CD Wireless, LLC

If you want to be treated like garbage… this is the place. If you want to be talked to rude… this is the place. If you want to feel like a person with no respect… this is the place. They give you the impression that they could care less about your problems and if you don’t like that statement… then go elsewhere. They will take your home phone number to give to their manager so he can call you «WHENEVER» he or she come in but don’t hold your breath for that person to call you.
I had an incident where the one associate was talking down to me and the second associate looked like he wanted to climb under a table so he would not have any contact with the way the first guy was talking to me.
Ask question if you are crazy enough to do business with this nut house but don’t feel you will be treated with any RESPECT. These people don’t know what the word means.

This was the first Verizon store I dropped into. My mistake. They knew nothing about the phones we had pre selected to look at, the space was up some weird side stairs and the two guys we dealt with seemed extremely slimy. They asked some odd personal questions and I and the honey made excuses so we could quickly leave.
I wasn’t aware this wasn’t a Verizon store or that the creepy service was a common thing.
I will never be returning.

Quoted $ 14 for $ 1.95 screen protector film. Once pointed out person at the counter grinned. Don’t go here, they artificially jack up their prices to see if you fall for it. They are dishonest.

This store is an insult to Verizon, I can’t believe they’re still allowed to display the Verizon logo.
tl;dr:
1. Questionable business practice
2. Undertrained, overly casual employees
3. Non-​existant manager for WHEN you have a problem
First time I went in knowing exactly what phone I wanted and it took 2 hours to get out of the store. The sales guy must have made calls on 5 separate occasions to his coworkers and manager trying to figure out how to sell me a phone. Probably should have been a red flag that in those 2 hours only one other person came into the store and they told him to go to another store.
I assumed Verizon’s normal return policies applied since I wasn’t told otherwise. Apparently this store is a retailer and not a corporate store so they don’t have to follow the rules and terms posted on Verizons website despite plastering the logo everywhere. As a result I came in 15 days after I bought the phone and was told that I could not exchange it because I was too late (this was during the holiday period when I should have still had 9 days to return the phone according to Verizon’s website).
They said I’d need to get the manager’s approval for the exchange. Fine. I asked when he’d be there, they said 45 minutes so I stayed. Then an hour later he informs me that the manager won’t be there for another hour and he’ll have the manager call me when he’s in. I call both the store and manager every hour for the rest of the day — the manager never answers and the store keeps saying he’ll be there in an hour until my last call when they said he was in an hour ago but is gone now.
EDIT: It gets even worse. I bought insurance on that phone and called in to cancel it. The person at the ‘Verizon’ store claimed that there was no insurance related to the account, and assured me that the line item on my credit card statement was not from any insurance that they had set up. I called the number associated with the bill and sure enough, the insurance was still being actively billed to me and was set up by that Verizon store.

AVOID AT ALL COSTS.
Verizon stores are usually packed and since this office is at the corner of Bascom and Hamilton I was expecting a huge crowd. When I pulled in to the parking lot it was empty which gave me a bad feeling. I walked up to the second floor and through the front door. It looks like a small office inside with a couple of desks and a couch. There were no other customers and only one guy dressed in jeans, laying on the couch with his feet up talking on his cell. He looked at me and asked what I needed. When I told him I needed to change my plan (changes that couldn’t be made online) he said «The sales guys are all on break, I’m covering for them. Just dial *611» and then went back to his phone call. I knew *611 wouldn’t work but I tried anyway. I was right.

I have been to this place a few time, it is close to where I work. The get worse with each visit (maybe ownership changes?), the last visit was really bad.
I bought this phone from Verizon web site, I had some issues with the LCD, I walked to this store to simply have them check whether I am covered with warranty and if not, I wanted to buy one.
The guy was eating his lunch (@ 3pm) and he acted annoyed to begin with, I start my sentence by saying «I bought this phone from Verizon web site …» he interrupted me and said «Then go back to Verizon web site to fix it»!!! WTF?
I was stunned… are these guys the same company, even if this store is owned independently, what kind of customer support is this? I would have bought phone from this guy if it wasn’t b/​c of his rude and unprofessional manner. So I walked out to never go back to this place again, I think neither should you.