The Cellular Connection

CONSUMERS BEWARE
I would avoid dealing with this Verizon location. Their sales tactics are less than professional and I dealt with Jordan Hess, the owner. I am a Verizon customer with three phones on our plan and I went into this location to see if I could get a simple phone with just a limited amount of minutes on for our current caregiver to use in case of emergency. There was a new employee working and she didn’t know what to suggest. The owner jumped in to offer a phone that was about $ 140+ and indicated this phone could just use some of the minutes on our plan. I indicated I did not want to pay that much and had thought about just getting a basic phone I could add minutes to as needed, which I thought could be purchased at Radio Shack or other locations. The owner said he may have a phone to offer me for about $ 30. It was made perfectly clear that I may not need this longer-​term.
Three months later when we call Verizon to have the phone removed from our plan, as we are now paying $ 38 a month to have it on the plan and it is no longer used, we were informed that I was put on a two year contract. I could have either purchased the phone for the $ 140 or so, or taken the two year plan and I was put in the two year plan! Neither of these did I want.
I went into the store to talk to Jordan Hess, the owner, and he was not in and was told he was very busy opening up other locations. I asked that he call me so I could discuss this. Three weeks went by and I received no call. I called the store and was told they would definitely have him call. A few days later my husband stopped in the store and the employee told him there was nothing that could be done because we agreed to the two year plan.
I signed the paper in the store after Jordan seemed to find the inexpensive phone that would work for me. In fact he likely took the same phone that was $ 140+ without a two year plan and he gave me the other alternative of about $ 30 with a two year plan. This was quite a manipulative and misleading sales tactic.
If you want honest service I would suggest finding another store that is not owned by Jordan Hess.