TD Bank

I made a deposited in this location and later I found out there was Some issue which I wasn’t aware of. To beginning with, the teller took my check and deposited as usual. He didn’t ask me any questions or flag out my check. So, I thought everything was fine. Next day when I tried to use my ATM card, funds was not available. I freak out. My husband called customer services on my behalf, we found out the issue and We told the customer services to return the check to the issuer. That was never done. Next day, We went to Florida branch, and found out this: TD bank already took the money but NOT in my account nor check was return back to the issuer. Instead, it was some where in their internal bank system. What on earth they keep my money for? They have NO right to keep customer’s monies. You either rejected it or called the customer. Not just revised the amount in their account and let’s the customer guess. The branch supervisor in Florida also found out that TD bank can issue a cashier check back to the original check issuers, but it has to from the bank I deposited it, which is Cambridge branch. He called them and the Cambridge branch store manager asking him irrelevant questions. Including whom you speak to, when etc. My husband and I specific told him that branch will never you call back as we know how Bostonian work ethic are. We waited for hours and we called the Florida branch 3 times, finally he called back and told us that the Boston branch is working on it. It was at 4:30pm, the FL Bank is ready to close. When it was 5:30pm we decided to call the Boston branch ourselves to get an update. First person who answer us already gave us an attitude. He passed us through to Steve, the store supervisor. He couldn’t handle our complaint! he argued and said «it wasn’t my fault, you shouldn’t take it out on me.» Then he hung up Before we can even finished. We called back again, another person answered, at this point we were angry, (normal human being would be like us when you know multi-​digit monies gone from your account in front of your eyes) Before we finished, he hung up on us. We were speechless and lost. Finally the store manager Kristin called us back and happily told us we have to wait for 7 days to get that check cleared. Then they can issued a cashier back to the issuer. When we tried to explained to her our unpleasant experiences with her staffs, and want to explained that we depend on our monies to live, before we go further, she dare told my husband he has no right to speak to her nor her employees because he is not the account holder. Once again We were speechless. Instead of calm us down, she argued and believed she solved the issue. No, she did not. She continue to provoked us and we reach our patience limit. What kind of services TD tried to offer? Ignorant and unprofessionalism. That’s right, especially this branch. I was with him on the speaker phone and she knew it. We hung up on her because we couldn’t tolerate their unprofessionalism and attitude anymore. It is our monies and TD bank has no right to put on hold for that long. The issuer tried to void that check on his end but it was too late. The issue I have with is TD branch, bank tellers are not train and absolutely not professional. They think they own the bank and not understand customer needs. Their best practice is argued and hung up the phone. Customers always wrong, idiot and know nothing. Because of their unprofessional and tellers lack of knowledge of bank policy, my husband and I end up on the street, we borrow monies left and right to pass through the day by day. Thank you TD bank, thanks for promoting «time to bank in human.» That’s your way of human banking.

I’ve been a TD customer since I’ve been born so I was happy to give them my business when I moved to Cambridge from Toronto. The first thing I did when I landed was get a checking account. Coco set me up perfectly and even gave me a crash course on living in Cambridge. She was an absolute pleasure to deal with and made me feel welcome in the USA :)
With zero credit I tried to get an auto loan through TD but was disappointed on that front. I wasn’t expecting much so I don’t downgrade them too much. I just feel like they could have tried harder.

Honestly, it’s a bank. They don’t have tons of hidden fees (unlike most big banks), this location is on my way home from work, they have great hours (they are still open after 5 when I’m on my way home from work), and the staff is always helpful.
It’s not five stars because I cringe every time I see Kelly and Regis in a commercial!

Avoid the Harvard Square branch — it is staffed by complete idiots! The staff who served me messed up almost everything I asked them to do. Just the highlights:
— When creating my first account, the clerk had to reenter my name and address three times because apparently she can’t spell at all.
— When I was being added to 5 joint accounts by my husband, the process took forever, and they asked me to come back for the new debit cards in a few days. When I returned for the cards, one of them was not ready, and they said they will send it in the mail. Naturally, I never received it.
— When I later tried to use the other 4 cards, they didn’t work. I inquired about this at another branch, and they told me that these cards were closed/​deactivated.
— Generally, they seemed clueless about how their system works, and kept saying «I don’t know, this is just the way it works» in response to my questions.
I’ve switched to the Central Square TD branch, and their staff seem to be competent professionals. FYI, this is the first 1-​star review I’ve ever posted anywhere…

Been with TD Bank for awhile, and this branch is my favorite. The tellers here are always friendly and recognized me only after just a couple visits.
Free coin counting and better than normal bank hours makes TD bank my bank of choice. I’m not one to run into overdraft troubles so I’m not sure how the costumer service is when things go awry. I’m guessing as bad as any other bank. No one is worse than Bank of America; so unless TD bank screws up in a major way, I will continue to bank here.

The Harvard Square branch is awesome! Very helpful. They know my name like it’s a small town bank. The change counter machine is convenient and does not take a percentage like the ones at the grocery store. I believe it is called the Penny Arcade.
They are all just helpful in general.

In the exact spot where adidas used to rock, now there’s a bank. The reason I love this is because of the Penny Arcade. Suck it, Coinstar! Bring in your jar of coins, pour them in, and it counts for free. Take your receipt to the counter, and they give you your money. No kickback. Maybe I’ll be able to save enough for a new pair of Stan Smiths…