Sleepy’s

Great service and a very knowledgable staff! I’m very happy with my purchase and will definitely do business here again.

Terrible business. Frustrating customer service. Hard to resolve disputes, did not deliver as promised. If you cancel an order they promise a refund to your credit card in 48 hours, but you have to call again and again, and they act like its the first time they heard of it.
Exasperating. Shop elsewhere if you have the option.

I recently purchased a mattress From David Beckerman. I had a wonderful experience in there 194 Alewife Book Parkway, Cambridge location. David’s product knowledge was on point– he was able to walk me through each type and style of mattress they offer, answering all my questions and making me feel comfortable on price. I highly recommend going to see David.

We bought a mattress at Sleepy’s in Central Square last Saturday. Our salesman Ed was superb. After greeting us, we tried a number of different mattresses (and pillows), and he was great about tailoring products to both our comfort and the price we wanted to pay.
He set up delivery and made a number of calls so that we could get the mattress as quickly as possible.
The mattress was delivered a couple of days later, well within the window promised. The delivery people were courteous, professional, and really really quick. We love the new mattress.
This was a terrific experience from beginning to end, and we would shop here again in a heartbeat.

Beds are the most important furniture decisions you make in life because you spend almost half your life in it. I truly believe people are generally happier and healthier with a good night’s sleep when they’re free of pain or sleep disturbances. The most expensive piece of furniture at my place is usually the bed — it’s simply not worth compromising on, of course within reason.
When I moved across the country, I had to leave my beloved mattress behind, which led me to Sleepy’s. It was around the corner of my new place, so why not. Our sales guy had great customer service, and eventually we decided on a bed. Only problem was, he did not do a thorough job of checking our complete comfort level because two weeks later, I was experiencing lower back pain. He mentioned he was new, so I should have had my suspicions.
Sleepy’s return policy is not ideal… You can’t RETURN a mattress, only exchange and even then there’s a $ 250 fee for delivery and disposal. I was in so much pain I figured it was worth it, so I went back to the store to find another mattress. It’s never fun spending EVEN more time on something you originally put a lot of effort into especially with a busy schedule knowing you’re paying money for it too…
But this time, I was blessed to meet George Boyles. He spent almost an hour and a half with me picking out the perfect bed and teaching me proper sleeping positions. He was shocked that the other salesperson recommended that original bed to me, and he wanted to do everything he could to correct that wrong. It was VERY CLEAR that George was far more experienced; he could tell me before I slept on a bed what I would feel based on my sleeping profile.
At the end of the day, George went above and beyond and actually made it possible for me to purchase my previous mattress, which was my ideal wish. If you are ever looking for a mattress, speak to George (and especially not anyone new) — he saved my bad experience with Sleepy’s, and he’ll definitely make it positive for you, too.
Minus one star for the first salesperson and headache experience, but George deserved five. If anyone from Sleepy’s has questions about my review, my transaction # is 100 208 854 from Store ID IU0. Thanks again George!

Kevin at Sleepy’s in Central Square was reputed to be the best around and he was extremely helpful in initially choosing the right mattress for the best price for our daughter. Upon delivery, however, the bed bug cover, sheets and pillow protector were missing. We called right away and repeatedly and spoke to Richard and then Kevin and they did not take care of the situation. Long story short, ten days went by without the important missing items being delivered .
Annoyed and exacerbated, I called once again to Kevin and he ended up having the regional manager named Mia call me to deal with it as he could or would not .Mia was a champion. She offered to come to Boston on her day off and hand deliver the package to my daughter to solve the problem as quickly as possible. She met our daughter outside the restaurant where she was eating on a Friday night with the package in hand. You rock, Mia!!! Not so much Richard and Kevin.

Having spent the past year on an air mattress (still not sure how I managed that), I decided it was time to face the inevitable dent in my bank account and buy a real mattress. I was apprehensive about mattress shopping for the first time — I assumed the salesmen would be pushy, there’d be nothing affordable AND comfortable, etc. Sleepy’s in Central completely surpassed my expectations.
Kevin, Michael and Richie were courteous from the beginning to end of my experience. They listened carefully to my needs (namely, budget) and never tried to push me into a higher price range. Most impressively, Michael recommended a foam mattress that was actually lower priced than a spring I was considering, saying it’d be better for my back. I always assumed salespeople were out to make a buck, but clearly this wasn’t the case here.
The mattress I landed on was on clearance (hence amazingly priced), but unfortunately had to be sent back to the manufacturer. Despite this inconvenience, Kevin and Richie worked hard to offer me an equally great deal on another (much better quality) mattress of my choice. Meanwhile, Michael was kind enough to help us load the mattress on top of the car. I’m still not sure how I walked away with such an amazing deal — I even waited a week to write this review because I was convinced it was too good to be true!
If the box spring hadn’t had a tear upon opening the box, I’d give the place five stars. (I was too eager to start using the mattress to bring it back, plus they had already given me a considerable financial break.) However, if you want a genuinely customer –centered experience, you won’t be disappointed at this Sleepy’s.

I want to be honest regarding my experience at Sleepys. I walked in yesterday with my parents looking for a mattress and I could not have felt more unwelcome. The employee who «helped me» was incredibly condescending. I simply felt as if he didn’t want to be there and he didn’t want to help me at all. I told him what I needed, and when mother asked regarding free delivery he instructed her «NOBODY delivers for free» in a way that made it sound as if he was talking to a child. It really just turned me off from the whole experience. When we told him we were going to think about it (because I really did not want to buy a mattress from him he told us «you’re not going to find a cheaper mattress ANYWHERE in the United States.» We promptly left.
The good news is that, because we went to Sleepys we were in Central Sq. We walked across the street to Corts, were immediately helped by a really nice man and promptly bought a mattress. Thanks Sleepys!

All about the individual locations when it comes to Sleepy’s. There’s a very small store approximately 100 yards from my apartment, but I went *all* the way to Central Square due to the size of the showroom.
After 7 years on a crappy full-​size Ikea mattress (the last 2 years sharing with a 6 foot man, and the last 3 months with a 6 ft man and a dog surprisingly adept at taking up more room than his size warrants), it was time to upgrade to a queen. The store was empty when we came in to test beds, so our whole process was rather speedy. We set a budget, laid around on several mattresses, and struck a deal with the friendly salesman within about 40 minutes.
Unfortunately on delivery day, the purchased box spring wouldn’t fit up our stairs. It took a few back and forth phone calls with the store to arrange for a split box (due to one employee who had no idea what he was doing — the only negative of the experience), and they very kindly comped the up-​charge normally associated with a split foundation. Two days later, we were set up with a bed for grown-​ups and the old mattress disappeared with the delivery men, never to be seen again.
A new mattress is such a personal purchase, but I was pleasantly surprised with my experience at Sleepy’s and definitely would consider them for future (but not near future!) purchases.

I was originally going to give the business 4 stars but due to the excellent customer service, I am giving it 5 stars. I can’t speak for the other representatives, but I can say that Kevin is fantastic.
He was extremely welcoming and was nothing like a «sleazy salesman» trying to push the most expensive product. He knew exactly what we needed and made those awkward trying out the bed moments much more enjoyable which ensured we got the best bed for ourselves.
Even when other customers came in, he took time to attend them briefly whilst sorting out our paperwork. Everyone who came in whilst we were getting a tour was looked after really well.
I’d recommend keeping an eye out for day sales as there were a few bed going for 70% of the usual value. Delivery was $ 99 (includes setup) for anything above $ 599. The beds are out in the warehouse though there is room being made to keep them in store.
If the bed doesn’t give you a good nights sleep, you can return as many beds as you like until it suits. If it is a cheaper bed, they will pay the difference back to you.
We went to a few other places which were comparable in price, but the quality just wasn’t there. They were also furniture stores which didn’t have much knowledge on the inner workings of what they were selling. The cost combined with Kevin was awesome. I’d recommend any family or friends to check it out.

I have one word for you: KEVIN. Kevin rocks. Over the past 4 years, I’ve bought one mattress and one complete mattress set from him, and I’ve also referred a few friends to him as well. Kevin has saved me literally thousands of dollars (yeah, these were both pretty high-​end mattresses). I’m surprised by my own experiences here, because I never thought I’d develop any sort of loyalty to a mattress store or to a salesperson there. But hey, when you find someone good, you gotta share the love, right?! Kevin really went to bat for me – he’s one of those guys who seems to enjoy saving me money because he knows he’ll make it back (and then some) from referrals and repeat business. It’s a refreshing, longer-​term business relationship perspective that you don’t find too often nowadays. [I’ve visited another Sleepys, in Brookline, and was thoroughly underwhelmed. So go to Central and talk to Kevin.]
First, some background … See, all the big mattress manufacturers make a limited series of a few different mattresses, from low end to high end. They sell those SAME FEW mattress models to all the big mattress stores. Then, each big chain store makes up its own name for each mattress model. So one store may call a certain Serta mattress a «Diane,» and another big chain store may call it a «Louisa,» but it’s the VERY SAME Serta mattress that you’re looking at. How can you tell? Pay attention to the specifications that the MANUFACTURER provides. Those manufacturer specifications will be the same at every chain — only the mattress name will be different.
So given what I just said, here’s how you should proceed. First, visit a bunch of different big chain mattress stores — not just Sleepys — and find whatever mattress is most comfortable for you. Most importantly, in each of those stores, get them to quote you their very best bottom-​line price IN WRITING. And remember, get not only their name of that mattress («Louisa,» etc.) but also get the EXACT specifications.
Then go to Sleepys and talk to Kevin. Show him the best price you got from a competitor, and he’ll do whatever it takes make the sale. He won’t bullshit you or waste your time. Ask for extras — mattress protector, sheets, a pillow or two, free delivery, etc. They won’t give away the kitchen sink, but they’ll likely toss in something or other to make the sale. Kevin also has a great memory, is polite, and is thorough.
If you follow that formula, you’ll get the mattress that you want (along with an accessory or two) at the very best price. It worked twice in a row for me.

I came in here looking for a comforter, but they don’t carry them. The man I spoke with was very pleasant and helpful. He gave me great advice! I wish I needed a mattress. Next year…

I went into this store on two occasions and spoke with two different salesmen– Kevin and Jared. Kevin was amazing, knew the products inside and out, asked good questions, didn’t push me to buy anything. Jared was alos amazing, letting us experience the mattress to decide for ourselves what was the best fit. I highly recommend this Sleepy’s.
NOTE: SHOP HERE AND NOT AT SLEEPYS IN SOMERVILLE THAT PLACE IS TERRIBLE.

I had an awesome experience buying a mattress here recently. Kevin was very helpful, and didn’t push us towards the more expensive mattresses — he made sure we picked the one that we liked the feel of most. We spent a long time chatting with him about the different options, the materials used in the mattresses, and how to get the best value. He was candid and open about the entire process and about name brand vs. quality vs. type of mattress (inner spring vs. foam).
Delivery was on time and easy, and we love the mattress we ended up with. I highly recommend checking out this Sleepy’s location if you are looking to upgrade your mattress.

Update: The delivery went flawlessly and the mattress is fantastic. Way to go, Sleepy’s.

I recently graduated college and was looking for a «grown-​up mattress» at a «student» price. I went into Sleepys and saw a few beds that were in my price range, but they weren’t great. So I did a lot of price checking at other locations and went to warehouse stores and found a few mattresses that were better than what I had seen at first at Sleepys and within my very low price range.
Because Sleepys is so well known, I wanted to give them another chance. They have been great in the past when I was buying beds for my school apt and wanted to remain a loyal customer. So I went back to the store in Central Square and talked to Jared.
Jared could not have been more helpful! He had me lay on 5 different beds, compare them back and forth, and then figured out a way to get me the bed of my dreams at a price really close to what I was hoping to spend! Jared worked with me for almost an hour and was so pleasant and easy to deal with! I would highly recommend going in to see him if you’re in the market for a new bed, pillow, frame or anything bed related! I’m definitely happy I did!

walked in to buy a much needed queen sized mattress. when i told the man who greeted me after trying a few higher end mattresses at the front of the store what my budget was, he smirked, mentioned that the mattresses at the front of the store were higher in price, but i should look in the back of the store where other people were. i thanked him, then proceeded to work my way to the back of the store, trying to educate myself on what i should look for in a good quality mattress. by the time i reached the back of the store, the mattresses within my price range were only king koils, other no name brands and floor models.
it seems that if money was no object, they would spend time with you. however, if you were on a budget, they would not waste their time and judge you instead. i spent a few hundred dollars more than my initial budget amount on another mattress elsewhere. if the man had taken the time to help me out, he might have ended up with a sale instead of judging me.

As an earlier review noted, the salespeople at this store are not bad people. But, Sleepy’s is evil.
— The knowledge of the sales people is iffy.
— The pricing is a scam. The list prices mean nothing. The «sales» are forever and mean nothing. Everything possible is done to make comparison shopping impossible.
— Sleepy’s moves in to an area with the intention of killing local businesses. The community benefits when local businesses succeed, Why not support local businesses? For example, Dream On is close to this Sleepy’s and the sales people are knowledgeable and honest. And, their pricing is honest. You will get a better deal from a local merchant. The assumption that large corporate business like Sleepy’s will have better prices than a small local business is false.
Support local businesses. You’ll get better service and a price you can trust.

The salesmen at this store are not bad people. Don’t let that distract you from the fact that Sleepy’s is a horrible business with terrible customer service agents out to suck every last cent out of you.
Exchanging a mattress that has made us and our backs miserable to something half decent would cost a thousand more than we originally paid, with $ 350 just in delivery and exchange fees, and the rest goes down the drain in a formula of what you’re exchanging for minus what you paid in the exact way that hurts you as much as possible. Nothing of this is explained at first.
End result, you pay almost as much as you would for two beds. Never, ever again.

Wow! The place is your regular Sleepy’s but the people are amazing, not pushy, very knowledgable, patient, and have a great sense of humor. I spend over two hours there picking a mattress and just hanging out with Kev Graham, who got me an awesome deal on a mattress I love (been sleeping on it for a few days now.) Best part I didn’t go over my budget!
I’d say I’ll go back there again, but how often does one buy a mattress? However, I will recommend it to a friend!
Timely delivery, good deal, great people! Two thumbs up!