Same Day Service Company

I hardly ever write reviews as I’m on a very busy tight schedule being a business owner and a full time mom. I contacted this company to service our dishwasher. They do not offer appointment times or windows which is very hard but I said I’ll give it a try. Come the day of the appointment I got a call early 8 am I asked the technician for 10 minutes while I got dressed and my baby together he said let me check and I’ll call you right back. Never got a call. I called the company they told me he couldn’t wait 10 minutes and they will try me this afternoon. Got a call around 1 pm that he was 30 minutes away. I thought great this perfect my little one is sleeping. An hour goes by and no show. I contact the company again and was told he tried calling me and couldn’t find parking and has to reschedule. That’s when I lost my mind. I never got another call. I would have offered my personal parking spot had that been the issue. When I asked when the next available was an older woman who has no idea what customer service means said well we tried you this morning and you weren’t ready!!! If you are looking for immediate professional customer service this is not the place as she offered me something at 6 pm and my baby is asleep by then. No thank you. You wasted my day.

Same Day Service… literally! We called at 7:30am today and our oven is being fixed as I write this review. Jody, the technician, is super friendly, professional, and knowledgeable. He had the part we needed on hand and was able to get to work immediately. Fair prices and excellent service!

I had them come by to look at a Fridge on Friday 1÷31÷13. They didn’t have the part fo fix it and couldn’t get it in until the following Tuesday. They charged my debit card for the full cost of the repair on Friday. When they came back on Tuesday the part they said I needed actually didn’t fix the problem and they said that I should go ahead and buy another fridge, which is actually all ok because they said I’d get a 100% refund. almost two weeks later and no refund. I called and they said that «their policy is to give a refund within 30-​days». I find it troubling that they force you to pay them in full before the job is even done but they won’t give you a refund for 30-​days if they can’t deliver on fixing what they said they could.
I think I’m a pretty reasonable guy but this was a disappointing experience. Maybe they are running low on cash and need customers to help finance their business?

My gas dryer was having problems and so I called Same Day to get it fixed. They came the next day (when I wanted them to come) — which was on a Saturday. The repairman was friendly, skilled and fixed my dryer for no cost beyond the $ 89 call fee. He also answered some other questions that I had on my other appliances. I am a satisfied customer!

Very prompt and reliable. Had this company out many times, all with good results. Although, the most recent visit, the tech did offer to repair my dishwasher when in my opinion it really should have just been replaced so I was out the 79.00 non-​refundable diagnostic fee. I think they need to also sell appliances and that would really make this company easier to turn to no matter what when it comes to appliances. I would definitely call them again.

i scheduled them to come on a wednesday, since that is my day off. i told them i had another appt that day at 2pm. they said no problem, they could be here early morning. i waited around all morning for a call. finally at noon i called and was told they were still a half hour away. i told the woman that i had waited around all morning and that i had somewhere to be at 2pm. she said, «ok.» no apology, nothing. dont use this company unless you have all day to wait around for them!

Have used this company twice. More reasonable quotes than other places and my appliances were fixed right the same day I called! Really nice people, too. The personable customer service makes it feel like a mom and pop operation. The last time I called them the technician walked me through fixing my dishwasher on the phone and didn’t even charge me! Now that’s great customer service!!!

I bought a house that had an extended service agreement on many of the appliances with Same Day Service. One of the burners on my gas maytag stove was not working them come to repair it under the warranty. A younger guy came and did not have all the parts and come back again and when he left it seemed to be working. Within a few days not only was the original burner not working but a second burner on the same side was out as well. I called in another repair company and the very nice guy was in total shock as to what was done on my stove! The previous guy stripped and broke many of the screws and replaced them with dry wall screws. He used a ton of electrical tape and the wires were then laid across the gas pipe. There were pieces of stripped metal all under the lid of my stove and the he showed me how dangerous the same day guy left this supposed repair! Dealing with gas I could have blown up my whole stove, possibly my house. I saw the whole thing with my own eyes. They rigged it to avoid replacing what should have been replaced under the service agreement and I ended up with a major safety issue and still had a stove that did not work!

I went to their website late on a Monday evening and signed up to have my dishwasher repaired. They (meaning a real, live person) called me back at 9am the following morning– I was shocked at how speedy that was. I couldn’t be on the phone with them until 11am. When I called back, they told me someone would be out that day and would call when they were close by. About an hour later, a repairman came to my door. The quote he gave me for the replacement part was rather expensive, so I asked if he could install a new dishwasher I had recently gotten. He said the company doesn’t really do installations, but he said he would be willing to do it (which I was VERY happy about). The total cost was $ 200, which is probably pretty pricey, but it was definitely worth it to have such a good company help me with my dishwasher!

Same Day Service is a scam operation.
They charge 2 times for the same job in comparison with everybody else.
They claim that they have 5 year insurance on the parts they install and refuse to provide an estimate for the labor cost.
The will charge your credit card before the job is done and refuse to refund for weeks.
Watch out.

I like that a real person answered the phone, and it was early Saturday morning. The repairman, Alex, showed up on time. He was very knowledgeable and fast. My fridge was fixed and back up and running perfectly. I would highly recommend them!

Same Day Service is actually one big operation based in Woburn. They maintain local phone numbers in numerous different communities in order to make people feel like they’re calling a company close by. IMHO that’s a smart business practice and not an attempt at deception. It certainly has no effect on the promptness and quality of their service.
I’d initially chosen them at random when a dryer needed attention, and gladly turned to them again today to check on an ailing freezer. In both instances I experienced an amazingly quick turnaround on my first communication. A request submitted online late Thursday night was answered shortly after 8 on Friday morning. They were able to set up a visit today and gave a 2-​hour time frame (NICE.) The tech then showed up barely a half-​hour after the start of that time frame, having phoned ahead to tell me when he’d arrive.
Both this time and last, the guys who handled the issue were outgoing, and were quick — even eager — to point out what needed to be fixed and how the repair would be done. A lot of times when you have a service call you don’t know whether to stand around or make yourself scarce, but the SDS workers rendered the point moot.
Honesty is the only (not just the best) policy as far as I’m concerned. The tech today leveled with me. I could replace an expensive part, but «this fridge has put in a good twenty years. You’re better off buying a new one given what the repair would cost.» I was out $ 79.95 for the service call (not without having been forewarned) but Alex put goodwill over bringing in more money to his company. And that, naturally, stands to profit them farther over time.