Big 5 Sporting Goods

The worst customer service EVER!!! We walked in looking for a specific sized pop up canopy and the 2 lazy cashiers told us to walk into the back employees only room and find one ourselves. What??? When we decided on which one we wanted, Brett our cashier was so irritated that we had the nerve to even ask for a carry out. Really? Will not be shopping here ever again. Please fix your customer service Big 5. It’s lacking.

WARNING: The return policy here sucks! They don’t allow returns on anything that has been opened at all!
Yesterday I came to this store to look for some free weights. They didn’t really have any small ones for women! They had some weights, but they weren’t what I was looking for. The closest thing that they had to a light fee weight was this As Seen on TV shaker that was so light, there was no way that thing would ever get me toned at all!
On the plus side, there is a decent selection of other items such as stuff for tennis, sports apparel for men, women, and kids, basketball, camping stuff, shoes, and more. The issue with finding free weights wasn’t the main problem though. I settled on almost buying this strange looking pilates thing that comes with two ropes attached to the base that claimed it was good for toning everything as well loosing inches. I also almost bought a pilates mat to go with it.
Anyways, I was skeptical buying the pilates contraption thing since it looked like something that I might end up getting tangled in or something like that. So I asked the cashier what their return policy is and if I could return it for a refund if I don’t like it. She then told me no, but then when I said sorry, I don’t want it anymore, she said that I can bring it back if it’s still in selling condition. I almost bought it then, but then the manager of the store happened to be in the area and he overheard most of everything. I think that she asked him about their policy too and he said that it can’t be returned if it’s been opened.
So I almost ended up wasting almost $ 30 on that product alone! I’m so glad that I asked about their return policy! I don’t like stores that have this kind of policy. I think that’s to strict and a huge inconvenience to customers. I won’t be coming back there again.

Terrible store. These guys are horrible. Complete jerks and their staff has been reprimanded countless times. Avoid this location.

I have never seen people be so rude about there coworkers and I will never go in there again I walked past the first cashier and her name was Jessi she was sweet and nice there were to others that was talking very rudely about her an that’s not right if I was there boss I would have fired them on the spot in front of everyone… I have never seen two faced people ever in my life and those other two we completely rude
People who think this is funny it’s completely rude… I hope she gets a higher paying job and out rank big five i will never request anyone to work there that’s for sure!!!

So I need a new pair of running shoes and since my son also wanted a new pair of skater shoes, I came to our neighborhood Big 5. Now mind you, I live about 2 blocks away and actually frequent this particular store due to my 16 year old’s never ending need for new shoes.
So, I walk in after a bit of shopping at Nob Hill and an appointment at EWC, and am greeted by a really sweet female cashier.
I go to the shoe section and find a pair of my son’s usual skater shoes and begin to check out the running shoes.
The whole time there are not 1 but 2 guys working in the shoe department. Now I’m the only customer there as of this time, so of course I’m expecting some level of customer service.
Ummmm… No greeting. No eye contact. No anything. Total avoidance is what I received. Now, I don’t think I’m at all intimidating at 5’2. But perhaps I’m wrong.
As I continue to stand and test the flexibility of the shoes an elderly woman of another persuasion comes and begins to look at the shoes next to me… so please tell me why both of the sales associates greet her and ask if they can be of assistance! Really now?!?
I know for a fact that I don’t look to be impoverished, nor do I look as if I am just a window shopper. So, what gives? Anyway the younger of the two assists her, while the balding gentleman continues to straighten the shoe display on the wall (mind you they were already straight). So I take it upon myself to greet him and ever so kindly ask him to retrieve 3 pairs of shoes from the back. He does so with a sigh. Whatever!!!
Basically the only reason I’m giving 2 stars is because of the great customer service and the $ 10.00 discount I received from the cashier. I wish I had asked her name.

Today I went in on my lunch (about 12:30pm) to look at firearms that were on sale. I was greeted with an unenthusiastic hello from the cashier.
I went over to the firearms department and waited for any sort of associate to appear. Another gentlemen joined me and after about 5 minutes of waiting had better sense than I to cut his losses there and find a new store. While leaning over the counter to get a better look at prices I had an older man who I can only assume was in a managerial role force his way buy me, open the employee door and quickly retreat into a back room which out so much as a hello or how can I help you or any even marginal attempt at customer service.
I will never go here again, and from other reviews from people looking to purchase firearms neither should you.

I bought my son a .22lr rifle here for his birthday. The manager was fairly well educated on guns, the buying process, and everything involved. It was relatively simple of a process. However the front staff could be trained better on how to deal with pickups and purchasing firearms.

They have a decent selection of a variety of just enough items to find a median quality version of whatever you’re looking for. The coupons sent to you are a motivatir at times to shop… and selective sales items are a deal at times! I’ve been here 40 Times. The only draw back is they typically are under staffed and you will wait for help and to check out so give yourself some extra time to shop…

I Dont like how the staff treat each other and how they talk bad about other co workers I this that is very disrepectful to the other coworkers by talking bad about them… If I worked there I would never recomend someone to work there ever

Great service friendly staff she asked what I was looking for before I even got in the door and told me right where it was all while she was singing away adorable. not to big like some stores.

The service at this Big 5 in Campbell is hit or miss, meaning that it can be good here and there but other times it isn’t. Normally, I don’t stop in the store unless I really need something. It has the usual assortment of sporting goods that any other similar retailer should have. Prices may be okay, but like the service, it can be hit or miss, though sometimes they may run sales on select items.

Big 5 has all the usual stuff a sporting goods store should have. Today I stopped by to pick up some paper bb’s. I use them in my bb handgun to shoot targets. The store is very nice and staff waited on me efficiently. Try it out. Lot’s of other stores around here also. Limited supply of «air guns». Large supply of different kinds of ammo.

Management here is terrible!!! I went there yesterday to buy 2 fishing licenses and a ton of bait/​lures. When I tried to buy my licenses I told the girl at the counter that I needed to buy one for my GF too. Since I only had my ID I asked her if she could call a mgr. to see if they could just look her up based on name and DL#. He came over promptly and was quick to tell me that «it’s all electronic now and we need I’d.» BTW, complete BS! I told him he was wrong and he could manually enter the info, and he said he couldn’t. He was a complete D!(K and very unproffesional! Anyways, if you’re looking for fishing licenses or anything related, head to Walmart! Also, Walmart had no problem manually entering the ID# to get the licenses.

This store’s return policy inspires me to spend my money at one of the other Big 5s next time around.
Picked up a pair of Reeboks here, wore them for TWO DAYS, got a blister. Did a thorough job cleaning them up, but the manager wouldn’t give a refund because «you can already see the crease» near the toes. I know it’s less than optimal, but sheesh, isn’t that going a bit overboard, especially considering I was returning it for what is arguably a defect? The Menlo Park and Sunnyvale Big 5s, just to name two, are far more generous.
The rank-​and-​file staff here are quite cool, though.

I’m writing to let you know how disappointed I am with the customer service quality given by the Management at the Big 5 Sporting Goods at 1600 W Campbell Ave. Campbell Ca 95 008. I came there seeking to purchase a firearm and was handled with disrespect and a lack of quality in customer service. Both encounters with management had the ability to process firearms. The first encounter with a manager on duty, a woman on 02÷14÷13 (night shift), was rude and had a demeanor that she did not want to help me or be there. She was also rude in answering questions. This poor customer service made me come back another day to purchase the firearm.
The second encounter was today, older man 02÷18÷13 (morning shift), was also rude as he gave off a demeanor that he was not interested in helping me. He also wasn’t careful with the firearm as I watched him hit the rails when placing it back. I understand that the firearm (shotgun) will attain such cosmetic wear, but he had no regard in keeping my firearm from further damage. As I was processing my DROS, he was rude and it felt that I was hassling in doing the process. By this time, I became upset and decided to take my ID away from him and do my business elsewhere. This lack of customer service will deter me from this store and not recommend it to anyone. In the best interest of your company, please re-​train them in quality customer service.
I just want everyone to know to stay leery from this one. I know this may be my first review, but keep in mind, it isnt my first time with customer service.
Hope this helps.

Big 5’s have always carried a large selection of shoes on sale. The atmosphere of the stores are always low keyed, and their variety of sporting goods is diverse. The service on the other hand is usually hit or miss.
Today, Marcus, was very helpful in both product knowledge & genuine concern for the customers (of which their were many in the store before the Giants game today… oopsI mean the 49ers game). He was very helpful and friendly to the both of us as my son purchased two pair of shoes.
Longer than necessary wait at the register. It seems to have taken them a long time to figure out to open a second register.

I walked into this Big 5 a while back, and have never been back.
Being somewhat of a fitness noob, I heard about kettlebells as a good fitness tool. I walked into Big 5, hoping someone could help me find one. There were three employees hanging around the front when I walked in. I asked them if they had any kettlebells. They all looked at me like I was an alien. One guy said «do you mean… kettleWEIGHTS?» and I hadn’t necessarily heard that term in reference to the kettlebells, so I shrugged and said «yes, i suppose». He looked baffled, making me feel like an idiot.
He walked me over to the weights, and there were several boxes. Every single one of the brands said KETTLEBELLS! not one said kettleWEIGHTS! I then turned around to walk out, and said to the remaining guys up front that all of the boxes said kettlebells and left.
Terrible, unfriendly service, and I haven’t been back since.

I did what I swore I’d never do– I shopped on Black Friday! Totoally worth it though… the very last pair of black UGGish boots in any size but super Amazonian? Now carefully stowed in my closet for an absolute steal :)
The place is kind of overwhelming when you first walk in. Just looks like a bunch of stuff everywhere. But the more you walk around it becomes obvious that it IS organized, just cluttered feeling. The staff were friendly despite how busy it was.

Poor selection, seriously lacking in service. Sat for over 5 minutes waiting for help only for someone to offer to get someone and that person went to a different counter. Walked out!

After leaving Play It Again Sports we headed to Big 5 for some shin guards for the twins. The store is clean, organized and staff is really friendly. They had the shin guard/​soccer sock combo for the twins and my hubby picked up a new set of shirts for running.
We usually go to the Big 5 in Milpitas for convenience since we live 5 mins away. We are fans. Big 5 have great deals. We bought our EZ Up for a great deal. Definitely worth the money spent since hubby loves it!