Seamless Transition

Like other reviewers i wish i could enter 0 stars. Normally I wouldn’t write a bad review for another business, but for Kitty Franklin, I felt overly compelled. It’s not everyday you meet a complete lunatic who is responsible for thousands of dollars of people’s money, and you should all be concerned
My company came out to repair her computer. She sounded drunk when my technician arrived and was belligerent the whole time and yelling at him saying his diagnosis was wrong, even though he 100% fixed her issues.
We have been doing this for 20 years here in Boston and know how to do our job. She then refused to pay our $ 100 invoice for fixing her issue, telling us to «go sue me, and see if i give a shit»
See You in court lady

I tried using Seamless Transition and their customer service is terrible. I would agree with most of the reviews on here, and I would caution anyone using their service. They had a listing available, but when I applied I apparently did not apply for as long as they would like (though I met the minimum night stay requirement) so they declined my request. They then took the listing off availability to no doubt raise the price.
This company clearly has poor business practices and is borderline unethical. When I contacted them to let them know what they were doing was wrong, Kitty could not have been more rude. Most of the reviews below seem to capture her quite accurately.
Think twice please.

. I contacted this company this morning to ask about a request that I had made yesterday at 1:15 PM. The woman was extremely rude and aggressive for no reason. She wouldn’t allow me to ask any questions and instead she told me that I don’t listen. Also when I asked to speak to a manager she said there’s no one here to assist me very loudly and hung up on me. I am appalled at the customer service they provide!

Wow!!! Just got off the phone with a seriously rude, drunk woman! DO NOT RENT FROM THESE WACKJOBS!
I found out about their site through airbnb. I have been looking for a furnished apartment for a while, so I know what a good rate is and what a ridiculous rate is. Her website and airbnb say between $ 3570-​$ 4500 for a 1 bedroom. That is a very steep rate, but we’d be willing to pay it nonetheless. I called, like her website said and she (in a very drunken voice at 2pm on a Wednesday) told me that to find anything below $ 6,000 I’d have to be dreaming. And the whole time she was very rude.
I really hope someone from the BBB shuts this operation down soon!

I tracked down these reviews after having a bad experience so thought I’d add details here.
I tried to reserve an apartment via roomlender (
). The price on roomlender was the same as seamless transition.
Here’s the timeline of events:
— Made an enquiry to see if there was a discount for longer term letting
— 4 days later got a response that didn’t answer my question
— Got offered the apartment for $ 10 more than on seamless transition
— Enquired as to why the price was different to advertised price
— A few days later I got another response saying that the price was actually $ 40 more than the advertised price
— Deal abandoned
At this point I was suspicious and tracked down these reviews so thought I would add my experience. I did NOT pay for the services I want to be clear on that

Kitty Franklin from SeamlessTransition is a pleasure to work with. She is extremely helpful, knowledgeable, pleasant and honest. The properties are better than any 5 star hotel. The buildings are fabulous, well kept and very clean. I have never experienced such wonderful customer service. I would send all of my friends, co-​workers, family, etc to work with Kitty Franklin. She displays professionalism and satisfaction more so than any other customer service industry I have ever dealt with.

In the past month and a half, Kitty Franklin from Seamless Transition has helped me tremendously. However, from reading the reviews others have left, I see that not everyone has felt the same way. I understand that when you do hundreds, if not thousands of transactions, there will be times when customers are not satisfied. My experience with Kitty has been very pleasant.
I called Kitty for a short term rental to live in while my condo underwent renovations. I told her that I needed somewhere nice to accommodate my mother when she visited. She quickly identified several locations and provided pictures along with colorful commentary describing the condition of the units and whether they would be suitable for my needs. She helped me weigh the benefits of one versus another without ever pushing or rushing me to decide. After a while, I selected a unit, and Kitty explained the leasing agreement process. Everything went smoothly.
When it came time to move into the unit, as it turned out, my condo renovations still had not begun. Therefore, I no longer needed the unit. I understood that I was completely liable for paying for the agreed upon period, but asked if Kitty could find someone to take it over so I could save some money. Kitty was very helpful. She was very sympathetic of my situation, and within a few days found someone to take over a large part of the rental period.
Kitty always picked up the phone when I called, and she was always polite and helpful. I would definitely ask her for help if I needed a short term rental again.

As another reviewer said, I am forced to give Seamless Transition at least one star in order to write this review. If there was a «no stars» option, I would certainly pick that.
My husband and I dealt with Seamless Transition (which is actually one woman, Kitty Franklin, and only Kitty Franklin) in November, 2007, when we were moving to Boston for his new job and needed short-​term housing quickly so he could start work.
On November 9, 2007, I made a reservation at for a furnished apartment at 21 Beacon Street, Boston, Massachusetts with Kitty Franklin of Seamless Transition. Two days later, Kitty emailed us to let us know that she never received the authorization and if she didn’t get any sort of communication from us she would release the unit.
We emailed Kitty twice; she never responded. We were moving within the week. We needed a place to live. We were operating under the assumption that, per her own email, she released the unit on 11/​11/​2007 and that either she had lost our credit card information or someone in her office had stolen it.
That Monday, November 12^th, we called and left messages. Of course, she did not call back. We were only 5 days until moving day.
On November 13^th, I reported my credit card number as stolen because, to the best of my knowledge, Seamless Transition had no idea where it was. My husband and I then scrambled to find alternate housing arrangements.
Kitty Franklin never returned our telephone calls or responded to our emails. Nevertheless, after we moved, and had found alternative housing, we received our American Express bill and were shocked to find the charge from Seamless Transition on our bill dated November 13, 2007, one day after Ms. Franklin herself said our reservation would expire.
I have been trying to deal with American Express for over a year now, since Seamless Transition seems to have miraculously «found» the missing fax and claims we owe them for the full rental since it was a cancellation within 30 days.
This is not a scrupulous business, and Ms. Franklin is not an honorable business woman. I would not wish dealings with her on my worst enemy.

So, I rented from Seamless on a last minute kind of basis. I give them credit for working hard to get me into a place quickly, that they did. However, they put me in a place that:
— had not been «professionally cleaned» as promised (we are talking salt, sand and dust all over floor, toilet dirrty and clogged up.
— had a really unpleasant murphy bed with very old sheets
— non-​functioning internet service
— no face towels
after not being able to sleep the second night I was there, she moved me to a much more expensive place promising she would ‘never let this happen again’ and that the property would be black listed.
In the end:
— property still on her website
— took her 60 days to refund money to me less the nights stay, a fee AND you guessed it, A CLEANING FEE for a place that was never clean.
— this on top of me having to pay $ 500 more per week for the unit I was transferred to.
Nice website, but proceed carefully and do not pay until you see it for yourself — no matter what.

I had to give them at least «one star» to write the review. But they do not even deserve one.
I had my WORST apartment hunting experience with them.
I requested for short-​term furnished housing, however they refuses to show me the actual apartment. They only provided you a lot of pictures. The agent is NOT FRIENDLY and PUSHY (like a mean Avon sales lady).
What happened to me is that after we already had a mutual agreement taking one of their apartment, they leased it to another tenant before I give them the check.
I doubt the integrity of Seamless Transition, and will never trust them again.