Glasses: I really like the selection. I saw a lot of light weight frames that did not have the normal design that you can find everywhere.
— Service: I went around 5 different glasses stores in the square before deciding. At each place, I asked if I could take pictures of myself in the glasses so I can ask for second opinions. Eye Q was the only place where they actually took the pictures for me on my iphone. It might have been to their benefit, bc those pictures came out better.
— Extra: I normally wear contacts so when they said my glasses would be ready Tues-​Thurs, I was ok. Then I went to my 8AM classes. Yep — no time to put in contacts… and the one day I tried, my eyes totally rejected them. I called in around Tues @ 5:10PM to see if I can get glasses on Wed for sure. To my pleasant surprise, they called the lab and told me that they will have the glasses done by Wed 11AM. RESPECT. (I had half expected to be told I called to late because my class ended at 5pm)
— Final thoughts: When I went to pick up my glasses, he adjusted the nose-​thingies to fit my flat nose. These glasses are very comfortable, light and I have already received two compliments on them :)
After service:
— I can’t say because I haven’t gone back for maintenance. I will update when I do.
Cons:
— Prices aren’t the cheapest. With the exam, frames and lens… I was definitely at the other quarter of $$$. It could be the frames, I settled on Bevel… I really loved them and wanted a pair I could wear to school as well as to work.
— For now I am cautious, but if I am still as satisfied this time next year, I will know these glasses were worth the money.
— Of course, EyeQ offered another frame that was a close second frames — it was $$$s cheaper so I really don’t blame them for my current light wallet…

I love Eye Q. Let me just say, I’m the kind of person who is extremely neurotic about my eyes– if they feel tired, I’m convinced something is horribly wrong and I start panicking. Every time I’ve seen Dr. Luria, I’ve felt like he takes his time with me, and answers all of my questions.
Even better, he has serious technological shit in his office! I’m used to optometrists who show you a screen with a big «E» and say «uh, can you see this?» Meanwhile, Dr. Luria is taking photographs of the insides of my eyes, and all kinds of other amazing stuff.
The staff also warrants a LOT of praise. They are patient, extremely enthusiastic and warm and so customer-​service oriented. For example, my fiancée got a pair of glasses there about two years ago. When his prescription changed, he asked Eye Q to replace the lenses with new ones — shortly thereafter, the frames just sort of gave way. Eye Q gave him new glasses for free — no hassle at all.
Definitely recommended.