T-Mobile

I went there with lots of questions and phone issues. The person who helped me, Colin, was tireless in his effort to help me. I should have gone there sooner rather than trying to figure things out on my own online. Colin was informed, friendly, and serious about helping. The store is lucky to have an employee who is so committed to doing his job well.
The entire staff seemed informed and helpful. First-​rate. Just a great experience at this store.

AVOID THIS STORE!
This place is the worst. I made the mistake of thinking that it would be easier to set up a new phone line at the T-​Mobile store. Man I was wrong.
I wanted a simple month-​by-​month plan that included unlimited data abroad. The sales rep screwed up EVERYTHING. She signed me up for the wrong plan, gave me the wrong type of SIM card, and even charged me for the wrong amount.
It took me 6 customer service calls to fix this mess. I basically had to undo everything that she did, and then set up everything again.
Do yourself a favor and go to a different store, or handle your business on the T-​Mobile website.

Went in to port over my number. The rep was cold and unresponsive. Never greeted me or said a word of thank you. Worst of all, he didn’t even port over my number properly. Instead my account was put in some limbo state where I was unable to use my phone at all. I had to call in, wait 30 min on the phone before the T-​mobile rep told me that my new sim was never activated.
Incompetent and terrible service. Avoid this store.

BEWARE!!!
Firstly this store is NOT a T-​Mobile store as the name suggests but an independent wireless operator that has uneducated staff, inept management, and poor customer service.
A group of High School drop outs run this place!
You walk in, and they got Hip Hop blasting and staff leaning against the walls talking nonsense about how «they wanna get theirs».
Not a customer-​centric store.
Secondly, the staff and management lies. I was told I was eligible for a «free» upgrade. I decided to take them on their offer.
I performed my due diligence upon returning home and contacted T– Mobile. I was told my «free upgrade» meant no money down — and that financing charges apply. I revisited the contract and in microscopic print on the last page of the multi-​page packet, this turned out to be the case.
I thankfully was within their two week return policy.
The manager was awful — wouldn’t allow me to contact the owner and also played the «it’s in the contract» card discounting the employees’ repeated promises of free top of the line phone.
This place should be sued for misrepresentation as an authorized T-​Mobile store.

Went here, as an existing customer with an unlocked phone, to try this new «buy a phone in interest-​free payments without signing a service contract» thing. Was told I would have to upgrade my plan to one that cost $ 20/​month more for the same amount of data. Left and went to the Harvard Square store where they sold me the phone I wanted without changing my plan.

Prepare for arrogant responses to your queries. But they are nice if you don’t ask any questions…

I left T-​Mobile for a while, and came back during the 2 day «Free Samsung» event, after rebate. My wife, son and I all purchased the Galaxy 3, at full price, with the promise that a rebate would be coming in 8 – 10 weeks. The sales girl stated that we would need to sign up for the Unlimited Plan, while we waited for the rebate. Once the rebate was processed, we could then downgrade to a lower plan. This process of signing up took 6 hours. I have received 3 letters in the mail, from the rebate center The first one stated that my rebate was coming. The second one stated that this location did not qualify for a rebate. I called up customer service and they stated that it was a computer error, and that they would process this immediately. Three weeks later I got another letter stating that my rebate was rejected, for the same reasons. Meanwhile, I’m paying for the most expensive plan, an I don’t have my rebate. I’m waiting for over $ 800, now, and I keep getting the run-​around. Seems like they are stringing us along. I’m going to pursue this with the local better business bureau and city. This was probably one of the most stressful days that I can remember.

Excellent customer service!
I went in with my boyfriend (who also wrote a great review) for the February 11 special and we had excellent customer service even with their system being down and they had to do everything manually. The associate who helped us was Johann Cubero and he was so patient explaining everything to me without missing a beat. He definitely made us feel welcome and despite that I was hesitant at first, I was glad to give T-​Mobile my business in the end and my boyfriend did too. :)

This T-​Mobile store provided me with exceptional customer care. They made me feel like resolving my issues mattered because they mattered to them! They were friendly, fast working and made good conversation outside the immediate issues being cared for.
I was fed up and wanted to resolve some payment issues and leave the service when I entered this store.
The T-​Mobile phone-​in customer service annoyed me and got almost everything wrong with my account. I found the service at this store to be outstanding. My complaint was listened to and all issues resolved while I waited.
In addition, I found the person who took care of me to be helpful, informative and empathetic to my needs.

Inxs Wireless is a T-​mobile ‘exclusive’ dealer — what this means is that they are NOT a T-​mobile shop but they will pretend to be one and sell you T-​mobile stuff at a mark-​up that can be as high as 20%. Sounds like a scam — feels like one. The staff treat you like dirt if you’re not going to buy one of their most expensive phones. A place to avoid — go to Harvard Sq instead if you use T-​mobile.