FedEx Office Print & Ship Center

Lines were long, I only gave a 2 because the female cashier was friendly and great. Their was a very rude driver outside who was just yelling obscenities at passerbys and tailgating people and honking. Middle aged white male.

This has to be some of the WORST customer service I have ever had to deal with.
I no longer live in Boston and my friend stupidly shipped a package to me. I called FedEx and they told me they could not reroute it, my only option was to have a friend stop and pick it up.
So the next morning my wonderful, amazing, helpful friend stops by at 6:30am. I am getting a call within minutes — they will not release the package to her. I had to call a million times and get an e-​mail to authorize her. Mind you this all took 40 minutes, and I had called them the prior day and they did not tell me I would have to do this, she just needed her ID, otherwise I would have set it up prior for her.
While all this is happening a side note — the guy she is talking to (who she is telling me is incredibly rude) is telling her once she gets the package she cannot send it to me. How can they say that? I am clearly telling everyone there I do not live in Boston, and once I authorize and she signs for the package the package is hers, no longer FedEx’s business what she does with it, they gave it to her.
Absolutely rude staff and uncalled for how they treated both of us. This could have been done in a much easier, organized way. FedEx is continually losing my business and this just pushed me out the door that much sooner.

I went to the Berkeley downtown Shattuck store on 1÷16÷2016 evening to scan my stuff. After I submitted my order with the agent at the front counter to scan two 4×4 inch booklets and two souvenir coins, I stood there for almost an hour to wait for the scan order. After all that wait, the store agent only had one of the four things scanned correctly. It was an exasperating experience seeing a supposedly trained Kinko’s employee to try numerous scans on just two 4×4 inch booklets without cutting off corners and edges. I explained to her clearly that the two booklets don’t need to be scanned on the same page given the fact there’s plenty of space to fit two in one scan. It’s a simple job that anyone can handle even myself. After she saved the scan docs on my flash drive, I asked her to open the folder for me to double check if the correct images were there, turns out that one image was missing because she forgot to save it. Eventually, she told me to do the scans at the self service station knowing that I had explained to her at the beginning the self-​serv scanner was producing poor image qualities and odd coloration when I tested it before I submitting the order to her. I was very upset with her incompetence to perform a basic scan job and customer service skill. In the end, I asked to speak to a store manager, and was told there is no store manager on site. After going through all this distress, I realized she didn’t even return my flash drive when I got home :(

Never take passport photos here, terrible, terrible experience. The guy didn’t know basics, wasted my time and money, and it was totally useless. Had to take photos again elsewhere.

I ordered some stuff and instead of delivering it to me the driver LEFT IT OUTSIDE!
Needless to say my box was stolen by some low life in the area.
Why on earth as a FedEx delivery driver would you leave a package outside of someone’s apartment building assuming they would receive it? Yes, it was left outside of the entire building.
When I called customer service they asked me if I checked with all of my neighbors… really?
This makes absolutely no damn sense.
This employee was careless and obviously didn’t give a shit.

Be sure to have the patience of a Saint when you get here. They should consider installing beach chairs, WiFi, and a fridge full of free beer so you’ll be distracted from the hell you’re in, OR so you can play drinking games with strangers of how many people walk out super annoyed and considering renting a wrecking ball and demolishing this place. :Cue Wrecking Ball by MC:
This isn’t my first rodeo at this location. The flow of traffic here is bipolar. Some days packed to the hilt, some days dead (see pic below). Today was a dead day but it STILL took over a half hour to get out of there for a package baby gifts I was shipping to a friend. For the first 15 minutes I was told to wait while the only TWO (Yes, 2. The number that comes after 1 but before 3. The number of drinks I’d need to get through the hell I was in) people working handled a phone call. TWO people to handle a call? Perhaps one listened and the other spoke?
When the gentleman finally came over to assist he had to find the correct size box I need. He checked the front, then checked the back (another 5 minutes) and to no avail was the size, we thought I needed, found. We did find a comparable size which was actually perfect. A few minutes later, the other employee walked over with a big box. She found the original size we thought I needed. She said it was in the back, where the gentleman already checked. Obviously, this place needs better labeling services. They should outsource to Staples («That was Easy»).
Finally, I was done and my package was being processed for shipment. However (my favorite word), despite following his explicit directions of filling out the slip with the info and declaring value, he forgot to declare the value and we had to wait for the super slow computer system to allow him to go back and update it. Time to call IT.
This place needs a major do-​over. Were it not for my migraine, and potentially causing myself an aneurysm with getting upset, I probably would have died from the frustration of the ordeal. Totally exaggerating, of course, but you get my drift. Alas, I don’t have many options bcz this location is closest.

The place has a lot of services that are at your fingertips. However there is one major flaw that makes me want to use another location or another service. That flaw is the computer’s poor performance. Although the software is the latest software the computers are out of date making typing a simple sentence an extremely slow event. It basically sucks up all your money. Use this place as a last resort but I strongly advise going elsewhere.

FEDEX makes getting a package a bigger task than climbing Everest. It seems that the only people who can benefit from FEDEX non-​business related deliveries are people who are willing to stay home for days, with the hope that they might run into the delivery man and/​or his truck. Yesterday I got home from work with a card on the front door saying it was the third attempt. I call BS on that. Where are the first two notices? I love how they don’t even try… Anyway, I call them and asked them if I have an option for them to deliver it after 4pm or anytime in the weekend, and i guess, I have zero options. First, you are not allowed to set a time frame with them or negotiate some kind of drop off. If you are not home, you are SOL. I do love UPS though, their website lets you pick time ranges and you can also sign electronically online so your packages may be left in your building when you are not home. I know i’m hating on FedEx in general, but since they are making me take time out of my personal schedule to pick the package up in a land far far away, this location is on my sh*t list as well.

I went into this FedEx store and although my package was eventually sent, the journey to do this took over 30 minutes. After filling out the form I was standing in line for a while. I was unclear of what was going on in front of me but the woman at the counter kept saying that she didn’t know how to do a specific task on the computer and apparently no one else knew. The only guy who had this knowledge was working with another customer and so we were just standing there. I am just shocked that everyone, including an assistant manager had no idea how to perform a task. The store was at a stalemate.
When I am finally at the counter the woman seemed to not know how to ship things internationally and then I proceeded to watch her ask for help. Meanwhile other customers are coming in and trying to drop packages off. The two people at the counter are rejecting them and telling them they can’t. At one point a woman dropped off a package and when she came back because she forgot something, they said they didn’t know what package she was talking about. I could literally see the package on the counter. It’s as if they didn’t want to help.
After all this time I was then asked to fill out a form because I wasn’t sending documents but an actual package. As they knew the entire time. So I wasted time filling out another form that they could have mentioned while this woman was staring at the computer not knowing how to ship internationally.
On top of it all the customer service experience was horrible. The assistant manager finished helping me and she barely looked in my eye when she asked questions. I couldn’t even understand her because she talked so quickly. She and the other staff were incredibly unprofessional with the customers and as much as I tried my best to not take these interactions too seriously, they were just horrible. I couldn’t not post a review. I just hope my package gets to the UK.

I shipped a box containing irreplaceable items from this Harvard Square location and it never arrived to the destination. It went missing a day after I shipped it but I was never informed of this. When I called the office to find out about the delay I was put on hold on and off for an hour then disconnected. I asked to speak to the manager and again was put on hold for a ridiculous amount of time then was told that I would be transferred to customer service, but again disconnected.
At this time I’ve spoken to 7 different FedEx employees and my box has been missing for 14 days. Each time I talk to someone it seems like I’m informing them for the first time that my box is missing and I’m given little hope that it will be found.
The customer service at this location as well as through 1−800-GoFedEX was enough for me to never use FedEx again. The fact that they could lose a 28×19×11 in. box the day after I shipped it and never contact me about it makes me physically ill.

Before writing this, I have to ask — does anyone look at reviews of a FedEx print/​ship place?
This place is convenient to me — and as a full-​time resident of Cambridge, I wish it were less so. Or, I wish someone else would manage the place, and inject a concept of customer service here.
The people who work here are for the most part polite and helpful — except the manager, who is the hands-​down the rudest customer service-​oriented individual in Harvard Square. He’s like the IT guy in many offices, who looks at every worker who has any computer problem as «an Idiot» — no matter what, you just can’t get a break with this guy. Every time I ship there, and he’s there, it’s just a matter of time until he’s sighing and acting like I’m putting him out.
I actually went in today, and one of the normal workers was in, a generally helpful guy. I schlepped in three large boxes, ready to ship — and once I had everything at the counter, then he tells me they are «out of ground shipping forms» and that there is no way to ship ground without those forms.
Wait, you guys have a computer, right? And a printer (several)? And you’re telling me you can’t ship because you don’t have the forms? And you wait until I’ve got all my boxes in (parking is a PITA here) and then you inform me «no ground shipping»?
Put a sign in the window? «Cant ship ground, out of forms.»
I’ve actually called FedEx corporate about this place, but they really just don’t care. If the UPS store on Mass Ave near Porter would just open earlier (630am?) I would NEVER darken the door of this place. Or, if they hired a manager who would treat you like a customer and not an inconvenience.

This is the worst Fedex location in Boston and Cambridge area. Stay away from it at all costs, or management — please take note and change/​retrain your staff.
We took several boxes of items to ship here, all packed very nicely. But the person refused to ship our boxes because they said «it was too large». I think he probably made up the reason on the spot because he wasn’t able to take the customer load. There were about 50+ customers in line today… I also saw that they refused to help pack and ship chairs and guitars for another customer in line that waited for at least 1.5 hours.
If you think you can’t do something, at least have the courtesy to look around and advise customers instead of having them wait 90 minutes in line.
You should close down this location, or re-​hire more competent staffs.

955 Mass Ave. Cambridge — this is the address of the nearby UPS store
The best thing about this FedEx branch is that it is conveniently located on Mt. Auburn St and a drive to the UPS store is straightforward.
The awful staff at this FedEx store has been mentioned by other reviewers already so please read those reviews in detail before coming here. If you have a good experience here, the gods are smiling on you. If not, don’t waste your time arguing with the staff, just remember that the UPS store is close by at 955 Mass Ave.

If only I could «give» negative stars. I had called FedEx previously and asked if they could pick up and ship a guitar and an office chair. They said they can’t pack on the spot so I’d have to bring it to a FedEx office to get it packed. And so I did. I rented a car, moved the guitar and chair (both totaling 70 pounds), and lined up at the «pack & ship» counter. PACK and ship. They even had a description about professional packing. Note that the chair was not packaged in any way so it was clear that I was shipping a chair.
The person in front of me was taping up her clear plastic box of her own. She taped it many times over and when the FedEx staff asked her a question, she didn’t hear because she bent over, busy taping, and the FedEx staff even looked over the counter and saw her taping her clear box. Once she was done, she lifted her box on to the scale to which the FedEx staff said bluntly in a monotone voice, «we can’t ship that.». Why would you let someone tape something in FedEx tape over and over again only to then say it can’t be shipped!!!
Then it was my turn. Before I even wheeled my chair and lugged the guitar over, the FedEx guy yelled at me from a distance, «That ain’t gonna be shipped. Unless you pack it in a box if you can even find one that fits it, we can’t ship that.». I then attempted to explain to him that I previously called FedEx and they said I could drop it off at an office and get it professionally packed by them especially because the items were worth over $ 1000 together. Oh but no, that FedEx office just doesn’t do it, even though they have signs and handouts about professional packing. And even after clearly seeing I had a chair, they let me wait in line for 45 minutes, and didn’t say anything until it was my turn. And it wasn’t that they were stuck behind a counter with limited view of what people had with them, the staff was also walking around near the line.
Terrible service, terrible staff. Avoid this place. Go with UPS instead.

I’ll admit right off the bat that I’m not a professional anything (well, relative to printed documents anyway). So maybe my poor experience with this FedEx location was just due to my inexperience, misguided belief in humanity, etc. Maybe this is just how FedEx works and it has nothing to do with this particular branch. That’s a lot of maybes, but ultimately a lousy experience is a lousy experience.
I had a simple task: make a poster for a group project. All I needed was some help getting started and a little guidance to pick the right type of poster board. Instead I got brushed off and directed to the «self help» area where I commiserated with other lost souls aimlessly wandering the aisles wondering what to do. Again, maybe that’s just FedEx’s business model when it comes to print jobs and the service personnel did nothing wrong. Maybe making posters is a «the weak shall perish» kind of thing.
The only thing I do know is that if you’re a newbie like me and you expect some actual help, look elsewhere.

This placed came through for me. I was a bit skeptical after reading all the reviews, but at 11:30pm, I called them up and asked for a project to be done by 7am. They were a little short on the phone (they said they had customers there), and that they’d call me back when they’re ready to talk. He said 15 minutes, and he called back in 15 minutes. They got my project done before my asking time and it was done extremely well!
Perhaps their customer service in the store may be lacking (according to reviews) but they get the work done at least via email very well. If I’m ever in the need again for a late night project, this is the place I’ll go.

One of the few 24 hr print locations.
They have saved my butt on numerous occasions.
They have been reliable for me.
Parking is a bit of a headache here.

This place blows… Went in to print some flyers and inquire about making some posters… Was scoffed at about the posters and then told to go upstairs for self service where so and so would assist me. I would use his name if he had offered any assistance. Dude was on the computer and phone the whole time I was there.
Couldn’t get the machine to email scan to me… Wasted a bunch of time
To top it off got hit with an expired meter ticket cause it took me longer trying to figure it all out (don’t even get me going on the «kinkos card» way of paying)
Go to ups store on Somerville ave and central… Friendly, helpful, free parking, and I believe cheaper
Suck it kinkos or FedEx whatever

Hhjj

The staff here is RUDE. Just plain RUDE, including the professionally dressed male daytime «manager» (looks very corporate).
The upstairs self serve area is nice. Clean and everything works, well except the one staff member who is supposed to man the area. I don’t know his name, but if you’ve ever been there, you’ve seen him. He’s ummmm, different, and he’s been there sixty-​three years or so, even though he looks to be early forties. He was never nice, and now he’s clearly pissed that they brought in Mr. Corporate to be manager instead of him, he’s grumpier than ever now. He’s a magician. Now he’s there, now he’s not. He just vanishes. Amazing.
DO NOT GO TO THE RESTROOM HERE. THEY (both restrooms) ARE ALWAYS A NASTY HEALTH HAZARD, WORSE THAN AN OLD FASHIONED ROAD SIDE GAS STATION. It’s pitiful.
The one star is for the self-​serve equipment, the great location, and the fact that they are open 24 hours.