Bascom Florist & Gifts

If I got could give them negative stars, I would! My husband paid almost 80 dollars for a yellow rose and Iris bouqet from FTD. When the flowers arrived, they were half the size, the roses were wilted with petals coming off, and the «Iris» flowers were actually purple lillies that were dying. We waited at home all day for a replacement, and when it showed up they were even SMALLER. We got a refund from FTD after ALOT of fighting and do NOT DO NOT use this florist. Shame on them for even being in Business!!! Stay away!!!

My Boyfriend recently sent me a dozen red roses through FTD and Bascom Florist delivered the bouquet. The first thing I notices was the tips had a purple hugh to them. The next day the tips looked like bugs had eaten the edges and they looked somewhat droopy. On the second day the flowers were completely drooped over and all the petal edges were black.
I called Bascom Florist to let them know the condition of the flowers and request them to be replaced as flowers should last longer than 2 days!
They agreed and said they would have them delivered that afternoon. After several hours I called back to check on the delivery time and the women that answered the phone said they would not be able to deliver them that day and asked that I bring the flowers back to their shop. I said no, as it is there responsibility to fix the problem. She then said she would call the driver and see what she could do. 10 minutes later she called back and said they would deliver them, but wanted me to pay the $ 15 driver fee. I told her absolutely NOT and I was trying to avoid calling FTD, but felt now that was my only option.
FTD was wonderful and arranged for a new bouquet to be delivered. It took Bascom Florist 2 days to deliver them and upon arrival they were in a clear plastic box and none of the flowers had water. Irritated I took them home, re-​cut them under water and arranged them in a vase myself. The next day when I got home, petals were once again turning black and falling off. Day two the flowers were drooping over and turning darker in color.
I notified FTD of this second issue and advised them to drop Bascom Florist from their list of vendors. I hope they take the suggestion.
The quality of flowers at the grocery store are better than what this florist delivers!

Same issues and problems as the other reviews here.
Ordered a $ 80 arrangement thru FTD for my wife’s very first Mother’s Day — upgraded to the most expensive option for the «Sweet Devotion Bouquet». What came was a set of tiny, nosegay-​sized pink roses (about 5) and pink carnations (about 5) with some baby’s breath stuffed in. The stems were ultra short and delivered in a squat mini-​vase. Kind of like something you’d see on a restaurant table. Hardly the expensive Mother’s Day arrangement shown on the
website.
This could have been acceptable for a $ 15 gift, but certainly did not resemble the photo by a mile.
Called Bascom to complain, and they said they’d send out a replacement by «dinner time» on Mother’s Day. Well, the poor driver showed up at 9pm with a replacement that looked, well, about the same. Even the driver admitted that this did not look like an $ 80 arrangement, and we refused delivery.
Shame on FTD, and double-​shame on Bascom, who don’t seem to really care about what they are selling.

I ordered a LARGE Mother’s Day arrangement for my mom through
. I did not know which florist they were going to use, as I live out of state. Had I known it was this florist I would have read the reviews and sent mom the $$ instead. WHAT A WASTE. I am so embarrassed, my mom says the arrangement is terrible: small presentation, tiny wilted flowers, everything I DID NOT order. Never again. AWFUL, grade them F–

This Place is horrible!!! I ordered Roses to be delivered on Valentines Day and they arrived 2 days late WTF!!! I can not believe that FTD would even use this store to deliver flowers for them. If they can not deliver on time don’t accept the damn order! I really dont understand how this shop can even stay in business… Horrible Horrible Horrible Service. Call FTD and make them give you a huge refund speak directly to a manager and let them know what has happened. Just writing this review is pissing me off again F%@K You Very Much Bascom Florist!

They need a negative button do descibe this place!
I orders flowers for Valentine’s day they arrived on the 15^th. Arrangement looked like it was but together with by preschoolers using old molding flowers. Ugliest flowers I have seen. Should have got them at Safeway for less then ½ the price.
I will never order from this place personally and I got told from FDT they can place a note in the system to never have a florist get your order.
I demanded a full refund.

I ordered Birthday flowers for my mother in law through FTD. A beautiful upgraded Birthday bouquet. What was she delivered? A tiny cardboard box with 3 roses and pine cones — some sort of holiday bouquet. After two calls to FTD, they finally redelivered the correct bouquet and then later called to tell the recipient of my gift that they would be coming by to pick up the original bouqet. This is how I figured out which florist locally was the one who had screwed up so badly.
Horrible arrangement, horrible service, just a horrible experience. I am mortified that my mother in law had to return the first so called arrangement because of their mistake. What a horrible flower shop.

NIGHTMARE!!!
SHAME ON FTD for using these people!!!
Wow, I have to tell you this is the worst service/​product I EVER received from FTD.
OK here we go. This place is a joke. My mother in law got totally ripped off by FTD and Bascom Florist & Gifts. She sent us a «$ 50.00 anniversary bouquet» and it turned out to be a cup (pint glass) of water with 3 – 4 inch cut down flowers.
Oh ya the flowers had MOLD growing on them.
So my mother in law calls FTD for a refund and gets some song and dance about how they (FTD) have to call the florist and will get back to her. Days go bye with no response, and now my wife is pissed, her mom spent $ 70.00 (50+ 20 for delivery) and is getting no response.
Meanwhile we get a call from at our house from the flower shop. I explained the situation to the person from Bascom Florist & Gifts–
1. The flowers are a joke, this was not the advertised flower arrangement
2. Mold on the flowers
3. Card attached to the flower had grammatical errors (they misspelled «Dear» along with my wife’s name, my name and my mother in laws name)
Also, this person had a communication problem; (very bad broken English) we had a very hard time communicating.
So, of course I called FTD. I spoke with a customer agent who offer to refund 40% (less delivery charges) I told him that was unacceptable. He told me he would have a supervisor look into the problem (call the florist) and the supervisor would call me back the following day.
Two days later I called FTD again, I had to go through the same story with another customer service agent. She tried to call the flower shop, but said there was no answer (this was at 10:50am Friday before Valentines weekend). She also said that she would have a supervisor look into it and get back to me.
I think it is time to boycott FTD and Bascom Florist and gifts
I have posted the picture of the bouquet we received at (this will gross you out)
You will be very disappointed with FTD and Bascom Florist & Gifts. Address 2089 S Bascom Ave, Campbell, CA 95 008