ClickAway Verizon Wireless – Campbell

You always hear stories about great customer service and generally, most people talk about it but have no idea what it really is because they’ve never experienced it. And so that was me until today when I went in here and met Laura Vasquez. The level of service she provided has raised the bar by which all other customer service representatives will be judged. She went to not just the next level but two levels above that to make sure I was completely satisfied. She has earned a customer for life. I’ll go wherever she goes as long as she’s working for ClickAway.

I was devastated when my computer’s hard drive wasn’t working.
My friend recommended ClickAway to me so I took my computer and my iPad with a broken screen to the closest ClickAway. When I brought my electronics in, Trang was very helpful assessing my things and told me to return in a couple days.
When I returned, I was super excited to get my things back. I brought everything home and I was really upset. The iPad screen was replaced and my computer turned on but the new iPad screen was not responsive and the computer was not able to back up with my time machine. The same day I took everything back to ClickAway, including my time machine. They took everything back and said that they would take another look at everything. Trang called the next day and told me that the screen was fixed again and that my back up’s hard drive was also corrupt.
I thought there was no hope for my electronics but Trang did not give up. She called and gave me updates on my computer and time machine throughout the week. When I was able to pick up my stuff, everything was working and updated!
Overall, I was very relieved and happy with the service. Trang was patient and helpful when it came to dealing with a panicked me. I would definitely return again if I have another electronic problem and I recommend their services to anyone who needs their things fixed quickly.

Have to give a round of applause to the customer service here. I was only looking for info. After the latest update to my Samsung Galaxy S6 I found that my computer no longer recognized my phone when I plugged it in via USB. I had stopped at the glitzy shopping center Verizon store where I had purchased the phone to get help. They had no clue and said it was Samsung’s problem, not theirs. But a friend had told me about this place and what a great experience she had getting help after she purchased a new phone there.
What a difference! I was immediately greeted and shown how to get the hookup through a menu now buried on the phone. Lovely, friendly, polite people! Now I know where I will go the next time my husband or I need a new phone.

I came in with a bent iPhone 6+ and the screen was popping out. Trang D. Was very helpful, and she was honest about everything. I am big on honesty especially if I’m paying for a service so that was wonderful. She went over and beyond and kept me updated the whole time while she was fixing the phone. There was also another person who helped me (his name Robert G.) and he had great customer service. He was friendly, and very helpful when I asked about the phone cases and speaker quality. These two are great at what they do! Two thumbs up!

A couple weeks ago my sweetie dropped my company laptop, broke the top section, wires hanging out, but the LCD screen was still intact. I brought the laptop to the ClickAway Campbell store, Trang quickly sized up the damage, ordered the parts, and informed me a few days later when the parts came in. She let me watch while she repaired it (to maintain custody of my company laptop.) She was top-​notch responsive and competent.

I went to this store because I have always had good service with Clickaway in other locations.
I was immediately greeted by one of the guys working who I explained what I was wanting. I turn met with Laura who was awesome! She looked at my plan, showed me how I could change my plan (with no additional contract) and the savings would it for the extra line I was adding. So she made a way for my bill to break even and I got my new device. She also suggested some other products, but was not pushy, just helpful and pleasant. I am not sure what «Nic R.» experienced but it sure wasn’t the type of service I received. Thanks Laura and others who helped out… I will refer all my friends and co-​workers to your store!

Had to write this… This young lady was absolutely fantastic… went out of her way to help me… Her name is Laura… Found out later she is the Manager… Very friendly, knowledgeable, fast… Explained all my options, prices, helped me to find the best deal… showed me many items, took her time with me, and had a sparkling personality !!! And what a smile !!! I even came back the next day, and she helped me download and figure out what I wanted… and then did it for me… Thank you Laura, you are adorable !!

I bought my first cell phone ever at this location on Sept. 9^th (yes, of this year… I’m a little behind) Laura Vasquez helped me and was absolutely AWESOME. It wasn’t until I was almost done with my purchase that I found out she is the store manager. She was smart, funny and extremely knowledgeable — which made the experience the most fun I’ve ever had in a retail shop! It was busy when I got there and both she and Chelsea were gracious and respectful with each customer without anyone being rushed. The store was clean and well organized and I was glad my girlfriend made me drive across San Jose to Campbell to go there. She is a loyal customer (we all have lots of choices when it comes to cell phones and their retailers) and now I will be too! 10 stars!

They were really helpful, I stopped to get an oil change and stopped in to buy a Jetpack. They helped me call Verizon to work some things out on my plan.

If you’re looking for a store to get great customer service at, and a lot of useful help and information regarding all of your electronics this is the location to go to! Every time I stop by I am immediately greeted and assisted. Have had only good experiences here.

Chelsea did a super great helping me pick out my new iphone6 phone case! I received great customer service from the employees and left with an awesome new otter box. Will definitely be back!

The store manager Laura Vasquez provided me with some of the worst customer service I’ve ever received. I was honestly shocked when I found out she was the manager.
Overall the staff seemed nice and helpful, but with such a poor manager, i doubt hey will be there long.

I have been well cared for! So far after purchasing a few phones, i could not be happier with Priscilla and the ENTIRE team TOO. Even when i broke a few phones; they are sweet n look after me … So yeah, before, go try others resellers, then you know where you should buy your phones, hands down more smooth here. Beware though, you will get up-​sold… and love it! THANK YOU

Great customer service, good knowledge of the devices we wanted to buy, good explanations of the options and prices and they had patience with kids

I had the best experience and best service. Jennifer should get a promotion, courteous, quick, offered me water, what can I say… She is the best. I see others have said the same thing, so I am not the first to notice her great customer service. A company gets nowhere without good employees…

Priscilla is very friendly and helpful… The whole store /​staff are very friendly…

Great customer service by both Priscilla and Jezza! They both went above and beyond with providing incredible customer service to me and my daughter. They assisted me pull off a Christmas present surprise for my daughter; by not only adding their own special touches, but also recorded the moment, and since I had to get back to work, they made sure I didn’t have to miss the surprising moment. I was also able to share the recording with my co-​workers and I have it for a keepsake. You better believe I will share the recording with family members on Christmas day, so news spreads when you get such great service. They were also quick and knowledgeable, so for people that need to run lunch time errands — this is a perfect location to visit.
Both Priscilla and Jezza are very deserving of recognition for their excellent customer service!

This store and the employees are awesome! I’ve never received such great customer service. Chris helped me with my new iphone 6. He did everything from start to finish. I walked in with an old phone and walked out with a new one without having to do a thing. I didn’t even need to back it up at home first. I don’t understand why people wait in line days before the release of a new phone when they can just call ahead here and be taken care of.
I will always come here for my phone needs!

First off let me start off by saying everyone at this location is absolutely amazing. From Chris, who is the Store Manager, Vang, Assistant Manager, Kosta, sales rep and I was lucky to also meet the DM, Kevin. Great guys! I been coming back to this location since last year. I never forget the service they have provided me. They are very helpful, patient and will explain every little details to you. You do not need to worry when you come to this store. Last year, I wanted to get the Samsung Note 3 and they were able to get me the phone the first day it came out and this year, I was able to get the Iphone 6 hassle free! When I first came to this store, I felt very comfortable and they were very friendly and I would not think about going anywhere else to get my phone! I recommend everyone who is looking to purchase, upgrade or switch carriers to come see any of these men! :) OH and last thing, who can beat the $ 30 for $ 60 deal!!! Woohoo!

I went out of my way to do business at this store. I went into a store closer to home the other day and had a horrible experience and remembered how friendly they were here. Chris the store manager was so helpful. He never once made me feel bad for wanting a simple phone or not knowing the latest trends. He was helpful without being pushy and I felt like I was given first class service. Thank you!

Don’t be fooled by the FOUR stars ClickAway has acquired its very inaccurate. I spent quite some time reading the four or five stars people were giving and most if not all are a simple one or two liners with nothing substantial or important to note.
My terrible customer service experience at ClickAway (535 W. Hamilton Ave, Campbell) started with my contact with Jennifer. I should have walked out the store within five minutes of speaking with Jennifer but unfortunately I didn’t.
After explaining to Jennifer that I am grandfathered into an unlimited data plan and that I didn’t want to change it, I asked what else can I do, to acquire a new phone? She explained, I could add a new line called a «Ghost Line» for ONLY $ 10 a month additionally, nothing more nothing less. I added the line to my account and went home and a couple of days later I called Verizon 611 and to my surprise my complete Verizon account was changed. I was being charged for additional features ($ 35.99 more to be exact, on top of the $ 10) that I didn’t approve. After speaking with two Verizon supervisors and a floor manager (3 hrs) I was told that they couldn’t do anything because I purchased the products from a NON VERIZON-​CORPRORATE STORE (ClickAway) and that I had to go back to ClickAway and return the products and change everything to how my account previously was.
The following day I went inot ClickAway and again, Jennifer was assisting me. I explained what Verizon explained me and then Jennifer had the tenacity to say that Verizon is WRONG, so I laughed in her face and said no, you’re wrong. She had added features to my account without my knowledge and consent. I completely returned everything and everything went back to the way things were with my account. I of course had to pay the restocking fee of $ 50(ClickAway policie), vs a corporate store would have been $ 35.

Customer service does not exist with Jennifer or ClickAway. Its unfortunately that many people here ( Unilocal) wont take the time to write a decent review and go star crazy; dishing out five stars like its candy on Halloween.
07/​05/​2014

I went in to upgrade my phone, update my plan and add my tablet. While I was there Michael and Kosta were extremely knowledgable in helping me understand my options and getting my new stuff set up. They were busy but through team work they were able to help everyone. I saw 2 customers walk in completely frustrated and walk out happy.
And to top it off they put my screensaver on my phone with no bubbles! Thanks for everything!

Went to upgrade both our phones and family plan. Previously, we spoke with a gentleman who identified himself as the franchise or area v. P. He was very informative and is the reason we came back.
Unfortunately, the sales person we spoke with would not stop trying to upset selll us. We could not get her to just answer our questions. We ended up going to another Verizon store.

Lots of mistakes that cost customers a fortune.
When we first came here, there were no signs of it being a verizon RETAILER vs. a regular verizon store. Thus, we were confused into thinking everything we were purchasing was legitimately verizon. Unfortunately, we found out through verizon that they were an independent retailer, but luckily, we were able to get everything cleared up regarding the insurance for my phone.
We were happy that they had fixed the misunderstanding, and offered me a free accessory to REMOVE the first negative Unilocal review I had written.
However, the next «mistake» is what is costing my family hundreds of dollars. We were told by the sales clerk that by switching to a smartphone, I would be sharing data another member of our plan – thus we wouldn’t be charged an extra $ 30. We asked many times to confirm, and we were assured that it would be a shared data plan.
Come the first bill, and we are charged and extra $ 30 for my line! We called and they told us that it was just a fee for the first month, and that henceforth we would only be charged $ 30 together for both lines. Come the second bill, and again there is a $ 30 charge. We call them up again, and they deny that they offered us a shared data plan! They said there is no such thing, and you can only share data if you have 3+ smartphones… This wasn’t a mistake, its a blatant UNTRUTH that is costing my family $ 30/​month x 24 months = $ 720!!!
We have filed a complaint that is pending, but really folks, just go to a REAL verizon store which ultimately has better deals and customer service.

After CD Wireless I had an above pocket and really awesome experience here.
I came in with pre selected phones to choose from. Hemmed and hawed a bit and had some questions answered by the very knowledgeable gentleman in the back who answered them with very little fanfare. I slept on it and came back fairly sure which phone I would choose, but asked for a model to hold in my hand and turn on.
Turns out they sell refurbished phones at this location. Asking how much the one in my hand was I was told I could shave 50 bucks off my sale price.
SOLD.
I love my phone and loved my experience here. The only issue I had was I didn’t get to see the contract I signed before I signed it. You sign electronically and they hand it to you after the fact. Thus the four instead of the three.
All in all switching to Verizon, while more expensive was worth it for the coverage and phone. And honestly I’ve been wonderfully pleased with both: D

I’ve finally decided to leave AT&T! Hello Android. I came here to get the new S4 and Jennifer was amazingly helpful! Great customer service. She walked through all my options with me and I never felt pressured. I am definitely coming back here when I need to upgrade.
Thanks!